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- Chania Town
- Domes Zeen Chania a Luxury Collection Resort Crete
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Domes Zeen Chania a Luxury Collection Resort Crete
Greece, Europe
Chania Town
When you stay at Domes Zeen Chania, a Luxury Collection Resort, Crete in Chania, you'll be near the beach, within a 5-minute drive of Golden Beach and Historical Museum of Chania. This luxury hotel is 1. 8 mi (2. 8 km) from Nea Chora Beach and 2. 5 mi (4 km) from Old Venetian Harbor. . Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. . Make yourself at home in one of the 65 air-conditioned rooms featuring minibars and espresso makers. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. . Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Facilities
- Massage*
- Sun loungers
- Children’s swimming area
- Outdoor freshwater pool
- Poolside snack bar
- Private beach area
- Luggage room
- Concierge
- Garden
- Multilingual staff
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent366 reviews
Excellent
71%
Very Good
16%
Average
8%
Poor
3%
Terrible
2%
Location
Cleanliness
Service
Value
Worst Stay of My Life
My stay at Domes Zeen Chania was the worst and most bizarre travel experience I have ever had. It was so disappointing that this is the first negative review I have ever written. TLDR: The property is beautiful, but it is poorly managed, the service is disappointing, and our concerns were handled in a dismissive and disrespectful way.
There were several smaller issues during our stay that we chose to overlook, including broken key cards and lights, luggage that was never delivered, children throwing rocks at guests on the beach, and unexpected gym closures.
However, the biggest issue was the 24-hour period that followed:
My wife is very pregnant, and we chose Chania to escape the city and enjoy some peace and quiet before our baby arrives. Unfortunately, at around 7:30 AM, our room was filled with extremely loud drilling, hammering, and power-tool noise. The noise was so intense that our room was vibrating.
We called the front desk, but they insisted there was no construction and sent maintenance to our room instead.
The construction continued all morning. We eventually left the room and contacted guest relations. Even after providing video of the noise and vibrations, they continued to deny that construction was taking place. Their solution was to offer us earplugs.
We declined and asked to speak with the General Manager. We were not looking for compensation or special treatment, we simply wanted a quiet place to relax. The GM assured us that he would investigate and improve things for the rest of our stay.
Unfortunately, that did not happen. That evening, we went to bed early because my wife was exhausted from the morning disturbance. Around 10:15 PM, we were woken by loud banging when staff entered our room for turn-down service. We were confused as we had not received this service on previous nights and had never been told staff would enter our room so late. The next morning, the construction noise started again, even though it was a Saturday and we had expected the issue to be addressed after speaking with the GM. To make matters worse, we had arranged a 13:00 golf cart pickup to help with our luggage at checkout. Since there was still drilling inside our room, we waited outside. No cart arrived. We called the front desk twice and sent two WhatsApp messages before the cart finally arrived 25 minutes later. My pregnant wife was left waiting in the hot summer sun. When we reached the front desk, there was no explanation or apology for the delay or the continued construction noise. Instead, we were rushed through checkout by a team that came across as rude and dismissive. I am sure many guests have had great experiences here, and I am sure the staff are good people. What disappoints me most is how poorly this situation was handled.
There were many opportunities to show some respect and make small changes that could have made a big difference. I sincerely hope management reflects on how this situation was handled and takes steps to ensure future guests do not have a similar experience.
An adults only treat
We loved this place. As with many Greek hotels the immediate area is a little run down, but it’s there for the incredible beach, which has gently shelving golden sand into crystal clear warm water. It’s a public beach with a private section and the hotel sunbeds are very comfortable with full beach service. It’s all very stylish, and quite compact which we liked as not too far to go back to room etc. Perhaps worth upgrading to a sea view room, our wellness loft was lovely and contemporary but just a bit too small to manoeuvre around easily and we hardly used the upstairs bit at all. Beds super comfy. Excellent service from really friendly staff and the whole place was sparkling clean. The breakfast was perfect for those who don’t want to gorge on a full English every morning, with enough variety to keep us happy. We lunched every day there but ate out in Chania which is a 10min taxi ride away (unless there’s traffic which is most evenings). All in all a great adults only experience.
