Stella Palace Aqua Park Resort

We've just returned from the most wonderful family holiday at The Stella Palace Aqua Resort, and I honestly can't recommend it highly enough. As a family of three, we were looked after so well that it's hard to know where to start! The Room: We stayed in a standard room which exceeded expectations – beautifully presented, spotlessly clean and modern, with incredibly comfortable beds. Daily housekeeping kept everything fresh throughout our stay. Food & Facilities: The food was excellent across the board. The main buffet offered a great variety and consistently high standard, and the kids' snack options at the waterpark and at Scoops and Bites were a brilliant touch – so convenient when you've got hungry little ones who don't want to leave the fun. The Waterpark: This was a huge highlight for us. Slides for every age meant the whole family could join in, and my son spent hours there, making friends with other kids from all over. It was fantastic to watch him having such a great time. The Staff – The Real Stars: As lovely as the resort itself is, it's the people who truly made our holiday unforgettable. Every single staff member was friendly, helpful and full of fun – but a few individuals went above and beyond and deserve a special mention: Agape at the Poseidon Restaurant made every meal feel special with her warmth and attentiveness. And at the Kochyli Pool Bar, Nikos, Ioanna, Dimis, Julianna, Miguel, Anthonis and Michael were an absolute joy from start to finish. Every single day we were greeted like old friends – genuine smiles, real conversations, and that lovely feeling of being truly welcomed rather than just served. It's rare to find a team so consistently warm and engaged, and it made a huge difference to our overall experience. Overall: Beautiful rooms, excellent food, a brilliant waterpark and – above all – a team of staff who made us feel like part of the family. We'll be back, and we can't wait to see everyone again! Thank you to the whole Stella Palace team for such a special holiday. ⭐⭐⭐⭐⭐

Genuinely fantastic hotel, great staff and great food and drink.

We stayed in direct access private pool rooms and they were amazing !

The 2 gyms are very well equipt, the spa and massage were good too. Al a carte restaurants were great especially the veranda and Asian

We are a family of 11—grandparents, parents and children—and have just returned from a wonderful second holiday at Stella Palace. Although we considered other destinations, none offered facilities as good as those at Stella Palace. We wondered whether the resort would live up to our first visit, but we need not have worried: the accommodation was superb, the complex was spotless, and every member of staff was friendly and helpful. The daytime service in the Elia restaurant was exceptional, and the evening service in all the other restaurants was impeccable. However, the evening service at Elia was inattentive, with staff appearing disinterested.

It would be churlish to single out individuals when the whole team was so welcoming, but special mention should go to Nicos, the cocktail magician; Valentina, an exceptionally hard-working and attentive waitress; Stellios, for his wonderful smile and cheery conversation while transporting us around the complex; and Maria, who was extremely helpful at the service desk.

Despite the excellent staff and our overall five-star experience, the lack of accessible toilets was a major problem. The Abrazo and Elia restaurants share a poolside toilet that was a considerable walk away and, on occasions, was in a disgusting condition. My wife is disabled and has difficulty walking, so the distance was a serious accessibility issue. Other toilets were also often in poor condition. Every restaurant should have its own clean, easily accessible toilets. By contrast, the toilets serving the Poseidon and Veranda restaurants are excellent and very accessible.

As returning guests, we were once again made to feel very welcome. Although I felt sorry for the staff having to cope with the drunken loutish and embarrassing behaviour of certain groups of British guests, this did not outweigh the warmth of the welcome or the quality of the resort. We would happily return to Stella Palace, particularly if the toilet provision and accessibility issues were addressed.