Green Fig Resort and Spa

We have just returned from a 2 week stay in Green Fig Resort - and we had a perfect holiday. Yes there were a few steps from our room to the restaurant but to be honest we didnt find it too much of an issue. The walk into Soufriere is quite steep coming back but again just take your time and enjoy the view - you are on holiday after all! There is a free shuttle bus if you cant manage the walk but we never used it. Our room was lovely and the view was amazing, the restaurant was again lovely with stunning views and delicious food. We also renewed our vows at the resort and the staff went above and beyond making our day super special (especially as we decided to do it very last minute) Everything was decorated beautifully, they sorted everything for us, we had champagne and canapés and the chef sorted us a lovely Coconut cake. Even fresh flowers were given to us and when we went back to our room it was decorated with loads of balloons, petals, lights and flowers- was just beautiful. The staff are amazing and super friendly and especially want to mention Rocana, Hartley, Lee, Tasha and Misha who put up with us every day. We sorted most of our trips through reception and nothing was too much trouble and we were lucky enough to be there for Soufriere Carnival which we absolutely loved (even the very early start 😅) our personal experience of Green Fig was brilliant and we want to thank everyone working there for making our first visit to St Lucia one of the best holidays we've ever had. I cant really understand the latest review on here about rancid food etc and moaning about the steps - seemed a very unfair review to me and I had the seafood a few times and it was delicious - as for the steps- it clearly states that there are steps and the hotel is built on the edge of a rainforest on the side of a hill - in my opinion yhink it was a very unfair review.

DISASTROUS EXPERIENCE — I WOULD NOT RECOMMEND GREEN FIG RESORT

Our stay at Green Fig Resort was one of the worst hotel experiences I have ever had.

Dinner was appalling. We were served shellfish that smelled rancid as it came from the kitchen, yet the server actually encouraged us to try it. We became ill and ultimately sought hospital care. The $40 chicken dinner was so dry it was like chicken jerky served with rice — completely unacceptable for a property presenting itself as a resort.

The problems started before we even reached our room. There was no reasonable place to unload luggage, followed by roughly 100 steep, jagged and uneven stairs to our room. I booked a resort because I expected to enjoy the pool, bar, restaurant and property. Instead, the entire experience was stressful and unpleasant.

When I repeatedly asked through WhatsApp about their refund policy, I could not get a straight answer. After asking multiple times, I returned around 9:30 PM to discover my key no longer worked and my belongings had been packed up and left in the lobby. My passport was still locked in the room safe, and my medication was missing from my belongings. Thankfully, my CPAP machine was not damaged.

I was essentially displaced late at night in an area where transportation is extremely limited. Fortunately, a friend had an Airbnb nearby where I could stay. Otherwise, I genuinely do not know what I would have done.

This was not the relaxing resort experience I paid for. Between the food, safety concerns, treatment by staff, handling of my personal belongings and complete lack of customer care, this stay was an absolute disaster.

**I would never stay at Green Fig Resort again and strongly recommend that travelers carefully consider these issues before booking