Gran Hotel Turquesa Playa

I inadvertently left them on the vanity unit and walked out without them. I rang the hotel from the airport once I realised and the management quickly recovered them from my room 254. I was so grateful but disappointed they couldn't just post them to me. I tried a courier agency but this was complicated with the arrival of Covid. I look forward to visiting very soon, enjoying the lovely ambience, staff, and being reunited with my rings!! I would highly recommend a holiday at this hotel and I'll share my update of being reunited with my previous sentimental cherished rings!!

The staff member (female) on checkin was very aggressive and not helpful. We didn’t have cash for rental of safe and she wouldn’t take a card and called the next person even tough we were not finished. We had full board but rarely ate in the restaurant. The food was terrible. Everything either overcooked or undercooked. We complained one of the few times we were there to the waiter about chicken that had blood on it. The waiter took the plate and shrugged his shoulders. We presumed he was going to the manager with it but we saw him scraping it into the trash.
It is about a 25 minutes walk from the centre of Puerto del la Cruz and the surrounding area is dirty and rundown. Not a pleasant experience all round

Breakfast, lunch and evening dinner were good (all buffet style) with plenty of choice. Staff were efficient and friendly. The downside and I have experienced this before at other establishments, the beds and bedding were not good. Bed mattresses were uncomfortable and the pillows lacked any proper filling. The rooms were kept clean and we could receive English channels, which on our lockdown stay was priceless. We were made to pay for wifi in our rooms (although rules were relaxed on our 2nd stay, we did receive free wifi in the room), poolside the wifi is free anyway and to pay for a room safe. Our first stay room overlooked private apartments and with curtains drawn felt very exposed, no net curtain or blind, so we had to virtually keep curtains drawn. Both our rooms had a balcony. On our latter stay the hotel began to shut down, sun beds removed from the pool, then tables and chairs taken away to discourage outside socialising which just pushed the dimishing guests inside. The whole process was to drive you back to your room. Of course that isn't the fault of the hotel management they were obeying governmental orders. Overall I was happy with our normal stay and will not judge it on its enforced rules. I do feel sorry for the staff who had to portray a happy demeanour while knowing, as from this coming Tuesday, their jobs disappear.