Applies to all Holidays except Escorted Tours & River Cruises*Applies to all package holidays
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I went to Sri Lanka with you in May and had a lovely holiday.
from Vincent Tracey in Cheshire staying at Club Palm Bay
We have just come back from Sri Lanka & Dubai and would like to thank your company for a fantastic holiday. We will use your company for any future holidays, Thank You.
from Mr Allmett in Cornwall staying at Royal Palms Beach Hotel
My partner and I just returned from a fabulous 2 weeks in the Ramada Resort Kalutara Sri Lanka. We'd absolutely love to go again and enjoyed traveling with Mercury.
from Shellie in London staying at Turyaa Kalutara
Dear Staff at Mercury Direct,
Thank you so much for our wonderful holiday in Sri Lanka (8th-26th Sept). The organisation of the optional tour (we did the 8 days) was great as was the choice of hotels. The 10 days at The Royal Palms Beach Hotel was excellent. We can't tell you how much it all enhanced our Golden wedding celebrations. We have booked 5 weeks in Malta in January with Mercury Direct and know we are going to enjoy that holiday too. Once again our very many thanks and best wishes.
from Peter & Audrey Kershaw in Harrogate staying at Royal Palms Beach Hotel
My family have just returned from a 3 week holiday in Sri Lanka. The second that we have booked with you in the past 2 years.
I write this letter in the hope that your Mercury Rep (Tissa) in Sri Lanka receives the recognition and thanks for the excellent service we have received from him last year at The Palms Beruwela and this year at The Royal Palms Kalutara. Particularly this year as i was forced to return home early due to a family illness. Having rung him late at night to sort out arrangements to the airport, he was back in contact within 15 minutes having arranged pick up and transfers.
I know my husband thanked him in person on my behalf because the family stayed on to complete their holiday, but i hope Mercury Direct can find some way of recognising the excellent service he provides for your guests at the resorts. and to inform him that we have written in to you.
from Mr & Mrs Macdonald in Worcester staying at Royal Palms Beach Hotel
Dear Sir / Madam, I have just come back from a fantastic holiday with Mercury at the Tangerine Hotel, Kalutara. My flight was with Qatar Airways. I have travelled with other airlines but Qatar is the best. As you know I am disabled and needed airport assistance; Qatar made everything so easy for me ! . As to the hotel it was one of the best I have ever stayed in the staff, food and rooms was top class! the ambeance of the Hotel was first class + I was given every assistance by the staff at all times including cooking meals for my special diet ! The room boys kept the rooms spotless with fresh bed linen every day and towels twice a day. I stayed from 1/06/08 to 22/06/08 , I would recommend this Hotel and Mercury to my friends !. I am going to Malta with you over xmas and new year and I am looking forward to yet another fantastic holiday.
from Dave Evans in staying at Tangerine Beach
Dear Sir/Madam We are writing this letter from the Rydges Hotel to say how pleased we have been about the arrangements for our holiday.
The Emerald Bay Hotel proved to be very friendly, homely and comfortable. The food was excellent, staff efficient and really warm and welcoming. It turned out to be an excellent choice. The Rydges has been a touch of extra luxury at the end of our holiday.
We find Mercury really accommodating as regards the flexibility of doing your own thing for part of the holiday, which really suits us well. No other company we have approached have been willing to do this. From the first our booking was dealt with efficiently and reliably -
Gonia your representative who made the arrangements for us, was excellent - really helpful and efficient. Thank you for enabling us to have a really enjoyable and worry free holiday. We will have no hesitation in recommending you and using Mercury again.
from Mr and Mrs Trembeth in Devon staying at Pandanus Beach Resort and Spa
Dear Mercury Direct,
Just a quick mail to let you know how much we enjoyed our holiday in Sri Lanka, which we booked with you at very short notice following the cancellation of our planned holiday to Kenya.
All to often we are all quick to complain, but neglect to praise when we are satisfied, we therefore compose this e-mail with much pleasure. Please ensure that all staff involved in dealing with the above booking receive our thanks for the prompt, efficient and polite service we received when dealing with our telephone enquiry regarding the flights, Sri Lanka, transfer and the hotel we were planning to stay at, we were impressed with their knowledge.
Following the booking of our holiday on the Internet, everything proceeded as smooth as clockwork. At both Colombo and Heathrow airports, we collected our e-tickets (a new experience to us) with the minimum of fuss, and were looked after very well in Sri Lankan Airways on the long flights. On arrivals at 0500hrs into Colombo Airport we were met by the cheerful Mercury Direct representative and escorted to our modern air-conditioned minibus for transfer to The Palms Hotel in Beruwala by a careful considerate driver.
