Dear Mercury Direct,
We've just returned from three weeks in Madeira , booked with you at the Gorgulho hotel Funchal. To echo other customers, the whole experience was extremely smooth from end to end. Excellent value, family hotel in ideal position for town and Lido, all your people (here and there) very helpful and friendly. We have no hesitation in recommending and rebooking with you.
Many thanks & Yours faithfully
Mr Lazarus and I returned from a two week holiday in Jardins d'Ajuda Hotel, Madeira last week. I am writing this note with our questionnaire because we had the most comfortable and enjoyable holiday we have ever had. The hotel was excellent and on arrival we had been upgraded to a suite, which was excellent. The staff were so efficient and always smiling which costs nothing, but makes such a difference to clients. The dining room was run so professionally an the food excellent. You can see from the questionnaire form that everything was excellent. The position of the hotel was also very good, and for older clients the courtesy bus was excellent, although we could also walk in to Funchal very comfortably.
We have been to Madeira a few times and like the island very much, but booking with Mercury certainly was a big plus for us and we commend your company of such excellent value for money. Flying with TAP was also excellent with plenty of leg room and once again a very attentive and smiling crew. The whole experience was so enjoyable and we cannot speak highly enough of your company on our return from this excellent holiday. We have travelled to Malta with you in the past and I am sure we will travel elsewhere with you in the future, but did want you to know what an excellent holiday the Jardin d'Ajuda is, from the client point of view it has everything one could wish for, for old and young alike.
from Ms Sutherland in staying at Jardins d'Ajuda Suite Hotel
My wife and I have just returned from Madeira where we stayed in the Gorgulho Aparthotel. We felt we should write and express our complete satisfaction with the holiday whilst the memories are still fresh. We had requested, when booking, a high room and in fact we were allocated a room on the tenth floor. The room was on the front corner of the hotel so that the view from the balcony encompassed the whole of Funchal, its backdrop of the mountains and an uninterrupted sea view from the front and side of the balcony. It would be correct to say that we could not have chosen a better room ourselves. The room was spotlessly clean and maintained that way each day. The facilities within the room were adequate and similarly clean. The catering in the large dining room was good and consisted of three courses; perhaps the comment could be made about a limited choice but the catering suited us. The service within the dining room was friendly and, overall - excellent. The reception staff were friendly and answered each question in a helpful manner. Generally nothing seemed too much trouble. You will appreciate from the foregoing that we felt we had a thoroughly good short break. We will look at your offers with confidence whenever we consider holidays in the future.
Having lost my husband in June after a years' illness, I saw your advert in the Sunday Mail so decided to send off for your brochure. I booked 3 weeks at the CS Madeira Atlantic Resort and Spa and thank you for such a lovely holiday, never having used your business before. Being on my own, as you can imagine, I was a little apprehensive but delighted to say the hotel and everything was superb.
from Mrs Fleming in Paignton in Devon staying at Vidamar Resorts Madeira
May I thank you for the cheque/full reimbursement due to the cancellation of our holiday and esspecially for the prompt and understanding manner in which you dealt with the problem.
We also appriciate the discount you have offered. Although we are unable to take advantage of this at this time I feel sure we shall return as clients in the future.
And finally let us hope that the Norse Gods sort out their errant volcano and that we can all return to normal as soon as possible.
from P.Legge in Aberdeenshire staying at LTI - Pestana Grand Hotel
May we thank you for the cheque you sent for what we had spent on our booking to Madeira with you. The ash cloud certainly caused a lot of people a lot of trouble.
Although we were not able to go abroad on holiday again this year we do hope that next year we will be able to book with you again and we will feel happy to recommend your company to our friends.
from Dennis, Janet and Hilary Marfleet in Littlehampton staying at Jardins d'Ajuda Suite Hotel
We spent a delightful 4 nights at the Pestana Grand hotel from 17-06-10 and enjoyed it so much that we hope to return in September.
