Sirs, just thought we should let you know that our recent holiday to Mauritius was an outstanding success!! We stayed st the Silver Beach Hotel. Everything was better than expected. Please feel free to use our comments as an endorsement for your company.
from Mr Fletcher in Cheshire staying at Silver Beach
My husband and i have just returned from an 11 night stay in the Casuarina Hotel in Mauritius. I must say what a great holiday we had, very relaxing in an excellent hotel. The food was excellent and the staff could not do enough for us. This meant that we had nothing to do or worry about other than having a great time. We used most of the facilities available to us including the water sports, which we really enjoyed. Danny, our rep, was excellent; He was punctual and reliable, very helpful without being pushy.
This is our 3rd long haul holiday with you and we will certainly use Mercury Direct again. From the first phone call enquiry about the holiday to the end of our stay everything went smootly. We would also like to pass our thanks to the young lady named Chantel who was excellent on the phone during the initial process of booking the holiday. She was pleasant and a pleasure to speak to on the phone.
Thank you once again for a superb holiday.
from Joyce and Les Betts in Hartlepool staying at Casuarina Resort and Spa
Dear Mr Bugeja,
My wife and i did not consider it sufficient merely to complete your questionnaire. You will see from our responses how highly we rated our recent holiday.
We were impressed by the arrangements you had made for the two-centre stay and that the price was exactly what you had quoted- no hidden extras!
All the travel arrangements, flight bookings and transfer pick ups went like clock work.
Our room at Le Palmiste Hotel was comfortable and very well serviced. The All Inclusive menu was excellent and the kitchen and dining room staff were really friendly and obliging as were the bar staff. One of the chefs personally supervised our vegetarian options. The friendliness of all the hotel staff made our stay in Mauritius very special.
At the Park Inn in Capetown we again received friendly helpful service especially from the reception staff. There was a wide choice of delicious food at breakfast.which was the only mean included at this hotel.
This ranks as one of the best holidays we have had and we are grateful for your excellent organisation and value for money.
from Peter Hampson in Lincolnshire staying at Le Palmiste Resort and Spa
Dear Mercury Direct,
We have just returned for a holiday to Mauritius and Dubai. The one advertised in the Daily Mail. It is rare these days to be able to congratulate people for good service and a job well done but in this case I would like to thank Mercury Direct and everybody associated with trip and the accommodation for providing just that. The Silver Beach Hotel was excellent and in particular the food was outstanding. Airport transfers were on time, comfortable and efficient. The representative in Mauritius was most helpful. In terms of value for money I cannot fault your service.
Thank you again.
from JC Jepson in Dorset staying at Silver Beach
To All at Mercury Direct,
We have recently returned form a 10 day holiday at the Casuarina Hotel in Mauritius and would like to compliment you all for making it a truly lovely experience. The booking procedure was efficient and the person who sorted our flights did a great job. We flew with Air Mauritius from Heathrow and the flight attendants were extremely helpful. The transfers to the hotel and greeting upon arrival started the relaxation properly.
Please extend our sincere thanks to all at the Casuarina for all their cheerful help and attendance. The hotel is perfectly placed and the best 3* hotel we have ever stayed at. The spa is to be recommended and the entire holiday was excellent. So many thanks again for a truly memorable holiday in an idyllic setting and we hope to book with you again in the future.
With Kind Regards
from Mr & Mrs Payne in Birmingham staying at Casuarina Resort and Spa
I would like to emphasise how very satisfied we were with our holiday. It was the first time we had booked through Mercury Direct and will certainly do so again. The Casuarina was an excellent hotel and we could not fault it in any aspect. The staff and food were exceptional. This was a very friendly hotel which catered for everyone's needs. We met our relatives there from Australia to celebrate my husbands 60th birthday and it proved to be an excellent choice of venue. We have experienced 'fully inclusive' packages before and this was definitely our best!
from Mrs Sullivan in Lincolnshire staying at Casuarina Resort and Spa
I would like to thank you for a lovely holiday we had to Mauritius departing the 21 June we had a 2 day stay in Dubai where all the transfers were fantastic and very efficient. 10 days at the brilliant Silver Beach and another 2 day stay in Dubai at the Rydges Plaza on the way back. We all felt it was the only way to do a long haul and we will do that journey via Dubai again anytime.
from Mrs Blake in Rochdale, Lancashire staying at Silver Beach
We flew with Emirates which is always good, and arrived in Mauritius for a good welcome and transfer. Arrival at the Bougainville was very welcoming with a drink and room key quickly provided. It was 11.30 and we were told our package started at 12 noon so a part unpack and then a very welcome drink and sit on our balcony. For the price and its star rating the hotel was superb and we enjoyed every minute of it.
We were in room 211 which overlooked the pool and clean, comfortable and being half way up the site was handy for the restaurant or the bar in reception, having said that you were never far from anything anyway as it was such a friendly compact hotel. In the restaurant 2 staff stood out - Daveena and Delila, and in the bar a superb guy called Monty.