Review by vjb123 London, United Kingdom
Great location and wonderful staff!
We recently stayed at this resort in Chania and overall had a very enjoyable experience, with just a few areas that could be improved.
When we arrived, we were informed that our originally reserved Two-Bedroom Suite had an issue (apparently with the air conditioning) and would not be available until the following day. Since we had specifically booked the Two-Bedroom Suite because it offers separate bedrooms and bathrooms for our family, including our teenage daughter, the hotel did its best to accommodate us. For the first night, my husband and I stayed in the One-Bedroom Presidential Suite, while our daughter was given a separate room nearby. Once our originally reserved suite was ready the next day, we all moved into it.
The One-Bedroom Presidential Suite was beautiful, with a gorgeous bathroom, a lovely bedroom layout, and a very nice bathtub. However, it wouldn’t have been suitable for all three of us since there wasn’t a separate bedroom and bathroom for our daughter.
The Two-Bedroom Suite was beautiful and worked much better for our family. That said, I was surprised that each bathroom had only one sink and felt a bit small considering the size and category of the suite.
Breakfast was one of the highlights of our stay, with a great selection and quality. The pools also looked beautiful and were very inviting. However, we actually didn’t spend any time at the pools or at the resort’s beach. We chose this property for its beautiful accommodations, spacious suites, and convenient location, using it as a comfortable base to explore western Crete. Instead of spending our days at the resort, we booked private boat tours and visited private beach clubs.
The beach itself was quite rocky and not the type of beach we were looking for. We also noticed that the resort is very family-oriented, with lots of young children enjoying the pools and activities. For families with kids, this is likely a wonderful feature. Since we were traveling with our teenage daughter and planned to spend most of our time exploring the island, that wasn’t a deciding factor for us.
A special thank you to Marina at the concierge desk. She was exceptional throughout our stay, helping us coordinate private boat tours, beach club reservations, dinner bookings, and even arranging our rental car. Having a car is highly recommended if you want to explore Chania and the beautiful beaches around western Crete, and Marina made the entire process effortless. She was knowledgeable, responsive, and always happy to help. Her recommendations and attention to detail made our trip much more enjoyable, and she was truly one of the highlights of our experience.
One small suggestion for the fitness center: one of the treadmills wasn’t working during our stay. Since there is usually a trainer or staff member present, it would be helpful to place a simple “Out of Order” sign on the machine so guests don’t waste time trying to use it.
Overall, we had a wonderful stay. We appreciated how the staff handled the room situation and enjoyed the excellent service, beautiful accommodations, and outstanding breakfast. With a few small improvements, the experience would be even better.
Review by Claudia C Austin, Texas
Lovely relaxed resort
Overall, we had a fantastic time (family of 4 with two boys aged 9 and 13) with very few issues. The rooms are spacious and we had a small private pool which was great. Both boys had a separate bed which we need given their ages. The resort is on a steep hill meaning some climbing up and down stairs or ordering a buggy. We always used the stairs and didn't find it difficult, but if we had been a little older we would have needed a buggy to get around. The food was a real highlight - the evening meals were fantastic, so much so that we cancelled a meal in town one night to stay in the hotel. Given we booked the hotel with a view to eating out each night that is high praise. We loved the relaxed feel of the resort - we never had to search for a sun bed no matter what time we arrived at the pool and we enjoyed some lovely swims in the sea. The small negatives are that there isn't much to do in easy walking distance of the hotel (the area outside the front is rather run down) and the main swimming pool didn't feel very clean - it had a murky appearance later in our stay which was a bit off-putting.
Review by Londonfroggielover Londonfroggielover
Great vacation
Our stay at Domes Zeen was made unforgettable by the people who work here. Katerina, Anastasia and Chris went far beyond what you’d expect — always warm, always genuinely happy to help, and somehow always one step ahead of what we needed.
Katerina made us feel welcome from the very first moment and never lost that energy. Anastasia was incredibly attentive and thoughtful with every detail. Chris was friendly, quick and made every interaction easy and enjoyable.
The resort itself is beautiful, but it’s this team that turns a great hotel into a memorable holiday. Thank you Katerina, Anastasia and Chris — we hope to come back and see you again
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