Movenpick Resort Sharm el Sheikh

I am very disappointed with my stay at this hotel.

The room I was originally assigned had no balcony, which was a major inconvenience as I was on a diving holiday and had nowhere to dry my diving equipment. As a smoker, I also had no convenient place to smoke.

When I raised my concerns, the hotel offered me what they called an "upgrade." Unfortunately, it was anything but an upgrade. The room was located on the ground floor of an older, unrenovated building. It had a strong damp, musty smell, making it unpleasant to stay in. Calling this an upgrade was misleading.

Throughout my stay, I found the staff to be unfriendly and not customer-oriented. Rather than trying to understand my needs or provide a genuine solution, they seemed unwilling to help.

The hotel's facilities may be attractive, but customer service and guest satisfaction should be a priority. Based on my experience, I cannot recommend this hotel, especially if you expect attentive service or if you have specific accommodation requirements.

Wow!!! Movenpick you have not dissapointed i normally wait until i get home to write a review however this hotel is Amazing 😍the people,the room,the food the pool and the 4 beaches attached to the hotel theres not a thing i can fault the service is the best ive encountered on an all inclusive holiday it has a stables which ive yet to visit as theres so much to take in here the views from the room are beautiful overlooking naama bay(we stayed in a superior room with sea view )worth a little extra 😉 If i could take one gripe it would be that the horizon bar isnt all inclusive and quite pricey we ordered 3 drinks that cost £41 if it where less pricey we would visit more and purchase drinks but im afraid we wont be going back to that bar we wondered why it was empty😁 Please dont let that put you off the moods bar is open untill midnight and its all inclusive with a lovely terrace overlooking the bay we have eaten at the El Kababgy restaurant that you book at reception you are allowed 1 meal there per 7 night stay a lovely egyption meal consisting of bread and dips /salad starter mixed grill and fresh fruit beautuful setting We have yet to try the Rangoli indian Resturant which ive been told is the best in sharm ill get back to you on that one 😛 If your thinking of booking do it its a great hotel 20mins walk to naama bay shopping street with all the shops,bars resturants ❤️ Im continuing my holiday as i text i just had to let you know sooner rather than later Happy Holidays 🫠

★★★★★

I had the most wonderful experience at Lotus Spa during my trip. From the moment I arrived, everyone was incredibly kind, welcoming, professional, and attentive. The spa was beautifully clean, peaceful, and well cared for, which immediately made me feel comfortable and relaxed.

What stood out to me the most was the level of service and genuine hospitality. Every detail reflected care, professionalism, and excellent management. It is clear that Lotus Spa is run with pride, high standards, and a true commitment to making every guest feel valued.

It was also a great pleasure and honor to meet Mr. Mohammed, the owner. He went above and beyond to make sure my experience was exceptional, and his kindness and dedication truly left a lasting impression.

Lotus Spa was one of the highlights of my trip. I highly recommend it to anyone looking for a clean, relaxing, professional, and truly memorable spa experience. Thank you to Mr. Mohammed and the entire Lotus Spa team for such a beautiful experience.