If you are in contact with the hotel please tell them of these 3 people, they were wonderful. We arrived in Dubai to be met by a superb gentleman, sorry I forgot his name, but how he got airside is a mystery. He led us into business/first class queue for immigration and then was waiting with a trolley at the other side and then, once our luggage was picked up, straight to our limousine. We landed at 5.15am and at 6.30 we were in reception at the Savoy suites, this was service indeed. A short wait and we were in our room.
My wife and I have travelled extensively over the years and the suite at the Savoy was really impressive. The breakfast was really good and the evening dinner menu was excellent and we thought terrific value for the hotel and Dubai. We did one trip which was very, very good value from Gulf Ventures. It was the Dubai city tour in our own limousine and was wonderful. We had 15 minutes at the new Atlantis which was almost worth the price on its own.
As you can see we had a wonderful holiday for our 45th anniversary and will book with you again.
I promised to let you know whether the Ambre on Mauritius was good or bad. Well if I were you I would change my hotel! Only kidding!!!
It was everything you could wish for and more. Food good if a bit repetitive but the staff were fantastic, always smiling and helpful. The beach is glorious and you will have to drag yourself away. If you do only one trip make it the island hopping, a really great day out.
We just managed to get away the day before the volcano blew and I did wish to be stranded there for some time. Very high factor sun cream required which is expensive in Mauritius so take it with you.
Wonderful holiday, shame it is over!
from Iain Findlay in staying at Ambre Resort and Spa
We enjoyed our holiday at the Pearle Beach Resort in Mauritius with Mercury Direct very much. We could not fault the hotel at all the staff were very good and would do anything to make our holiday very welcoming the food was great and everything was very clean.
We will reccomend Mercury Direct to our friends and will certainly be booking with you again.
from Mr and Mrs Baldry in North Yorkshire staying at Pearle Beach Resort and Spa
We spent 3 weeks AI at Casuarina Resort and Spa in Mauritius. Our first time travelling with Mercury and first time AI. We had such a wonderful holiday. Hotel very good for only a 3 star and staff; well I can not give them enough praise. The beach to the front of hotel has just had a make over, looks good. Both pools (which are fresh water) are very clean and the grounds are well kept. All meals taken in the main restaurant had a good variety. Crossing the road to beach was not a problem to us but children need to be supervised.
We would have no hesitation traveling with Mercury in the future.
from Mr & Mrs Dodsworth in Essex staying at Casuarina Resort and Spa
I feel in an age were everyone complains, I must write and praise your staff. From arriving at Manchester airport the holiday was fantastic, the flight to Dubai the taxi to the hotel. The hotel Marco Polo and the staff there were brilliant, they could not do enough for you. The taxi back to the airport and the flight to Mauritius to be picked up by taxi again and taken to the Hotel Pearle Beach were brilliant again. The reception at Pearle Beach and the room we had was excellent, we had found paradise. The staff at Pearle Beach were fabulous. The waiters and waitresses the bar staff were all fantastic who did everything in there power to make sure we had a good time. The flights home were again excdellent and we have been left with so many wonderful memories.
Again I must thank you and your wonderful staff, and i will be booking another holiday with you next year. P.S I have recommened you to all my friends.
from Ms J Molyneux in Manchester staying at Pearle Beach Resort and Spa
Just a short note to thank all concerned with our wonderful trip to Mauritius and Perth. Air Mauritius flights were very comfortbale in economy class. The Casuarina Resort was paradise, beautiful gardens, attentive staff and 2 refreshing pools with superb gardens and views. Access to local bus service enabled us to see the local life - wonderful. The Blue lagoon was magical too. In Perth the Sorrento Beach was very comfortable and nicely situtated. We did not hire a car - so we were dependant on local buses. However a ticket price of approx $9 per person per day gave us trips to scarborough beach, The kings park was beautiful. weren't we lucky. Thank you so much Mercury.
from Mr and Mrs J Melbourne in Derbyshire staying at Casuarina Resort and Spa
Just back from our third visit to Le Palmiste in Trou Aux Biches in Mauritius in 18months. It is better than ever; the service of your reps in resort and at the airport were second to non. The staff at the hotel are wonderful and the food is now better than ever. We truly have found our perfect holiday with the best Travel company we have ever used. Thanks Le Palmiste and thanks Mercury Direct, see you again soon.
from Roy and Ann Heesom in Cheshire staying at Le Palmiste Resort and Spa
I Just wanted to say that we had a great holiday to Mauritius at the Pearle Beach Hotel in February through Mercury Direct. The booking process was very smooth and the holiday was as good as we hoped it to be. We have used Mercury Direct on three occassions now and have been very satisfied with the service and the holidays.
from Miss C Wilson in staying at Pearle Beach Resort and Spa
Just back after 10 days at the Silver Beach hotel in Mauritius and 3 days at the Metropolitan palace Hotel in Dubai. Both hotels were wonderful the whole holiday an experience to remember. All the transfers went smoothly and we would like to congratulate your company on the superb arrangements.
