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Pool

The staff are amazing! Dimitri looked after everyone and Costas the barman, along with the brothers are amazing! The whole team are so welcoming, the food was amazing, the pool is lovely! The kids loved the water slides! The hotel is right on a bus route to go to paralimni or Ayia Napa!
An amazing time had by us all! We look forward to coming back again!

Amazing place to stay, we will be back ❤️

Overall I am very satisfied with the holiday, same as my family. I did ready before that rooms are tiny but it’s enough for a family of 2 + 1. You only sleep there ;) but the beds could be softer. Staff is very friendly, always polite and smiley. They are doing the atmosphere so good! Demetri welcomes all the guests, is very open, friendly to talk and remembers them too which is nice. The man behind a pool bar (longer hair) is also very very polite and positive, gives great advised what to see. The two brothers in the restaurant are very friendly too. The whole crew in general was great and there was not a person to let the team review down!
Swimming pool is enough with the size and clean water, the sunbeds are very comfortable. The slides are fun too.
Checking the other comments that there is not much food I honestly disagree. The selection is just perfect, not too much but food is fresh and tasty and you always find something to choose from. Breakfasts are very tasty too. Vegetables and salads are really delicious! 
Location is great, in a walking distance to the beach but also some attractions. There is a bus stop right outside the hotel too but would recommend a car to see more and save some time too :)
The gym is more for athletes/ lifters as it’s quite old fashion but if you do weights would be enough.
We didn’t experience any activities/entertainment as there were non during our stay but did have a violinist one night and she was great, played very very well.
In general it’s a nice and friendly place to stay at.

Very pleasant stay

Don’t come here. The pool is green and has been closed since we got here. Everyone at the hotel has been complaining to the staff  and their travel providers. People are wanting to fly home. Book a different hotel. The shower is broken and the food is hit and miss.

Pool closed

Me and my partner have just returned home after staying here for 5 days. I wish we came home earlier really. I’m not sure where to begin, but the first word that comes to mind is… Awful! To put this hotel into perspective, representatives from Jet2 holidays had to come in and basically take over the running of the hotel to make it up to a suitable standard. 

Me and my partner arrived at the hotel at roughly 1:30am after being dropped off by the bus transfer. We were not even sure it was a hotel as there is no visible sign on the hotel. Check in was smooth and easy and the hotel reception area looked nice!

Now for the room, the room was more than big enough for us both however there is not a lot of storage space and we couldn’t put our suitcases under the bed or anything which took up a bit more room. The bathroom was ok however we had some issues with the shower. The shower head holder could not be moved as it was broken and taped up, you could only adjust the height of the shower head and not the angle. So effectively you couldn’t have a decent shower. This also came with the issue of the bathroom flooding every time we had a shower as the shower screen is not big enough. 

We only had one pillow each and no spares in the room, also not bottled water so I went and asked for two more pillows at reception and some bottled water. At reception, I was told that there were no more spare pillows in the entire hotel and that they had no water to give guests. I asked the receptionist what guests were supposed to drink then bearing in mind it was around 2am now, no local shops open etc… to the reply of “I don’t know, you’ll have to wait until the morning”. Not a good impression really and the tone was set for the rest of the holiday.

A few hours later at 7:30am, we were awoken by the delightful sound of extreme drilling ongoing somewhere within the hotel. It appeared to wake the whole hotel up with several people complaining. Extremely sleep deprived and dehydrated, we made our way down to breakfast to try and enjoy the day. At the start of the holiday, the food was so bad, it was tasteless, undercooked, cold and some things you wouldn’t feed to a dog. We had to eat out most of the time because the food was so poor which meant we spent more money than planned.

I spoke to reception about our broken shower and was told this would be sorted out ASAP. On the third day the shower was replaced with a new one.

The swimming pool… ahh yes the one thing most people look forward to when going on holiday…. well nobody could go into the pool because it was green/brown. I have no idea what happened, however the pool was never a normal colour throughout our stay. Guests could not enter the pool as there were signs to not enter and red/white tape blocking it off. Maintenance people were called in to try and sort the issue out. 

There were a few safety issues at the hotel as well, open manhole covers in the floor of the downstairs toilets, broken piece of tile around the pool area which were hazardous to people with bare feet etc. This was raised to the hotel staff but was brushed off. 

The only positive to this hotel were the staff members who would serve us our drinks and take any plates away. They worked hard and tried the best they could given the poor hotel management. I’m very disappointed to have had to write such a poor review, but it is an honest and real review of the hotel. This could be an amazing place to stay once issues are sorted, it would be worth seeing how the hotel develops over the next few years.

Awful, do not go on holiday here!

This is an honest review with good points and bad, please give this review a thumbs up if you find it helpful. 

Frankly, this hotel could have been so much better and has a lot of potential but a few things let it down. 

Good points
#The staff here are super friendly.
#The maid cleaned the room every day.
#There’s a bus stop right outside.
# The Asian night food was tasty. Think Chinese style.

Bad points
#When we arrived at 9pm we were given ham and cheese sandwiches which were stale and tasteless.
#I had a shower in the morning and the bathroom flooded. This was because a plug under the metal grate was pushed in to hard so I pulled it out and the water went. I was cupping water with my hands off the floor into the shower tray.
#There were ants crawling on the pasties then the next day staff put lids over them.
#The maid only made the bed twice. The rest of the time she just pulled the covers up.
#There was a big cockroach that ran under the bed, killed that eventually.
#There is minimal space for clothes.
#The fridge didn’t get cold despite turning it on and was stinky.
#Asked reception to fix a broken toilet seat and they said yes but it was never looked at.
#Kids club was not open as still in the early season (April).
#Woken up by drilling at 6:50am on our last day which went on for an hour or so.
#The pool was murky/cloudy on some days and green on the last day so they closed the pool. We saw them directly pouring chemicals into the pool. I think it was a filter problem.
#Pool tiles came off/were taken off.
#Bar didn’t have dark rum, pinacolada, disaranno/amaretto or martini.
#Some of the food was the samey.
#There were no labels telling you what the food was. In the end I think the chef got fed up with us asking and made the labels half way through the week.
#There’s no entertainment.
#Some of the gym equipment was broken and old. I used the gym everyday.
#There no pictures/artwork in the hotel to make it look less clinical looking.
#Smashed window by the showers near the gym.
#Dead cockroach in the gym for four days and possibly still there.
A kettle in the room but no cups, tea or coffee. They put cups in the room on the day we were leaving.

There’s a lot here and we did enjoy our weeks stay once we lowered our expectations of the hotel but it has so much potential. Really, it was just a place to get our head down and eat. The food was edible but the desserts were tasteless. We paid £639 each to stay here and feel a little bit robbed. Having stayed here I wouldn’t pay more than £530 pp for the week. 

Happy to give the hotel suggestions if they want to improve.

Could be so much more

With a stay at Toxotis Hotel Apartments in Protaras, you'll be within a 15-minute walk of Protaras Coastal Promenade and Kalamies Beach.  This hotel is 1.2 mi (2 km) from Sunrise Beach and 1.4 mi (2.2 km) from Profitis Elias Church.
Enjoy the recreation opportunities such as a seasonal outdoor pool or make use of other amenities including complimentary wireless Internet access.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. <p>At Toxotis Hotel Apartments, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.
Make yourself at home in one of the 55 guestrooms. Rooms have private furnished balconies. Complimentary wireless Internet access is available to keep you connected. Bathrooms with bathtubs or showers are provided.

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Toxotis Hotel Apartments