Located on the glorious Diani Beach, Baobab Beach Resort and Spa is surrounded by stunning tropical gardens that overlook the Indian Ocean. Boasting complete tranquillity and serenity, this resort is shaded by indigenous coastal vegetation and exotic coconut palm trees, as well as offering beach access a few steps away. Along with the incredible surroundings, this hotel offers its guests a selection of facilities including various eateries, swimming pools and leisure activities.
Baobab Beach Resort and Spa endeavours to cater for all guests' needs throughout their stay, from the Karibu Restaurant and Jodari Restaurant offering a delicious buffet with various types of cuisine, to the Swahili Lounge and Kipepeo Snack Bar providing tasty nibbles throughout the day, there's plenty on offer. The resort also prides itself on offering a range of leisure activities and entertainment for guests; with 3 swimming pools, tennis courts, Aquafit classes, Pool, the Afya Spa and Wellness Centre and a host of other options to ensure all guests enjoy their time at the hotel.
All guest rooms at Baobab Resort and Spa are comfortable yet spacious and include an en suite, a balcony or terrace as well as Flat Screen TV, tea and coffee making facilities, air-conditioning, telephone, mini-fridge, electronic safe and hairdryer.
Prices in the calendar are based on the cheapest room(s) available and your search criteria
Located on the glorious Diani Beach, Baobab Beach Resort and Spa is surrounded by stunning tropical gardens that overlook the Indian Ocean. Baobab Beach Resort and Spa endeavours to cater for all guests' needs throughout their stay, from the Karibu Restaurant and Jodari Restaurant offering a delicious buffet with various types of cuisine, to the Swahili Lounge and Kipepeo Snack Bar providing tasty nibbles throughout the day, there's plenty on offer.
The hotel itself is very nice. The beach is beautiful however be aware that to get into the sea you have no choice as to walk through a huge amount of seaweed. Also although the beach is huge there are only a few places you can swim because of the sea erchins. The only way to really enjoy the sea us to pay for a boat and go to the sandbank which is amazing...
Two choices...either book via hotel ( expensive) or from King Edward and Montana (cheap) at the beach. When going to the beach be aware that you WILL be hassled to buy things, to be fair if you haggle you can hold some inexpensive items.
The rooms are spacious. If you enjoy a cup of tea in your room make sure you ask for extra sachets of milk/sugar/tea.
The nearest shop is Carrefour which is 1.5 Km away, along the way small shacks selling poetry and such like.
The housekeeping is excellent, very clean, very friendly.
Beautiful pools, one with pool bar.
The entertainment was very samey. The things the group do are brilliant but it's the same every night just with different themes and backgrounds. At the end of the show they state it's disco time but it is only aimed at locals. Definitely not the kind of disco that Europeans would go to.
The food is fine, I am a very picky eater but still managed to eat enough from others I was told the food is excellent.
Overview The hotel is located in Diani and will take around 45 mins from the Likoni Ferry. Post ease of restrictions in Kenya the Ferry has got busier and queues are long even at off peak times so thew us off in terms of overall time it took us from Mombasa town to Baobab via Ferry. A family member flew directly from Nairobi to the Ukunda airstrip and with Baobab just 10 mins away , the flight option for visitors from Nairobi is very good as opposed to road via ferry...
The welcome was somewhat mixed and security guard pointed us not to reception but some other area for check in. We showed him old elderly parents seated in the car and he then said go to main check in/reception. Reception area was blocked by a Pollmans bus hogging the entire path and seems the driver was in no rush despite the fact there were ample parking spaces nearby that he could have parked and loaded the luggage. Security is tight as you enter the main gates and car thoroughly checked which is very assuring. The staff and services provided by this hotel are excellent with such great attention to detail and customer service is good but owners need to seriously reinvest in upgrading rooms and renovate this huge hotel which seems to have been neglected despite the closure over the pandemic when the owners could have ploughed some of the previous years profit into renovations.
Check in Drinks offered at check in and we were asked to provide passport/ID copies – took longer than we expected especially as we were locals and with elderly parents I would have assumed some hastening of the process. We were guided by the porter to the superior rooms, sadly it was just a long walk and the rooms were right at the edge of the Hotel. My father nearly fell and mother was struggling especially as path is not even and crazy paving which is completely unsuitable for disabled and elderly. Literally after reaching the room, the porter tells us we need to walk back the same route for lunch as only the diner near the reception was open and we had like 15 mins before lunch would close. Again no room service offered, no golf style buggy to transport my parents and we had to make them walk to the dining room and they were shattered after this experience. After lunch we were promised 2 wheelchairs to take parents back to the room but one wheelchair was malfunctioning and not available. The other one they brought had such wobbly front wheels that they nearly fell a couple of times when pushed by the hotel staff. We showed the email to the reception where we clearly indicated parents were elderly and these rooms were not suitable – even when the nearby dining room was opened that evening, the path to it was not suitable for them and very uneven. We were told no rooms were available and ones they showed us had a step into the bath which was again not suitable for our parents. It was until the next morning where we downgraded to smaller older rooms but at least the distance and path to the dining room was not so bad and so we had to pack and move after one night.