We were absolutely delighted with all aspects of the hotel, accommodation, food, cleanliness, but most of all by the fantastic management and staff. Nothing was ever to much trouble and their determination to ensure we enjoyed our stay was highly commendable. We would have no hesitation in recommending this hotel.
Your resort representative was knowledgeable and efficient, a credit to your company. The transfer back to Colombo Airport and flight home were once again impressive. Once again, please accept our sincere thanks for saving our winter break and for providing such a quality service at superb value for money. We do hope to travel with you again.
With kind regards
from Mr Denham & Mrs Myers in Kent staying at The Palms
Dear Mercury Direct,
I am writing to thank Mercury Direct for the lovely holiday we had in Sri Lanka. My Husband and I stayed at the Ramada Resort in Kalutara, The Ramada resort was wonderful. You woke up each morning to well kept gardens palm trees and the Indian Ocean. All the Staff were extremely pleasant and helpful and couldn't do enough for you to make our stay welcoming. We were there for 25 days and honestly couldn't find any fault during our stay.
The room was spotlessly clean and I would say one of the nicest we have stayed in, as we have travelled all over the world in many hotels. Each evening clean beach towels were brought to our room for the next day, and in the morning the man would get us a sun bed place our towels on it, nothing was too much trouble for him, and when he wasn't too busy he would stop and talk to you about England.
We do hope you keep this holiday in your brochure, as we would thoroughly recommend the Ramada Resort.
from Mary Hanks in Nuneaton staying at Turyaa Kalutara
We have just returned (6th Feb) from a fortnight at the Royal Palms Beach Hotel in Kalutara, Sri Lanka. This letter is just to say we had a wonderful holiday the hotel was excellent and the staff couldn't do enough for you. I would certainly recommend this hotel and am looking forward to receiving next year's faraway holiday brochure.
from Mrs Beatty in Tyne and Wear staying at Royal Palms Beach Hotel
We know that customers can be quick to criticise when they feel that a holiday has not lived up to their expectations. Having recently returned from Sri Lanka and Oman after booking with you we feel compelled to write and tell you what a wonderful experience our whole holiday was. The representatives who met us at airports, the drivers and the hotel reps, could not have been more helpful, everyone was on time and went out of their way to make our holiday enjoyable.
In Sri Lanka we stayed at the Ramada which was a delightful and relaxing experience with excellent facilities and a wonderful staff. We spoke to many visitors who, like us, were new to Mercury Direct and all were having a most enjoyable time in a quality hotel with excellent facilities and very appetising food. When we moved on to Oman the Crowne Plaza hotel was again excellent with Andreas the Gulf Venture rep, going out of his way to arrange the visits we requested on our short stay.
The Rydges Plaza used for our overnight break in Dubai was also a top quality hotel. We will have no hesitation in recommending Mercury Direct to our friends and colleagues, and look forward to travelling with you in the future.
from John and Liz McCarthy in Shropshire staying at Royal Palms Beach Hotel
Just to let you know that we had a really lovely time on our recent visit to the Palms (Sri Lanka). The food was really good, even laying on a choice of set meals instead of a buffet when the hotel had few guests for lunch. The staff where really helpfull too. Sri Lanka is a great place with loads of exciting trips and wonderful people. A safari to Yala park was something different to the usual temples and elephant trips. We had a great flight with Emerates and on the outward flight we even flew on the new Airbus 380 ! Well done Mercury.
from Mrs J Milton in Watchet staying at The Palms
I write this letter in the hope that your Mercury Rep 'Tissa' in Sri Lanka recieves the recognition and thanks for the excellent service we have recieved from him last year at 'The Palms' last year and this year at 'The Royal Palms'.
I was forced to return home early due to a family illnes, having rung him late at night to sort out arrangements to the airport, he was back in contact within 15 minutes having arranged pick up and transfers.
I hope Mercury Direct can find some way of recognising the excellent service he provides for your guests at the resorts, and to inform him that I have written to you.
from Mrs MacDonald in Worcester staying at Royal Palms Beach Hotel
I would like to commend Tissa, your representative at the Ramada Resort. We had to return to the UK at short notice and Tissa dealt with our issue promptly, courteously, sympathetically and in a professional manner. He managed to arrange flights back to the UK that night. By making this arrangement we made it home in time, we are extremely grateful that we were able to return home. Please pass our utmost thanks and best wishes to Tissa, to whom we are very grateful.
