Hiltons Commitment to You During COVID-19 ” Weve updated our reservation and cancellation policies, extended Hilton Honors Points and status and may be requiring face coverings, temperature checks, health declarations and use of mobile contact tracing at our hotels around the world. Please visit our dedicated COVID-19 page for the latest and before traveling.Hilton Dubai Jumeirah is located in the heart of the Dubai Marina, offering close proximity to tax-free economic zones and international business and media hubs.
Relax in one of our 390 rooms and suites offering WiFi (fees apply), large working desk and a LCD TV. Upgrade to an Executive room and enjoy Executive Lounge access with complimentary breakfast and refreshments.
An array of restaurants and bars offer exceptional menus and nightly live entertainment. Taste Latin American cuisine at Pachanga, dine alfresco at Wavebreaker, overlooking the Arabian Gulf, or savor award-winning Italian cuisine at Bice restaurant.
Work off the day's stress at our fully equipped fitness center, available 24 hours a day, or relax at the private beach. Stay in touch with the office in the business center and enjoy complimentary WiFi in all public areas.
With a grand ballroom for up to 300 guests, beautiful landscaped gardens and seven meeting rooms equipped with the latest audio visual technology, this Jumeirah hotel is the perfect setting for any business meeting, conference or social event.
Prices in the calendar are based on the cheapest room(s) available and your search criteria
I stayed for one week for a business trip. Super fast check in and out. Clean comfortable bedroom and bathroom...
Satisfactory breakfast with perfect service. The gym, pool and beach were very successful. Hotel is perfectly located, in the heart of Jumeirah.
As a loyal HH Gold member, I go out of my way to always use the Hilton chain and Hilton JBR is (was) one of my favourite places to stay. This is my 12th stay at the hotel over the past years, my penultimate visit being in October 2019.
All looked the same when we arrived, to the right side of the Reception there was a small area where HH guests used to be invited to check in. We stood in that area until we were told that this service doesn’t exist now and we should check-in at the main area. OK, no big deal...
But we were a little surprised at this. It was another one of those special touches that made you feel like a valued guest upon arrival.
We were then taken aback to also be told that a 2,000 AED deposit needed to be put onto our credit card as a “deposit”. As the room had been fully pre-paid some days before our arrival, we didn’t understand why. The Receptionist was somewhat embarrassed and told us it was needed for when we had drinks/meals in the hotel bars or restaurants. The costs could then be booked directly to our room.
Sorry, this isn’t how we prefer to do things. We pay directly as and when we dine or drink in the hotel. Always have done in the past and never a problem. But we were told it was a new hotel policy and a mandatory requirement for our stay. Really?! In case your 5 star guests disappear in the night without paying their bar bills?! Not at all happy having to do this and instead, we paid the deposit but continued to pay directly with our credit card without any problem at all. Again, if this is a “mandatory” part of my stay, you should have informed me in advance.
The King Alcove room we were in (absolutely stunning sea view) was beautiful but again, the service that we had come to expect from Hilton JBR was very hit and miss. The room is for 2 adults and yet, we were never given more than 3 glasses (2 wine and 1 water glass or 2 water glasses and 1 wine). Why?! Even when leaving a scribbled note on a scrap of paper for the room staff, it made no difference. And having to ask for milk for the coffee service. Bizarre! Sometimes it was provided, sometimes not.
The shower issue in the rooms has clearly still not been addressed. The shower heads are fixed units and if you are over 5’ 7”, then don’t expect to be able to stand underneath it. My husband is over 2 metres and has to shower, standing to the side of the unit. Why they were originally fitted like this, who knows!
A business room but not even a tiny notepad or plastic pen. So when using the desk area, be prepared to use your own pen & paper. No mini-bar – just a small sign saying that if we wanted the bar to be stocked, we should call Housekeeping.
Breakfast at 07:45 on our first morning was an absolute eye-opener and sadly, gave us a sign of what was to follow during the week.
At our request, we were seated outside. All very nice and after a long flight, most pleasant to be sitting in the warmth and enjoying a coffee. Until. The music blasting from the speakers at the H2O bar by the dining area had us (and others) jumping out of our seats. Pounding music, literally our chairs and tables were vibrating.
What on earth are you thinking of?! Not even 8am and your guests are subjected to Shakira, J-Lo etc. All we could imagine was that in some ridiculous manner, you were trying to drown out the sounds coming from the building site next door. Regardless of our age, this is breakfast time for goodness sake. Eventually after some complaints, the music was turned down but again, show some 5 star class and provide a peaceful and calming environment.
Breakfast service itself also was a strange experience. I had fully expected that we would be requested to wear disposable gloves whilst at the buffet. But no, masks only. Which somehow makes no sense. We wear masks to protect each other but then you have several hundred people all handling the same serving utensils, drinks dispensers etc.?
