43 Photos
  • Kenya
  • Mombasa
  • Serena Beach Resort and Spa

Serena Beach Resort and Spa

TripAdvisor Review
Kenya, Africa
Mombasa

Guests arriving at Serena Beach Resort & Spa find an oasis of tranquillity framed by whispering coconut palms, lush gardens and one of the most beautiful white-sand beaches on the Indian Ocean. We invite you to discover a whole new level of relaxation and comfort at this warm, family-friendly tropical paradise in Mombasa, Kenya. With a selection of the best Mombasa hotel guest rooms, restaurants and social areas charmingly arranged among winding lanes and manicured oceanfront lawns, our Shanzu beach resort exudes the timeless allure and ambience of a 13th century Swahili village.

This 164-room Mombasa hotel encapsulates the five-star resort experience with impeccable service and gracious hospitality steeped in local tradition. Guests may choose from a wide selection of premium rooms and suites, superb dining options highlighted by the oceanfront dhow-themed Jahazi Grill and leisure pursuits ranging from a gorgeous free-form pool and swim-up bar to indulgent spa therapies at Maisha Mind, Body & Spirit Spa.

Serena Beach Resort & Spa in Mombasa combines a deep respect for the local surroundings and heritage with contemporary amenities to ensure a truly inspired stay.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

Holiday Deal Finder

Prices in the calendar are based on the cheapest room(s) available and your search criteria

7 nights
Bed and Breakfast
No prices found. Try changing the duration, board basis, airport, guests or selecting another month.
MonTueWedThuFriSatSun
1
n/a
2
n/a
3
n/a
4
n/a
5
n/a
6
n/a
7
n/a
8
n/a
9
n/a
10
n/a
11
n/a
12
n/a
13
n/a
14
n/a
15
n/a
16
n/a
17
n/a
18
n/a
19
n/a
20
n/a
21
n/a
22
n/a
23
n/a
24
n/a
25
n/a
26
n/a
27
n/a
28
n/a
29
n/a
30
n/a
31
n/a

Facilities

  • Car park
  • 24-hour reception
  • Late Check-out*
  • Wired Internet
  • Wi-fi
  • Local and international calls
  • Transfer service*
  • Secure parking
  • Airport Shuttle*
  • Room service
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Excellent

Review by Anne1234z Leicester, United Kingdom

We visited Serena on 15 April and left on 20 April 2022 for our Easter Break; my husband, our 8 year old Angel and I.

Firstly, we arrived around 2150 on the 15th April, and were met at the reception with a glass of fresh refreshment which was a bonus.

The staff were kind enough to let us eat and then check in after the meal...

Obviously, we were worried we would miss the meal considering our arrival time, and we were approaching 10 PM. Therefore, thanks for being flexible and adaptable depending on the circumstances.

Finally when we checked in, we realised we had booked interconnecting rooms rather than adjoining room, so this was not appropriate for us because it would have meant our 8 year old being in her own hotel room. As we were very tired, we opted to use the room and these could be changed the following day. Thanks to Wilson the day Manager, we were offered adjoining rooms the next morning meaning our child had the benefit of a separate room but within the same room.

Rooms- Cleaned to a high standard. Mosquito nets are large enough to cover the beds and leave room for you to breath 😁

Downside, dont leave the windows open, there were monkeys trying to get into the room. The hotel do a good job to keep them away but hey ho, they still try to sneak their way in. One managed to crawl through the bathroom window and got in whilst my husband was in the toilet. He will never live through this one, we laughed our head off instead of helping him out. The monkey scurried away but just dont leave windows wide open as you risk attracting them into the room.

Meals-A huge selection for morning breakfast and the meals. Exceptional.

Drinks- The soft drinks were reasonably priced. Dont ask me about the alcohol, I barely paid notice to it.

Live Bands -Quite entertaining. I enjoyed more the one in the bar in the evening.

Sandy beach-the hotel has a beach, i will put pictures.

WiFI -This can be improved.

Holiday club-our daughter enjoyed going to the kids club.

Church service-There was a service in the hotel. However, we were unaware until we heard the singing on our way to breakfast. It would be helpful if this information is provided at the reception om arrival.

Obviously we will return because we found all staff very helpful, and the management flexible and approachable; the food and breakfast was to die for so well done Serena Beach Resort Mombasa Kenya.

Read more
TripAdvisor Review

Wedding at Serena Beach Hotel

If you have been to Serena Beach Hotel in Mombasa- Kenya, I am sure you’ll attest to the unrivaled beauty of its sandy beaches and the well-manicured garden. This was the exact set for our wedding on 26th March 2022. In Kenyan hotels Serena leads when it comes to its food and hospitality...

All these factors led us to select Serena beach as our wedding venue. The staff showed up for all the meetings we arranged including the rehearsals! Serena was amenable to all our requests, gave us two changing rooms for 24hr use and a honeymoon suite fully set! They were committed to ensuring that the bride and myself would get the dream wedding we wanted. They delivered excellently and even surpassed our expectations. Kudos and sincere appreciation to the team led by Mr. Wilson Chola (Front Officer Supervisor), Mr. Andsinus Juma (the Executive Chef), Mr. Amos Odoyo (F&B Manager), Naphtali (Head, Bar Man aka the watering hole man!), Assumpta Gacheru (Conference & Banqueting Supervisor), Anastasia Muli (Reservations Manager) and Marsden Nzaro (Head of Guest Activities). My wife and I give Serena Beach Hotel a five-star in the service delivered to us. They delivered a wedding we shall remember all our life. We do not hesitate to recommend Serena Beach Hotel for good holiday time and functions including weddings.

Read more
TripAdvisor Review

Awesome

Had an amazing stay . The rooms and service was exceptional although the reception and welcome could have been a little more friendly . Overall had a great experience ...

I loved the ambience and thoughtfulness of the staff . We were late for breakfast and they offered to serve us late and even pack it as we were in a rush . Thank you

Read more
TripAdvisor Review

Quiet and relaxing

Review by Beatrice V Nairobi, Kenya

Spent three nights at Serena, the place is quiet and tranquil. Has a business center near the reception for those who would love to catch up with their emails. The staff are professional and readily available to assist guests.

TripAdvisor Review

Not coming Back

Review by 1Caroline228 Nairobi, Kenya

I was a lot disappointed 😞 ...the food was below average.got sick.This is not Serena class c'mon. The Television had bad service reception despite us asking for the Technician to assist.you have to do with the available 6 channels. The cleanliness and the customer service was good though. A lot needs to be done.

Read more reviews