Gran Hotel Turquesa Playa

All this after explaining that there is no space outside. He also hold our passports till morning as he said is part of hotel procedure. I was so surprised...it never happened this to me. I couldn't ask him anything ( I had ready a set of questions regarding the hotel but because the only language that he coud talk was Spanish...I couldn't ask him anything. -I was expecting to find details about the opening and closing times for restaurant, pool, bar into my room but there was no leaflets or staff like that. I had to go to reception next day and ask for this details..They said to me please scan that bar code located on the desk next to the TV in the room. Went back and scanned the thing, sended me on a website and guess what there was limited information and again no information about opening and closing time of the restaurant and other facilities. I had to go down to the reception again and finaly ask them to print me some details. Shame on them as they couldn't find this quick and have to wait about 10 min. After this I just simple asked what benefits we have by having this reservation ( "My Favourite Club Double Ocean View ( 2 adults + 1 child)€ 812.19 TOtal price"). Now the story start when they had to check multiple documents, making few call and asking their manager..Ridiculous.

Another problem was the famous " face mask ", when we landed into the airport I have personally asked the police and covid staff if mask is still mandatory on the public , open space and inside. They said clearly NO , its just up to me if I wanted to wear it.(recommended). Again when I first came to hotel at reception no one wear mask inside, and no one asked me to wear one. -First breakfast we had I just had to fight with that lady at the restaurant check in , as she said to me if you want to come inside you have to wear a mask 😷😂. I had to tell her the story and she said is internal rules. I couldn't believe all this to me from beginning. ( Then for every breakfast and dinner we had , we always had to fight with the staff there) They were so rude. Another minus is the AC which is an simple switch with 3 stages for the fan ( Nothing digitally, remember is 2022).

• Everytime we do shower the bath get flooded because of bad shower cabin. That lead to water goes under the laminated floor and we couldn't close the door between the bedroom and hallway.
• Only one socket for one plug next to the bed (unbelievable).
• The TV has only few channels to watch and I was a visitor to the country I was expecting to connect my phone to the TV and watch probably Netflix. But guess what we live in 2022 and that wasn't a Smart TV. (I can mention that was a huge 55 inch LG.)

Now restaurant again, I don't want to be a bad guy but We never eat tasteless food in any other hotels we went, comparing with this one. There was a lot of selection of foods but just few of them that can be eaten. I was staving some times and after eating at the hotel I had to find an external restaurant to go and eat.

• For dinner you need to pay for your drinks that's not included on the price. Big minus I personally apologise if I will made anyone upset but this is the TRUTH about Alua Tenerife. Thank you and I hope this was seen by a manager.

Good staff about Alua First thing first 5 starts for the cleaning staff, always clean and tidy, new towels etc. -Comfortable bed with plenty pillows. -Huge balcony with nice view. -The hotel was renovated recently, furniture, electronics, everything brand new also you can notice that all investment was on low budget as all these brand new staff look cheap. -Large pool with plenty sunbeds -Cool reception when you get into the hotel looks like a 5 star Hotel.

There was a pool, but we didnt use it. Everything was great, we recomand.