Our Room The superior room had 2 double bed and although we paid for a 3rd person the extra bed was not already in the room and it is these key things that the hotel can improve on – guests may want to arrive and lie down and all beds should be available. There was a luggage storage, cupboards so it helped to put unpack everything. . There was a dressing table, chair and 2 glass bottles of water. No instructions where to find the bottle opener until we had to call the reception who advised it was near the dressing mirror. The was a patio door leading to the balcony and the balcony gave us partial pool view as well as had 2 chairs and a table – the balcony was a great addition to the room but patio doors had to be kept closed due to sheer number of baboons. There was a bedside table with bedside light. A mini fridge was available that we just turned off as did not need with all-inclusive anyway. The lighting was very poor and dull and definitely area of improvement. The room has a safe which was available at no extra cost and easy to use. The bathroom was huge and had 2 skinks and a shower but shower was not powerful. Adequate towels for use were provided with some toiletries. A hairdryer is provided for use in the room. The bathroom could do with a little upgrade and we hoped it was part of the refurbishment plans. When we moved rooms the next day, the double rooms were definitely not refurbished in a long time. Wobbly toilet seat, poor grouting and leaky flush. Phone in the room was not working so clearly not checked before by the staff. The room was cleaned daily but the timings were not consistent. Rooms were cleaned well and water bottles replaced. There is a drive for green and protecting the environment which is great and hence the use of glass water bottles as opposed to single use disposable. The AC worked well although in the superior room there was a leak and it was a huge hazard for my dad and I had to send a stern email with the photo of the leak to the hotel senior team before we finally had someone taking some action. Overall with many rooms having such beautiful views , there needs to be an urgent refurbishment programme to bring the rooms to international standards especially when we compare to our stay in Whitesands and Pride Inn North coast which we have stayed in the last 18 months.
Meals: The range of choices at all meal times is good but very repetitive for vegetarians sadly. For breakfast there were some cereals , sliced bread, bread rolls, croissants, cake, and doughnuts. There are choices of eggs as well as several hot options like baked beans and roast potatoes. Porridge was available once and tea, juices provided at the table by waiters. Lunch contains a variety of small vegetarians as well as non-vegetarians and there was a soup option on the day and a salad bar. Dinner was similar as lunch with some grilled options, rice or potatoes. Desserts were many but not catered for allergies. Ice creams are non existent at lunch or dinner and available near the pool area at KSH 150 a scoop.
Afternoon Tea This was served near the main reception area with sometimes mandazi, potato fritters as well as cakes were available with tea/coffee. Afternoon tea was between 5PM to 6:30PM.
The Swimming Pool/Beach. There are 3 swimming pools across the 3 sections of the 3 hotels which are all in one common ground. The hotel is right at the sea front with beautiful views, good loungers and entertainment with drinks and snacks and easy access to a very clean uncluttered beach with many security guards around the hotel although these have been trimmed due to Covid. There is an indoor heated pool, rather small but a pool nevertheless and a jacuzzi and sauna room both separate for gents and ladies which is a real treat!
The hotel does have several lifts hence easy access for the disabled people to access every floor. The steps partially have handle bars but only in certain areas. We walked from the town back to the hotel and it took us a good 1.5 hour with 2 kids under 11 but a lovely walk near the sea front. There are bus stops right outside the hotel and you can buy one way bus pass or a day travel paying cash to the driver so buses are plentiful and have good connections as well.
The kids club The hotel has kids activities but saw little signs nor directions other than some games area like snooker and table tennis so huge improvement can be done by placing signs , having notice boards on what activities are available. Even the pool activities were not advertised and in the room there was practically zero literature. At check-in hardly much was explained other than meal times and tokens for towels.
Gym and Spa Centre The Gym is located near the span centre. Great location with treadmills overlooking the sea and seems well equipped but not popularly used – could be down to Covid and update was less. Hotel could advertise some fitness classes as experienced in other hotels especially with so much ground available. The spa and wellness centre is great. The QR code never worked so impossible to find out facilities and prices and we had to go into the website. There is zero literature at the Spa reception, no print outs, no notice boards and I wonder how the hotel manager are missing out on enhancing the guest experience by little improvements that can be made.
Location The location of this hotel is great but at the farthest end of the line of hotels in Ukunda. Location of the hotel is just 45 mins from the ferry and 10 mins from Ukunda airstrip. Just 10-15 mins drive and there are several restaurants, shops, supermarkets and even hospitals so really build up over the years. .
Overall this hotel is on an excellent location and perhaps the largest in the Southcoast of Mombasa and staff do try their best to look after guests. The food is more than outstanding. There are clear signs that of wear and tear in rooms and the bathroom needs a re-grout/sealant at the edges which I am hoping is all included in the refurb. However I must mention that the management of this hotel can never do enough for you. Their attention to detail an the way the look after their guests makes one feel very much at home. Overall a great family hotel with even huge potential once rooms are refurbished and walking paths are widened and making it disable/elderly friendly.
The hotel is very good. We were a large family group of 13 and we enjoyed our stay there. I have to mention a staff member by the name Hamadi who was very professional and went an extra mile to make sure we were comfortable...
The swimming pools were amazing. I think the night entertainment could improve a little in terms of diversification, not doing similar shows every night. Overall, its a fantastic hotel and I will visit the hotel again.
We usually used to visit this hotel years ago and always liked it and enjoyed the hotels different ambiances.
To my dissatisfaction and disappointment - apparently we got an upgrade sea front but I feel likes it's a down grade -
Entering the bathroom the plumbing systems don't work- the rooms hvnt been cleaned properly ready for guests.
Bathrooms I saw a trail of ants and big ants too - and the windows have spider webs .
Beddings - ewww the duvets are outdated and have got bubbles on them.
Very very disappointed
The food, drinks and service were very good. The only negative is the evening entertainment which was very repetitive but a lot of people still enjoyed it.
The negative aside, we will come back as the pools, bars and beach are very nice and we had a great stay.