The Verandah Resort and Spa

As a hospitality professional of over a decade, I take reviews very seriously because I intimately understand how they impact resorts. Sadly, I highly do not recommend The Verandah. Despite the advertising as a "luxury" resort, the outdated facilities, the poor customer service, and the overall experience was mid-scale at best. From a value perspective, as our group paid an average of $650 per room night in the off season, it is not worth the cost.

Overall, the customer service was deeply disappointing. From the reception/front desk attendees to guest services, any time our group asked a question, it was received as if we were a "bother." I will note that Lassandra at the bar and most of the golf cart drivers, especially Garth, were kind and friendly.

On the positive side, I would like to highlight that the beach facilities are beautiful and the watersports were very enjoyable. It was the highlight of the resort.

Rooms: The rooms are very large/spacious, but incredibly outdated. The 6 rooms our group had booked had neither working TVs nor WiFi. While we were offered a discount on the resort fee to compensate us, the other individuals in my group were asked to sign a release noting they wouldn't write a review. I was never approached about signing a release and therefore did not sign one. As a hospitality professional of over a decade, leveraging a credit due to a failed amenity to ensure no accurate reviews were written is disgraceful. Lastly, I would note that given the incredibly low occupancy, I was shocked that they wouldn't move us. They claimed they had no other queen-queen rooms, but there were clearly plenty of king rooms available.

Activities: While the beach was fantastic, the towel service at both the beach and pools was very disappointing, as the towels were almost always empty. This was especially concerning given the low occupancy. The gym had ample machines (albeit very outdated) and I used it multiple times; it did have an odd odor inside. Our group did participate in the "Pink Panther" island tour, and that was a very fun half-day trip. Our driver and guide, Phoenix, was the best hospitality professional we encountered. Highly recommend that tour.

Safety: The resort felt very safe and was well-lit at night.

Walkability: The resort is walkable for very fit and able-bodied adults; however, it is VERY hilly, so most folks rely on the resort golf cart drivers for transportation. Those drivers were very friendly and hospitable with our group.

F&B: Note that each evening, half the restaurants were closed, which we were not told until we arrived. There was one a-la-carte restaurant and the buffet open each evening. If you are gluten intolerant or celiac, this resort CANNOT guarantee lack of cross-contamination. Neither gluten free toast at breakfast nor gluten free pizza at lunch was provided. Comically, we went to the pub one evening at 5 PM, which was the noted opening time. As of 5:15, there were still no employees. We had to call reception to get service. The "sails and tails" dinner was very good; expect service at an "island time" pace.

Traveling over from Jamaica, I was looking forward to a seamless mix of island comfort while documenting Carnival for Insane Carnival Band, great food, and total relaxation—and The Verandah Antigua delivered on every front. Spending seven days here was the exact getaway I needed. What Made the Stay Stand Out:

• The Vibe & Grounds: The property is expansive, lush, and perfectly laid out. Being right on the sheltered bay means the water is calm and crystal-clear—ideal for morning swims or just soaking in the views. The atmosphere strikes a great balance between peaceful tranquility and lively island energy.
• Accommodations: my suite was spacious, spotlessly clean, and exceptionally comfortable. Having a private veranda to enjoy the sea breeze in the early morning and late evening was easily one of the highlights of my stay.
• Hospitality: The staff here truly make the resort shine. From check-in to dinner service, every single team member was warm, attentive, and made us feel right at home with genuine Caribbean hospitality.
• Dining & Amenities: The food quality across the restaurants exceeded expectations with plenty of variety every day. Whether relaxing by the pool or taking advantage of the water there was always something to do without ever feeling rushed.

If you’re traveling from anywhere in the region or abroad and want a resort that delivers top-tier service, beautiful scenery, and effortless relaxation, The Verandah is a fantastic choice. I am leaving refreshed and would gladly return!

Our stay at The Verandah Resort was comfortable and enjoyable. Palm lined paths gave a refreshing, tropical atmosphere. The terraced villas provided a scenic view of the beach from mostly all angles. Cleanliness was good.....cleaned everyday - linen and towels changed regularly.
Loved the private verandah where you could sip your morning coffee or evening drinks while enjoying the balmy air.
We really enjoyed the night of the Caribbean music at the pool side bar. The DJ put together a good mix of nostalgic and contemporary songs and beats. In particular what resonated with us was the staff of the resort - everyone friendly and helpful. To name a few - Peter the Duty Manager, who went the extra mile in care and personalized attention, when I fell ill, to make sure I received immediate attention.
Theo a server in the restaurants, catches your eye with his smile, light step and impeccable uniform. Not to mention the "Most mentioned Name", badges he proudly wears. His friendly disposition and attentiveness make one feel taken care of. I would also like thank Hailey, who so kindly assisted me in procuring some fruit and bread, for my husband, (who had a tummy upset), the night of the Beach Party when all the restaurants were closed for the night. She summoned a buggy to take me back to my suite and dropped me off at the Bus stop. Such care and professional service does your resort proud.