- St Lucia Holidays
- Gros Islet
- Royalton Saint Lucia An Autograph Collection Resort
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Royalton Saint Lucia An Autograph Collection Resort
St Lucia, Caribbean
Gros Islet
Palm-lined beaches majestic mountains and breathtaking waterfalls await in the exotic Caribbean destination of Saint Lucia. Nestled in the lush landscapes of St Lucia the all inclusive Royalton Saint Lucia Resort and Spa invites guests to vacation in an upscale environment in style and comfort- Offering modern facilities friendly staff fascinating local culture and world class cuisine guests can look forward to the best of all inclusive resorts in Saint Lucia with Royaltons All In Luxury concept- Ideal for travelers of all ages this resort features three distinct sections including a family friendly area a Diamond Club section for a higher level of service with exclusive pool beach and dining areas and Hideaway an adults only oasis- Treat the whole family to a vacation where everyone will find something to keep them entertained-
Facilities
- Tennis
- Billiards*
- Volleyball*
- Beauty salon
- Spa treatments
- Massage
- Steam bath*
- Sauna
- TV lounge
- Entertainment programme for children*
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good6,457 reviews
Excellent
52%
Very Good
22%
Average
12%
Poor
6%
Terrible
8%
Location
Cleanliness
Service
Value
We will not be returning.
We stayed at the Diamond Club, we were served in plastic through out the resort except for the restaurants. There was only one available restaurant for breakfast and for lunch. All other restaurants were available only at dinner. There was only one option for white and red wine. My wife forgot her Oura ring in the ring, 45 minutes later we contacted the resort and we were told that it wasn’t found. My wife stated exactly where she placed the oura ring and it was said it must have went down the drain. The ring would not be able to go down the drain due to the size of it. The only best part of the resort was the kids club and the day and night entertainment. The amount of money we paid to stay at the resort we could have went elsewhere and been treated better than we were there. We will not be going back to Royalton.
Where’s my security deposit?
My family of 6 stayed at the resort from July 24th to August 31st of 2026. I decided to splurge a bit and chose to book 2 of the Presidential suites in building 7 at the diamond club. The rooms were spacious, and yes some of the areas of the rooms were worn out, but that didn’t bother us. All we cared about was the cleanliness of the rooms, and for the most part, we were satisfied with it (minus when cleaning person did not pick up a clump of hair from the second shower from the previous guests until I mentioned it to the butler mid stay).
Upon reading the other reviews, I can see why other guests mentioned how some staff members might be unresponsive when asked, or might be deemed as rude; to us we didn’t see it that way because they work hard and it’s tiring to be running around and trying to help everyone. Kudos to all the staff in the resort.
My issue is this, upon checking in I was told that I had to put a $200 deposit for each of the rooms for incidentals, totalling $400. This was never mentioned by my travel agent and was kind of blind sided by it. Since we didn’t have a choice, I complied. In all my years staying at all inclusive, as well as Royalton in Dominican Republic, I was never asked to place a deposit in a room I’ve already paid for. Regardless, deposit was placed. When we checked out, I honestly forgot to ask about the deposit because we were rushing, and initially I was told that when we checked out, it will automatically be returned to my credit card. Fast forward to today (August 20, 2026), I still have not received the $400 refund and have emailed and contacted the resort, but to no avail.
I emailed the sales executive and received an email where she had asked accounting and front desk to send a voided credit card copy of the security deposit, but no response. I’ve called front desk, and either no answer or the person said it will be released 10-15 days after check out. I don’t understand why it takes that long since the rooms are being occupied by other guests. Also, it’s been over the days mentioned and still no refund. It’s frustrating because there’s lack of transparency and communication regarding the refund.
So, guests beware!! Make sure you get a clear answer as to how and when the deposit will be returned before you leave the resort. And hopefully my post will make you aware of the hotel’s hidden fees, such as the deposit that wasn’t mentioned, and very odd considering the amount of money you’ve already paid.
Lastly, to the general manager that will respond to this post, do not give me the customer service’s email, but rather, contact me directly so I can resolve the issue of my refund. That’s how proper customer service works!! Let me know how you would like to contact me directly (either via email or phone).
Review by Gerald M Toronto, Canada
Royalton Diamond Club
Honestly, I don’t even know where to begin with my experience at the Royalton Saint Lucia. I stayed at the resort from August 6–11, 2026.
I will start with the positives: my room was nice, with the exception of some ants, and the view was beautiful. Unfortunately, that is about where the positives ended for me.
The service and food were extremely disappointing. Considering the amount of money guests pay to stay at this resort, I was shocked by the attitude of some of the staff. At times, it genuinely felt as though we were bothering them simply by asking for assistance. As a guest, especially at an all-inclusive resort at this price point, I expected a much higher level of hospitality.
The food was also very disappointing. For an all-inclusive resort with multiple dining options, I expected much better quality and consistency.
I also paid extra to upgrade to Diamond Club specifically for the butler service and additional amenities, and I completely regret the upgrade. While not every interaction was negative, most of my experiences with the butler service were disappointing. Responses were inconsistent, and some interactions came across as unnecessarily rude.
The day before checkout, I wasn’t feeling well and reached out to my butler simply trying to get clarification about what options were available to me. Her response and attitude were beyond rude. I finally addressed it and explained that I was a guest, that I had never been rude or disrespectful to her or anyone, and that I had always been appreciative and thankful. After that interaction, I did not hear from her or the night-shift butler for the remainder of the night.
What made it even worse was the following morning. On the day of my departure, no butler reached out to ask whether I needed assistance with my luggage, confirm my departure or flight time, or offer any assistance whatsoever. Considering I specifically paid for Diamond Club and butler service, that was incredibly disappointing and made the upgrade feel like a complete waste of money.
Overall, the beautiful view and nice room were not enough to make up for the poor service, disappointing food, and especially my Diamond Club experience. I spent a significant amount of money on this vacation and expected hospitality that reflected the level of resort I was paying for.
Unfortunately, I would not stay at the Royalton Saint Lucia again, and based on my experience, I cannot recommend this resort to others. I saw the negative reviews but against better judgment I decided to give Royalton Saint Lucia a chance. I regret it, Please listen to the reviews.
So far, I feel like we should have chosen another resort. Will likely never come back.
The check in experience was terrible. Our party had to wait more than 2.5 hours to check in to our suite. Check in is at 3:00pm, but that is not accurate. The website should change to reflect a 6pm check in time.
Not a good experience
Our stay at the Royalton from August 14–18 was extremely disappointing and, unfortunately, fell far below our expectations.
When we arrived, the room was not properly cleaned. There was dirty underwear left in the room, and there were pee stains on the pull-out couch. The swim-out pool also had vomit in it, which was absolutely unacceptable.
It took two full days for us to finally receive a mattress for the pull-out couch. The phone in our room also did not work, and despite repeatedly asking to speak with the hotel manager for several days, we were continuously told that she was unavailable. We eventually had to find the manager ourselves. Even after bringing the issue to their attention, the phone was never repaired.
The luggage situation was another major issue. My brother had someone else’s luggage placed in his room for hours, while his own luggage could not be located. As a result, he was late to a wedding because the hotel could not properly locate and deliver his belongings.
For the amount of money we spent and the expectations we had for this hotel, the level of service, cleanliness, communication, and problem-solving was extremely disappointing. What should have been an enjoyable stay turned into a stressful experience filled with issues that should never have occurred at a hotel of this caliber.
Unfortunately, based on our experience, I would not stay at this hotel again and would not recommend it to anyone. I hope management takes these concerns seriously because guests should not have to repeatedly chase staff down to get basic issues addressed.
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