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  • Tenerife
  • Puerto de la Cruz
  • Gran Hotel Turquesa Playa

Gran Hotel Turquesa Playa

TripAdvisor Review
Spain, Europe
Puerto de la Cruz

Smart, modern and bursting with facilities, the Gran Hotel Turquesa Playa is one of Tenerife's finest hotels. Guests can enjoy astonishing views out over the pool, sea and mountains and hear the gentle lapping of the sea on the shore; the Playa Jardin beach is just 150 metres away.

With 350 rooms, the Gran Hotel Turquesa Playa obviously has the look and feel of a bustling hotel, and it's a fun place to stay for families, couples and single travellers. Facilities are wide ranging and service is still very much geared to making sure every single guest is enjoying their Tenerife holiday to the full.

From the Gran Hotel Turquesa Playa you'll feel like you can reach out and touch the mountains:

When you visit Tenerife, you'll want to be as close to the beauty of it all as you possibly can be. That's one of the many reasons why the Gran Hotel Turquesa Playa is such a great choice of hotel. Aside from its four-star amenities and great service ethic, it's wonderfully situated. The hotel is flanked by mountains to the rear and looks out over the sea. So you'll always be able to appreciate the natural wonder of this beautiful island.

You'll certainly be able to enjoy a wonderful view from your comfortable, impeccably furnished hotel room. With a furnished balcony or terrace, you'll have every excuse to sit out and just bathe in the beauty of it all.

All en suite rooms are air-conditioned in the summer and come equipped with TV, music channel, direct dial telephone, fridge and hairdryer. Wi-Fi and room safes are also available at a fee.

Given its broad appeal to so many different types of visitors, the Gran Hotel Turquesa Playa boasts a wide range of amenities too. There is an indoor and an outdoor pool to choose from, as well as two bars and a restaurant.

With a sports area and games room, shopping area and mini-cinema there is plenty to keep everyone entertained. There's even an entertainment programme.

The exceptional facilities and 'everyone welcome' approach makes the Gran Hotel Turquesa Playa one of Tenerife's foremost four-star hotels and gives a great introduction to some of the many attractions that Tenerife has to offer.

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7 nights
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  • Swimming pool
  • Indoor heated pool
  • Children's pool and playground
  • Restaurant
  • 2 bars
  • Fitness Centre
  • Sauna * & Jacuzzi*
  • Sports area & Games room
  • Squash*
  • Mini-golf
View all
  • *Some facilities may incur an additional fee

Room Types

Twin Room
View description & photos

The Local Area

The Gran Hotel Turquesa Playa is ideally situated with views over the pool, sea and mountains behind, just 150 metres from the Playa Jardin Beach in Puerto de la Cruz.

Trip Advisor Reviews

TripAdvisor Review

Truth about Alua Tenerife

Most of their staff are not professionals, looks like they just been recently employed. Reception staff poor communication ( I just arrived around 23.00 at the hotel on our first night and there was a guy at the reception called David, I asked him for parking at the hotel as there was no parking around. His answer was please park outside 😂...

All this after explaining that there is no space outside. He also hold our passports till morning as he said is part of hotel procedure. I was so surprised...it never happened this to me. I couldn't ask him anything ( I had ready a set of questions regarding the hotel but because the only language that he coud talk was Spanish...I couldn't ask him anything. -I was expecting to find details about the opening and closing times for restaurant, pool, bar into my room but there was no leaflets or staff like that. I had to go to reception next day and ask for this details..They said to me please scan that bar code located on the desk next to the TV in the room. Went back and scanned the thing, sended me on a website and guess what there was limited information and again no information about opening and closing time of the restaurant and other facilities. I had to go down to the reception again and finaly ask them to print me some details. Shame on them as they couldn't find this quick and have to wait about 10 min. After this I just simple asked what benefits we have by having this reservation ( "My Favourite Club Double Ocean View ( 2 adults + 1 child)€ 812.19 TOtal price"). Now the story start when they had to check multiple documents, making few call and asking their manager..Ridiculous.

Another problem was the famous " face mask ", when we landed into the airport I have personally asked the police and covid staff if mask is still mandatory on the public , open space and inside. They said clearly NO , its just up to me if I wanted to wear it.(recommended). Again when I first came to hotel at reception no one wear mask inside, and no one asked me to wear one. -First breakfast we had I just had to fight with that lady at the restaurant check in , as she said to me if you want to come inside you have to wear a mask 😷😂. I had to tell her the story and she said is internal rules. I couldn't believe all this to me from beginning. ( Then for every breakfast and dinner we had , we always had to fight with the staff there) They were so rude. Another minus is the AC which is an simple switch with 3 stages for the fan ( Nothing digitally, remember is 2022).

  • Everytime we do shower the bath get flooded because of bad shower cabin. That lead to water goes under the laminated floor and we couldn't close the door between the bedroom and hallway.
  • Only one socket for one plug next to the bed (unbelievable).
  • The TV has only few channels to watch and I was a visitor to the country I was expecting to connect my phone to the TV and watch probably Netflix. But guess what we live in 2022 and that wasn't a Smart TV. (I can mention that was a huge 55 inch LG.)

Now restaurant again, I don't want to be a bad guy but We never eat tasteless food in any other hotels we went, comparing with this one. There was a lot of selection of foods but just few of them that can be eaten. I was staving some times and after eating at the hotel I had to find an external restaurant to go and eat.

  • For dinner you need to pay for your drinks that's not included on the price. Big minus I personally apologise if I will made anyone upset but this is the TRUTH about Alua Tenerife. Thank you and I hope this was seen by a manager.

Good staff about Alua First thing first 5 starts for the cleaning staff, always clean and tidy, new towels etc. -Comfortable bed with plenty pillows. -Huge balcony with nice view. -The hotel was renovated recently, furniture, electronics, everything brand new also you can notice that all investment was on low budget as all these brand new staff look cheap. -Large pool with plenty sunbeds -Cool reception when you get into the hotel looks like a 5 star Hotel.

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TripAdvisor Review

Great stay

We stayed for 2 nights, in this clean, renovated hotel. The room was a good size for the 3 of us and had a balcony facing the sea, with a nice view. Breakfast was good, with many choices...

There was a pool, but we didnt use it. Everything was great, we recomand.

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TripAdvisor Review

Excellent hotel.

Review by chr15-r Doncaster, United Kingdom

I was moved to this hotel from another after the pool was forced to close. This hotel couldn't do enough for me, giving me free mini bar in the room and a bottle of fizz, upgrade to all-inclusive from half board, also let me have access to resturant and drinks until departing early evening. Not to mention the amount of apologies for my inconvenience of moving hotels half way through my stay. The hotel is spot on in every way from rooms to bar area and the pools, staff were so friendly, helpful and looked like they loved there job with big smiles at all times. Food was superb and variety excellent best I've ever had in a all-inclusive setting. I'm 100% sure I'll be back for a second visit and would recommend this hotel to everyone. Thanks to all staff and guest's I met that made my my holiday so enjoyable 😉 .

TripAdvisor Review

3* hotel not more

food terrible, not fresh, no seafood, very noisy place, obstacled view from the hotel room, water leackage from the bathroom, extra paid pool - not heated, not good for families with children, old fashioned

TripAdvisor Review


The best hotel , staff. We will remember all that you do for us!!!! The food is amazing Also thank all animators . They put on a great atmosphere. Special thank to Alena , Samuel, Macarena, lifeguard and hotel owner for your support.

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