Everything from start to finish was perfect, from the initial booking to our departure. The hotel staff were very friendly, helpful and courteous. The room was very comfortable, clean and quiet. Breakfast was a veritable feast and apart from the annoying habit of people leaving their towels on deckchairs to reserve their place the pools and surroundongs were gorgeous.
Can not wait to return in September.
from Neal and Carolyn Whitehead in Yatton staying at LTI - Pestana Grand Hotel
Just had a fantastic holiday at Pestana Bay Hotel in Madeira - Thank you for your efficient handling of booking and for the efficiency of Windsor Travel in Funchal. We had a excellent trip with them and their arrival and departure trips on time and efficient.
from Julia Warnes in staying at Pestana Bay Ocean Aparthotel
Firstly can I say how much we enjoyed our first holiday with Mercury Direct, to Madeira for three weeks in January this year. We had low expectations believing that as it was so reasonably priced it would probably be fairly basic but our expectations were well exceeded. We particularly loved the fact that the bedroom in the Monumental Lido has the sun on the balcony all day, which was really lovely. We would be interested in returing to the same hotel at the beginning of January 2012.
from Mr and Mrs J Allman in Carmarthenshire staying at Fourviews Monumental Lido
We were delighted with the service of Mercury and Windsor your representatives on the island.
We were particularly pleased with way that airport to resort was undertaken with clean luxurious Mercedes minibuses and also similar were used for tours. Also driver/ tour guides we very good .This was a refreshing change from what we have experienced in the past
with the larger operators.
from Mr Finley in West Midlands staying at Royal Orchid Hotel
Our friends and ourselves have just returned from, what turned out to be, a fantastic holiday in Madeira organised by yourselves. My husband and I (both in our 70s) have travelled worldwide and cruise frequently and were a bit apprehensive about an All-Inclusive Resort thinking that it might be too big and impersonal. We need not have worried. The holiday was above and beyond our expectations in every way, truly a Five Star experience. The bedrooms were beautifully furnished, as was the rest of the hotel. The facilities on offer were superb as was the dining room and bar service. Staff were wonderful. We are really not lovers of buffet style food but found the selection varied and well presented. All the right touches were there in abundance and dining staff efficient, happy and unobtrusive. Many thanks again for a wonderful memory. The only drawback was the way the balconies were positioned, since each one overlooked the other but that's only a small point. Flights and pickups were spot on and well organised. Yours Sincerely, Margaret Mowat.
from Margaret Mowat in staying at Enotel Lido
In 65 years, this was one of the best value for money holidays ever.
from Mr Hall in staying at Vidamar Resorts Madeira
We found everything extremely satisfactory. The hotel, the food, the quality of service, the flights, everything worked like clockwork. Thank you for a wonderful holiday in Madeira.
from Mary Houchen in staying at Enotel Lido
Our friends and ourselves have just returned from, what turned out to be, a fantastic holiday in Madeira organised by yourselves. My husband and I (both in our 70s) have travelled worldwide and cruise frequently and were a bit apprehensive about an All-Inclusive Resort thinking that it might be too big and impersonal. We needn?t have worried. The holiday was above and beyond our expectations in every way ? truly a Five Star experience.
The bedrooms were beautifully furnished, as was the rest of the hotel. The facilities on offer were superb as was the dining room and bar service. Staff were wonderful. We?re really not lovers of buffet style food but found the selection varied and well presented. All the right touches were there in abundance and dining staff efficient, happy and unobtrusive. Many thanks again for a wonderful memory. Flights and pickups were spot on and well organised.
from Margaret Mowat in staying at Enotel Lido
I've travelled with Mercury before and would definitely recommend the company. It's always been cheaper than other operators I've checked my specific holidays against. Always professional and everything you would expect from a great travel agent.
from Agata Barnes in staying at Vidamar Resorts Madeira
We feel we can trust Mercury Holidays and have had 3 perfect holidays to date.Your company appears to have a good relationship with hotels in that all the accommodation myself and my husband have had has been excellent. Also the transfers are very good and special requests, for example for a high up room and sea view have been granted.
from Jacqueline Ballantyne in staying at Girassol Hotel