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  • Gran Canaria
  • Las Palmas
  • Cantur City Hotel

Cantur City Hotel

TripAdvisor Review
Spain, Europe
Las Palmas

This hotel is committed to the relaxing environment that characterises the Canary Islands. The facilities are designed to offer a comfortable stay and a complete experience, right in the centre of Las Palmas de Gran Canaria and a few meters from Las Canteras beach. The airport is to be found at 25 km from the property. The hotel retains a classic elegance, with neutral tones and modern features, in its rooms and suites equipped with a full range of services for all tastes and the best and most unforgettable stay. The impressive panoramic rooftop terrace becomes the perfect space to enjoy the Canarian sun or enjoy a snack at any time of the day. In addition, the hotel completes its offer with fully equipped venues for all kinds of events.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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7 nights
Bed and Breakfast
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Facilities

  • 24-hour reception
  • Late Check-out
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Terrace
  • Gym
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The Local Area

Trip Advisor Reviews

TripAdvisor Review

Avoid this place

Review by Nino Č Labin, Croatia

Food disgusting, yesterday they bring same pasta from lunch also for diner wtf, meat inedible, it is good that we have always rice???, first day I ask milk they bring me expired milk, second day I ask some milk for coffee-nothing, third day(today) I ask some milk for coffee 6 ³⁰ they told me at 8 ³⁰ it is imposiblle to have coffe with milk???????? I am here in quarantine so I can not to go and take what I want, so they play with the people. First day they didn't even bring me breakfast(we have rules B 8³⁰, L 13⁰⁰ and D 20³⁰), I call them and they say yes we do :))) after one hour they bring me B on 9³⁰, and then I call them and I say "in the rules writting also 2 bottles of water" This is not service and quality of Hotel**** maybe one star, maybe... And they told FOR EVERYTHING YOU NEED CALL RECEPTION AND WE WILL BRING YOU 😂😂😂😂😂😂😂 ..shame on you..

TripAdvisor Review

not 4 star

The 4 star rating of this hotel is rediculous. No bar no pool. Not one English speaking chanel on the TV...

Breakfast exactly the same every day breakfast till 10am but after 9:15am some items were not available as only a fixed amount of each item supplied each morning. We twice had too ask for our room to be cleaned despite having the correct notice on the bedroom door. I do feel we should have been warned about the huge amount of construction work being carried out on the building 4 metres away across the grubby little side street the hotel stands on. Overall very poor experience.

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TripAdvisor Review

Great location but no pool/bar

Review by hulahooloo barnsley

The location is very good, just one street back from the beach, the hotel is clean, bedroom lovely, big with electronic blinds,fridge,TV and the bathroom was massive, free toiletries.Two free bottles of water every day. We had a decent view of the port, if you ignored the roof of next door hotel. The staff were all very pleasant apart from one female on reception who was rather rude, gave us our room cards and announced that the pool was closed, no explanation, no apology...

Wi-fi is free inside hotel and on the website it said that pool was closed for servicing but of the 7 days we were tere we only saw workmen looking at it once and a couple who had been there for 2 weeks said it had not been open since they got there. The sun deck is very nice with comfortable furniture and parasols but would have loved to use the pool and jacuzzi, also no handle on the door to the terrace, I broke one of my false fingernails trying to open it. GRRRRRRR. Very disappointing because when you go to Spain you expect to have access to a pool, also we should have been informed before we travelled.The hotel provide beach towels for a 10E fee which is refundable. There is no bar in the hotel which means it is difficult to meet other guests, The restaurant should be open on Saturday and Sunday nights but it did not open and again, no explanation. Plenty of choice for breakfast. Loads of bars and restaurants very close by and the beach is a minute away. Sun beds and parasols are available to hire for E2.50 each per day. Sea is beautiful, clear , with lots of fish, but it is freezing. Weather wasnt great, lots of clouds and rained most days. Fantastic pub just round the corner from the hotel.

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TripAdvisor Review

Disappointing

Myself and my girlfriend came to stay here on our holidays expecting great things from a 4 star hotel. The pictures are deceiving and no fault of the hotel but Las Palmas is not the place to be in the summer with overcast cold weather compared to other areas in Gran Canaria. Safe to say we were disappointed with a horrible view from our room, broken blinds and the pool was closed despite them open elsewhere in Gran Canaria...

Apart from that the hotel was clean, good breakfast and staff were really accommodating to us when we told them we wanted to move elsewhere.

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TripAdvisor Review

Good Overall, Details Need a Little Work

Review by Jeremy W New York City, New York

Had an overall lovely stay at the Exe Las Palmas. The pros: it is in a great location, close to Plaza Santa Catalina, the beach, the local buses, and many restaurants. Natalia behind the front desk is lovely and helpful...

The rooftop is nice enough (though some of the furniture is a little ragged) and the room price was reasonable. The maids also cleaned the room very thoroughly. The cons: We had asked them to make a dinner reservation at one of the best restaurants in town. They did which was great but didnt tell us that they had done so and we missed out which was pretty disappointing (they said they called the room but why not leave a message or tell us when we walked in?). Also, they took our laundry bag out of the room for washing, which we didnt want, despite leaving it behind on the floor for the 2 prior days. We rescued the bag before it was done so no problem in the end. They might be smart and put in a bar for guests in the lobby but otherwise no problems and I would recommend to other travelers.

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