from Steven and Elaine Davies in staying at Silver Beach
In July my family and I had a fantastic holiday at the Pearle Beach, Wolmar, Mauritius. The hotel bar staff and waiters could not have been nicer. Your rep, Rama, was very helpful and not at all pushy. The chauffeur who took us on our excursions gave us lots of local information. The weather, too, couldn't have been better all adding up to the perfect holiday. Thank you so much!
from Mrs V. Leitch in staying at Pearle Beach Resort and Spa
we visited this hotel 2 years ago. It is much improved abd we had a restful and delightfil holiday. excellent friendly staff
from Ellford in staying at Jalsa Beach Hotel and Spa
Thank you for another excellent holiday
from Michael Grange in staying at Jalsa Beach Hotel and Spa
Emirates Airline- superb
Local reps - cathay tours, local guide also excellent.
from ashworth in staying at Pearle Beach Resort and Spa
I have travelled with your company since we visited Australia in 2001. We have used yourselves now to visit 6 countries and am glad to say the arrangements and organisation has been exemplary and throughout the last 10 years or so has maintained a level of the highest standard.
Our recent visit to the Casuarina Resort and Spa in Mauritius was magnificent. The rooms were more than adequate, the lush grounds beautiful.
The service was superb from all the staff, young and experienced in the bar and restaurants, the cleaning was excellent, the reception staff were also extremely professional and we felt this hotel was the best we have ever visited having been to other hotels considered to be more stars.
from Mr K Price in Hertfordshire staying at Casuarina Resort and Spa
have just had the pleasure of speaking with your travel operative Molly Durling whilst booking a holiday to Maritius to celebrate my 50th Birthday and our wedding anniversary.
As a nation I think we are all too quick to complain when we get bad service but never make an effort to acknowledge excellent service.
The purpose of this email is to rectify this.
Having spent almost 30 mins this morning getting a quote for this once in a lifetime holiday with your representative Molly i then rang to confirm my booking this afternoon.
Molly was initially unavailable but rang me back almost immediately.
We then spent 49 minutes fine tuning the holiday and getting the best deal possible for me the customer.
Throughout the call Molly was professional, polite, patient and curteous.
There is no doubt that she secured the deal for your company.
This is the first time i have used Mercury direct and thanks to Mollys efforts I can assure you it wont be the last.
She is undoubtabley a credit to your company and i would appreciate you passing on my personal thanks to her for all her hard work.
from Mr Hallas in staying at Casuarina Resort and Spa
We had a fabulous holiday to Mauritius on the 6th of November for two weeks staying at the Jalsa Beach resort and spa. I will be using Mercury Direct to go back there again in the near future.
from Derek Hodgkiss in staying at Jalsa Beach Hotel and Spa
Dear Sir / Madam
I wanted to write to thank your company for exceptional service whilst I was away on holiday with you in Mauritius ( 8th September - 1st October )
Specifically, my wife and I had booked a three week holiday with you, taking two weeks all inclusive and third week free on room only. Our hope was that we would be able to explore local bars and restaurants during the third and final week.
It quickly became apparent that this would be difficult due to the lack of such facilities in the area and the fact that the whole resort was very quiet indeed. My Sister, on behalf, contacted you to try and arrange an all-inclusive for our third and final week.
It would have been easy for you to refuse this, especially as our holiday had started, but my sister tells me that the customer service given and flexibility shown ( by Victoria & Jodie ) was excellent. As a result, you kindly issued a new contract to the hotel and we were away and we, and I am sure many others, will be using Mercury again.
Finally the Casuarina was an excellent hotel and destination, well worthy of its rating and exceptional value for money
Mr B K Fitzearl
from Mr B Fitzearl in staying at Casuarina Resort and Spa
The hotel staff were lovely and friendly and nothing was too much trouble for them. The hotel, pools and grounds were kept spotlessly clean. The hotel is situated very close to the beach, bus stops, a few shops and supermarket. All in all a great hotel.
from Patricia Raue in staying at Le Palmiste Resort and Spa
At the time of booking it was great to speak to your staff who had actual experience of Mauritius and advised us well to stay on the west coast at this time of year to avoid the windier weather on the east coast. Really helpful advise and we had beautiful weather in a Mauritian winter! We had a wonderful holiday at the Pearle Beach Resort and Spa. The location on the beach, beautiful pool and excellent, spacious room with its magnificent view over the Indian Ocean made this hotel the perfect choice. The most perfect holiday.
from Clare McEwan in staying at Pearle Beach Resort and Spa
Excellent service, all very clear instructions and on who and where to meet reps when travelling and information was spot on times and reps where they should be. Never felt stranded or alone the rep always made you feel at ease throughout the 14 days. Excellent service, Mercury Holidays I will recommend.
from Phil Dettmer in staying at Jalsa Beach Hotel and Spa
Dear Mercury Holidays, Firstly I would like to say what a wonderful holiday my friend and I had in Mauritius with a stopover in Dubai. Everything was perfect from the efficient travel with Emirates to the quality of food and service in both the Marco Polo hotel in Dubai and the Pearle Beach Resort & Spa in Mauritius. Secondly I would like to say that I hope this letter will prove to be a useful vehicle in support of Mercury Holidays.
from Alan Corbett in staying at Pearle Beach Resort and Spa