Mr. and Mrs. Smith
from Mr Smith in Glasgow staying at Turyaa Kalutara
Having just returned from our holiday in Sri Lanka and Dubai, my friend and I feel we really have to write and congratulate you on your excellent service. It was the first time we had travelled with your firm and from the word go everything ran like clock work and we consider it excellent value for money. The flight with Emirates was one of the best.
We were greeted warmly by your agent in Sri Lanka and although we only had this driver for two days a replacement driver was with us by 9am the next morning and was both a good driver and very well informed on all the history and culture of his island.
All of the Hotels we stayed in were good and the staff friendly and always smiling.
Our two nights in Dubai were very much enjoyed and the tour we decided to take was very informative and we made the most of our time there.
Having now experienced the efficiency of Mercury Direct and your agents we would have no worries about travelling with you again in the future and we shall certainly recommend you to our friends.
from Mrs Keen and Mrs Knight in Cheltenham staying at Heritance Ahungalla
We have recently returned from our first holiday with you and thought we had to let you know how very satisfied and happy we were with your company. We arrived back on Good Friday from Dubai which was a three night extra after a fortnight in Sri Lanka and every step of the 19 day holiday went very well. The arrangements from the first day at Heathrow to the last day back at Heathrow went perfectly. The tour companies you use in Sri Lanka and Dubai were first class. We will certainly be using mercury Direct again and will also reccommend you to our friends.
Thank you once again for such a lovely holiday.
from Mr and Mrs R Kettle in Dorset staying at Tangerine Beach
We were inpressed by the Blue Waters Hotel, it's architecture, quality, the staff and variety of the cuisine also how well the building and gardens were maintained.
You offer good value. We'll be back for more whether in Sri Lanka or elsewhere!
from Mr Connel in Essex staying at Blue Water Hotel
I would just like on behalf of my wife and myself, thank you very much for a wonderful holiday you organised for us in Sri Lanka recently. The Culture tour was magnificent and the young guide we had was polite, humerous, extremely knowledgeable about his countries history, religion and its wildlife and as become a friend of ours for a very long to come. This was our 1st holiday with your company but will certainly not be the last.
from Mr & Mrs L Brooks in Nottinghamshire staying at Club Palm Bay
My wife and I have just returned from an excellent holiday to Sri Lanka. We stayed at The Palms Hotel Beruwala and had a enjoyable and relaxing stay at this superb hotel. Our transfers to and from the hotel were efficiently organised. Our check in and out of the hotel was also well-arranged and stress free. The staff went out of their way to make us feel welcome and fulfilled all our requests in a friendly and professional manner.
Thank you for providing us with an exceptional holiday and we are looking forward to returing to the Palms in November.
from Mr D Keen in Surrey staying at The Palms
I must thank you and all the staff who were involved for allowing me to have an enjoyable holiday, your service could not be faulted. The airline Qatar was very good and the in-flight service could not have been better. The transfer from the airport to the hotel was good. On the first evening I found that the staff at both the bar and the dining area were as helpful as possible. The food was excellent. As the days went past the cleanliness of the room and the hotel was kept up to a high standard.
It was agreat holiday and for the money value, I have had few holidays to equal it.
Once again I thank you and all for your help.
from Mr M Gilbert in Essex staying at Goldi Sands Hotel
I acknowledge with great relief and gratitude receipt of your cheque, refunding our holiday spoiled by the volcanic ash situation. It was a concern that we risked losing a considerable sum of money, especially at a time when insurance companies appear to be hovering their magnifying glasses over the small print in their policies. Thank you.
I would like to thank you, your company and the various people who managed our booking for the calm, efficent, honest and professional way you have dealt with us.
from Mr M Lewis in Northampton staying at Tangerine Beach
I just wanted to let you know I enjoy booking my holidays through your company. It is also great that some of your holidays come without a single supplement as this can sometimes make all the difference as to whether one can afford a break.
I must also compliment your administration staff who I have always found pleasant in manner and most helpful. Their service is excellent and prompt. My most recent contact was via John whose praise I have extolled to my friends and colleagues, as he helped to tailor a holiday specifically for my needs and which I am so looking forward to. I am hoping there will be many more, too!
from Mrs J Salkeld in Hampshire staying at Royal Palms Beach Hotel
My Husband and I would just to say a few words in appreciation of a holiday that we booked through Mercury Direct. We would like to thank Victoria for the excellent service she provided for us with our booking, everyhting was taken into account for us with our disabilities and also we would like to thank everyone else who was involved with the organization of our wonderful holiday in Dubai and Sri Lanka.
