This complex enjoys a stunning setting in the main resort of the island of Puerto del Carmen. The stunning seafront is located just 200 metres away. A host of shops, restaurants and bars can be found just a short distance away from the hotel. This complex is an unrivalled choice for those seeking the utmost in rejuvenation and relaxation. Enjoying a wonderful exterior, with refreshing, bright tones, this magnificent complex comprises elegantly-designed accommodation options, which immerse visitors in style and charm. Guests are sure to be impressed by the unparalleled range of first-class facilities and services that this sublime resort complex has to offer.
Prices in the calendar are based on the cheapest room(s) available and your search criteria
I really cannot wrap my head around the negative reviews! This hotel is AMAZING and especially for the price. It looks lovely white building with blue terrace shelter. If you look out to the horizon you have a lovely see view too which looks lovely in the evening when the sun sets...
On arrival we paid 56euros to upgrade our room to a furnished one bed room balcony with pool view, this is highly recommended, as the studio rooms are right at the back of the hotel and look a bit squishy. We are currently staying in room 218. Yes the rooms are not modern, but we are in Lanzarote, the main thing is they have everything you need. The Maintance guys are so friendly and always smiling and welcoming same as reception team. The strawberry daiquiris at the hotel bar are soooo yummy too! Each room has a hairdryer in the bathroom which is quite powerful, I brought a travel one as I have long hair but ended up using there’s as more powerful. There is a shop on the corner that sells all essentials like shows gel, shampoo, creams and food/drink, at reasonable prices.
All in all it’s GREAT and I would definitely come back here, I have nothing to complain about at all. Loving every minute.
P.S everyone is very Covid aware and the cleaners wear masks and gloves. In Lanzarote you must wear a mask in the shops and when walking into a bar/restaurant until you are seated. We bought out antigen test with us online which you are required to do 72 hours before leaving the country.
Went in July, corna 19 was around, but hotel did as much as they could to protect us, very good staff, great little bar, with great food, the hotel gave us the apartment we wanted right in the corner next to reception, it was perfect and very clean, not a lot there which was a shame, but met some lovely people there. Will go back there, as we found it very relaxing. Felt like we had the pool to ourselves.
Can't get enough of this place, thank you Maria and her staff, for making our holiday there, like a home from home. Will be back there again soon, such a relaxing place to go, great pools and areas, for family's and couples. You must use the bar, Lisa and her staff are wonderful people. Very friendly and will have a laugh with you, especially moaning Margaret haha...
Believe me the prices there are very cheep, and don't miss happy hour, at 4 till 5, then again 8 till 9. Snacks and food are very good, especially for kids.
Shocking that’s all I can say .. stayed there from the 1st until 22nd of august 2021 .. don’t be fooled by the pictures on the website......
apartment in need of serious refurbishment.. architrave on bathroom door hanging off .. pullout bed unusable as all the lats were broken .. smell of sewerage in bathroom was intolerable.. chair in sitting room collapsed twice when I sat on it and I’m not a big man ..phone to ring reception broken .. over a three week period cleaners came to clean my apartment max 5 times.. 80 percent of the sun loungers are broken ... if u want to stay in a refurbished apartment they want between 9 and 14 euro a nite ... I reported problems to reception numerous times , nothing was done .. do yourself a favor stay somewhere else.. I’m going to Lanzarote for nearly 30 years and never experienced anything like this ..
Not too good for those with walking difficulties, hills to walk up to the apartments, so don’t be fooled by claims of 150m to the beach, it’s a hard slog! Then there’s the stairs to apartments themselves. Upon arrival the man in reception was just rude, just blandly stated the room was on the second floor and it was ready. Said if you want a different room you will HAVE to wait! The attitude was that of a don’t even ask.
Anyhow by ready I stupidly assumed that he meant clean and habitable, not just beds made. Don’t think I’ve ever gone on holiday, (and typically we go 2-3 times a year) and had to set to and clean it before use.
The toilet had brown all stuck to the side of the pan, it could have been water marks but I don’t think so! Because it was under the seat too with black hairs! Went to use the toilet brush, all I can say it was disgusting, dark lumps in it...
The bath had brown stuck to the inside. The entire bath was covered in brown scum as was the wash basin. And to cap it all a cockroach. After killing it I had to buy bleach disinfectant and set to cleaning. No bath mat, just step out onto a slippery floor, there wasn’t even a rail to hold onto just a couple of holes where one may have been. We didn’t even use the dark blue holey, threadbare towels and one of the hand towels had a nasty brown mark on!
My daughters nervous disorder brought on by stress, kicked in so badly it totally ruined the holiday. The bedroom ok after sweeping, but there wasn’t even a plug socket!
The kitchen obviously not been cleaned, in some time everywhere was dust like black soot. The microwave had food stuck inside it, the worktops were dusty. The toaster was a definite disgusting health hazard.
Living area again ok needed to be swept and dusted at the very least. Crumbling walls! I could go on but I’ll stop now.
The thing is it wasn’t the cheapest on the site we looked at but seriously, £853 for self catering 2 weeks for 2 in November, seriously I expected better than this! Could have be the greed of the travel agent but even so I’d expect when a room is ready it’s clean!