The first days of our stay coincided with some European school holidays and there were quite some families at the hotel. Clearly, some guests have “expectations” and seem to think that their bad behaviour is excusable and bad luck for the rest of us if we don’t like it. We watched, agog, as parents with younger children marched out of the breakfast area to the outside seating area, carrying plates piled high with bread rolls, cheeses and hams (I’m talking about 10 – 15 rolls) along with yoghurts and whole fresh fruit (apples, oranges etc.) and then proceeded to blatantly make up sandwiches in front of us for a picnic. Wrapped the sandwiches in the linen napkins and then along with the cutlery, loaded everything into their beach bags. Voila! Free lunch on the beach for later in the day!
Some of the waiting staff were clearly aware of this but preferred to turn a blind eye rather than have any confrontation with the guests or inform their manager.
The problem I clearly see is that you have somehow lost your way (because of new management?) – the hotel is a mixture of what was once, a very upmarket and classy 5 star establishment but which has been allowed to slide, now partly a Kids Club and, now partly a hot-spot for those wanting a rowdy package holiday. Looking much more run down and unkempt since our last visit.
We don’t understand the constant unwillingness from the Hilton chain to not invest in updating and modernising the building. There is only so long that you can ride on the back of being located in a prime spot on Jumeirah Beach. And continuing to charge top dollar when there are so many other hotels nearby that have bypassed you in all aspects. You have the Sofitel on one side, the Rixos on the other, snapping at your heels. How can you be so complacent?
I appreciate that all of the above points may seem overly picky to some. But we paid 400 GBP per night for our stay and I believe we are entitled to receive the same level of 5 star service that we had come to expect and enjoy in previous years. And when you add up all of these small things collectively, this falls way short of a 5 star hotel anywhere but particularly in Dubai.
Unfortunately blaming Covid for bad service and lack of attention is becoming all too common. If you lower your service & standards, then lower your prices accordingly.
The overall staff service throughout the property is also very hit and miss. A mixture of the “old school” team who are totally on top of their game, anticipate what you need before you even know yourself and provide a top-class service. On the other side, many younger staff who appear to be just going through the motions and not particularly enjoying their job. However, as usual, all of them were extremely friendly and polite.
You only have to look at the photos to see how tatty, dirty and rundown certain areas of the hotel have become. The Wavebreaker bar, charging 5 star prices but thinking it’s OK to have their guests sitting under a sun umbrella that is only fit for the bin.
The presence of many Russian visitors also provided the ongoing issue of the sun-lounger reservations. Gathering the beach towels each day and not returning them in the evening so they could lay them out in front of the pool at prime spots and also on the beach, so they could spend the day coming back and forth as they wished. I know that your team state reservations cannot be made but unless they see this bad behaviour themselves or somebody informs them, it goes on unchallenged and certain nationalities do believe that they are entitled. Add to the mix, the guests from The Walk property opposite also being able to use the facilities, you find yourself coming to the outside area at 11am and unable to find any free loungers. Our room afforded us a view of the outside area and we laughed each morning as we watched, at 7am, guests rushing to the loungers and laying out their towels before leaving for breakfast. Ridiculous and again, they should have just been removed. I do understand that this is a problem at many of the hotels and not just at the Hilton but again, you need to get a robust plan in place to address this.
Mr Simon Bender, I appreciate that you cannot address each review individually. However I see a pattern of responses from you asking those who left poor reviews to “give the hotel a second chance”.
Based on my review above, before I would even consider returning to the Hilton JBR on my next trip in March 2022, I would need to understand from you what I can expect will have changed? I presume you would not glibly be asking loyal customers to make another expensive return visit when there would be no intention to ensure the standards and service are returned back to what they once were?
And this pains me to say it, this was likely my last stay at the JB property. We visited both the Rixos and Royal Meridien during our trip and both of them put the Hilton to shame.
Friendly and caring staff which made my stay very pleasant and comfortable. The room was specious and tastefully decorated. I especially enjoyed the amazing view from my balcony which was facing Ain Dubai...
The bathroom could benefit from a shower upgrade as it's starting to show signs of age. It was the only letdown of my stay experience which was otherwise exceptional. I would like to personally thank Front Office Manager, Loes Van Puttenher, for her warm hospitality and attentive care of all my requests.
Hotel was at the best location in front of beach . Everyone enjoyed and it was really comfortable for us to stay . Cleanliness and comfort was at it best...
One of the best and calm for relaxation stay it was , love the ambiance.
Location of hotel was amazing, right in the beach and The Walk with many restaurants around it. We had access to executive lounge serving breakfast, tea time and happy hour. Good choice of food...
Private beach and pool was very clean. Our was cleaned everyday with extra towels and toiletries. Wifi wasn’t very stable.