Agapinor Hotel

When I arrived at the hotel we were not greeted which was fine first thing that came out of his mouth was passport ... no hello no nothing. So after we were given our key to our room. First of all the bathroom was a mess, the bed sheets looked dirty and did not look like they had been cleaned. 5 minutes from arriving we get a call from reception (from an old man called Tom) saying that we had a room booked for 1 person even though we had been given a two single bed room. As I was showing him my email that stated that I had room booked for two, he proceeded to shout at me in such a horrible manner stating that I was wrong and he was right even though I had showed him my confirmation email for the room. I asked to see a manager or someone else above because I didn’t not want to waste my breathe on such a vile man. He ended up calling someone whom I started to speak to over the phone. As I was speaking to the gentleman over the phone “Tom” started shouting at me calling me a liar bringing his face around the table shield with no mask about 5cm away from face and again proceeded to shout at me and call me a liar. At this point in time I got very angry and demanded a refund as I didn’t Not want to stay at such a horrible place that don’t even know how to treat a paying customer right. The gentleman over the phone said that he will come over, hung up the phone on me and 10 minutes later he came to the front lobby. He introduced him self to be the owner and ceo of the hotel and that he would not accept there to be any shouting and to speak calmly. Just as he was saying that he started to defend his staff and say that I was in the wrong and the it was all my fault and that my email is not correct and that their system is correct and so on. He then said that we shouldn’t be in the lobby without a mask even though his staff had no mask and on two occasions had come so close to me during our argument. I told the so called owner/ceo of the company to check the camera which was facing directly towards us and to check how aggressive and intimidating this Tom guy was which he then proceeded to tell me how that wasn’t important.

I cannot even go on any longer about how horrible we were treated by Tom and the so called owner of this hotel! But everything from the beginning to the end of it was so intimidating and disgusting behaviour. If I could have given it a 0 star I would! But would not recommend anyone to stay here. It would be better for you to stay at a hostel or Airbnb. Do not even waste your money.

It's not all inclusive but simple fair dinner. The person in the reception was smiled and helpful.

I recommend.