The service that we had at the airports both in our country and abroad was excellent and the transfers were also excellent and the couriers very polite, everything flowed like a Dream. We enjoyed our stay at the Marco Polo hotel in Dubai and the Tangerine Beach hotel in Sri Lanka. In fact, there was nothing that we could find fault with and we would recommened Mercury Direct to anyone and we would not be afraid of booking another holiday with you.
from Mrs and Mr P Ninnis in Stoke-On-Trent staying at Tangerine Beach
My wife and I have just returned from two weeks in Sri Lanka at the Royal plams Beach Hotel. I would like to inform you that we have NEVER HAD SUCH A GOOD HOLIDAY. EVERYTHING WAS ABSOLUTELY SUPERB,, Flights, hotel , rep, weather, Sri Lankan people. Thank you for that, we look forward to travelling with Mercury again.
from Mr and Mrs R Price in Nottinghamshire staying at Royal Palms Beach Hotel
Just had a Holiday to Sri Lanka. I cannot praise you more. Pricewise and effiency. The Palm Village was basic but very good.The Gardens superb the staff very attentative. Will check return flights more carefully when I book a holiday again. As I will. Especially the no Single Supplements(great value). You will surely soon be rated the best Travel Company ever!
I am just e-mailing you to let you know that my wife and I had a fanstastic holiday at the Royal Palms Hotel in Kalutara.
I did express concern at the time re the transfer an in fact it was hard work after the 7 hour flight to Dubai and the 4 hour flight to Colombo. The transfer took three hours! but it was worth it as the hotel was even better that we expected. The whole holiday, which was a surprise for my wife as it was her 60th birthday, was excellent.
even the flight on the Airbus 380 was brilliant(I was like a little boy in a sweet shop when I boarded the airbus...even being invited to go into the cockpit once we landed in Dubai.
So once again thank you for your help in sorting the holiday.
Rest assured that we will concider Mercury again(this was our 7th holiday with you).
from Mr Reep in staying at Royal Palms Beach Hotel
We recently stayed at the Induruwa Beach Hotel whilst in Sri Lanka to catch the Test Match. There were eight members of our party and we found the location and staff to be delightful. The games organisor, Cicci, even arranged for some England v Sri Lanka cricket matches, which we played on the most beautiful beach, and which was superb fun. thank you all, especially Cicci for making our stay such a memorable one.
In May we went on holiday to Sri Lanka with Mercury Direct. The company were efficient and helpful at all times. The prices proved to be very competitive and the AI holiday at the Royal Palms Hotel was excellent. We will be returning with Mercury Direct who we thoroughly recommend.
from David Edwards in staying at Royal Palms Beach Hotel
"We toured for the first 4 days. Cannot praise highly enough the tour guide we had. He took time to show us and explain everything that we saw even down to getting a bird spotting book as we enjoy bird spotting!"
from Mr & Mrs Thomson in Glasgow staying at Club Palm Bay
The holiday was a wonderful experience from start to finish and your arrangements were spot on. The holiday rep - Ernest was very helpful, kind and courteous. He explained in depth the various Tours and what entailed and we picked out three.
Those tours were exactly as he said and the two guides, Eddy and Sudu were polite, helpful and spoke excellent English. They also were able to show us parts and places of Sri Lanka that the ordinary tourist would not see. They made the tours that much more special.
The cars used were always clean and tidy and they drove safely. In short it was the holiday of a lifetime.
Thank you very much for all you did
from John Coopey in staying at Club Palm Bay
Hi. I have just returned from an amazing holiday in Sri Lanka booked through you. Thank you so much for everything. I have started looking at my next holiday and have been browsing through the brochure you have sent me.
from Elizabeth Plascott in staying at Royal Palms Beach Hotel
What a fantastic resort the Amethyst is! Situated right on a most beautiful white sandy beach with safe bathing. Fabulous pool. Amazing wildlife...birds, water monitors and a few crocodiles to watch from a distance! Rooms and en suite bathrooms were more than adequate and kept immaculately clean. Staff were lovely, always smiling and so eager to please. Best breakfasts we have ever encountered. Just the most perfect place to go to completely relax and do just about nothing! This has to have been our best ever holiday with Mercury! Thank you! You can be sure that we will be booking another holiday with you very, very soon!
from Maggie Carpenter in staying at Amethyst Resort