Situated at the heart of Marrakesh, this magnificent city hotel is a beacon of beauty and style amidst its culturally rich surroundings. The hotel enjoys an enviable setting at the heart of the trendy, cosmopolitan district of L'Hivernage, allowing guests easy access of this enchanting city's captivating attractions. Set amidst luxuriant greenery, this magnificent hotel boasts a sophisticated architectural style, alluring guests into the opulence and decadence of the interior. The hotel enjoys a charming blend of contemporary style with traditional Moroccan influences in elements of the decor. The guest rooms are beautifully appointed and offer refined style and relaxing surroundings in which to lie and unwind at the end of the day. The hotel provides an array of excellent leisure options for guests' enjoyment.
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We absolutely LOVED Kenzi Rose Gardens, it was such a great trip. The hotel is gorgeous (10 minutes from airport) The Hotel and food were of an excellent standard. A special mention to Tima in the Animation Team who made us feel so incredibly welcome and taught the Aqua classes - Tima made our experience so enjoyable.
Thank you Kenzi Rose Gardens, our new favourite holiday destination - already planning our trip back!
A bit disappointed with this hotel. To start with positive, woman on the reception and older gentlemen are very nice and friendly, but other staff can smile more and be more approachable. Dinner people - the guy who checks the room numbers upon entry to dinner and one of the skinny waiters (I think his name starts with Z) are super friendly and nice, always attentive, all staff should be like that. Pool area is very nice and stylish.
The disappointing side was the SPA experience. I booked a couple's massage with my bf on the 27th of November at 7pm. The receptionist at the spa made me pay BEFORE the actual massage, not after, which was weird. He also just gave the card machine to me without saying please, or thank you, a bit rude. Then two young girls who did the massage were very unprofessional, we were in the same room with my bf and when one of them asked me if it's good (she was doing the massage) - I speak very good French, I said, yes it is good, maybe a bit harder the pressure, if possible, then immediately after that they started speaking Arabic between them with the other girl who was massing my bf), and they burst laughing, and continued to giggle while doing the massage. I mean this is beyond being unprofessional - they were discussing what I said in front of me, in Arabic and also laughing. This really made me upset.
Overall, the hotel is nice, but it is not 5 stars, solid 4. Food at times is also bland, both at dinner and breakfast, but mostly dinner. Wifi is not working well. Staff at the reception and spa need to be friendlier.
Well maintained. Our rooms have views of their three swimming pools. We did not use though. It has 3 gift shops. all fixed prices. Pretty products though
Rooms were clean and big. No complaints.
The place is not close to the medina. They tell you it's just a 30 min walk. It's more like 45-60 min walk. not very pleasant when the hot sun is on you. We took the horse and buggy back to the hotel because it was so hot. I would have liked to spend more time in the medina if our hotel was closer. oh well. Next time i will book a hotel closer to the shopping area.
Internet is sketchy at times. Sometimes it's sooo slow and other times it is fine. I got frustrated a few times. TV - just one English channel of old movies.
Would have been great if there was a shuttle service from the hotel to the medina. Many travellers would take advantage of this. something for the hotel to consider.
We stayed here as part of a tour.
The room was warm and the thermostat could not be adjusted.
When we came back from touring, our towels were taken, but new were not given & we wanted to clean up since we were riding camels. We asked the desk. We also were not given more toilet paper.
The staff were friendly and the bartender in the inside bar downstairs was very nice.
The macarons were a nice touch, but they were very dry.
Decent location.
Thank you for providing an early breakfast for our group. We have never had that before, usually we are sent with a box breakfast. Much appreciated!
Thank you Kenzi Rose gardens for a wonderful stay! My friend and I visited last week and had the most amazing time on a four day break to Marrakesh. The hotel is in a brilliant location, only ten minutes from the airport and only a 10 minute walk from the Minara shopping mall. All the staff were so helpful and friendly, the rooms are a great size and are super clean and the welcome gift of macaroons on arrival was such a nice touch.
There is a great selection of food for breakfast as well as dinner and one evening the chefs even made a fresh pizza on request!! How amazing! Thank you!
The animation team are so fabulous and we really enjoyed our aqua aerobics class in the heated pool. Thank you Tima and colleague for making it so much fun.
The spa was also a real bonus and prices very reasonable. I would highly recommend the Hammam spa and the body massage with Argan oil! It left my skin feeling so soft.
Thank you for a fantastic stay Kenzi Rose Gardens!! We can’t wait to return soon!