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  • Greece
  • Crete
  • City Green Hotel

City Green Hotel

TripAdvisor Review
Greece, Europe
Crete

This charming Hotel is located in Hersonissos. Situated within 20 metres from the town centre, the property is easily accessible on foot to a host of places of interest. Within 30 metres visitors will find links of transport that will allow them to explore the area. The accommodation is within 80 metres from the nearest beach. Travellers will find the airport within 23. 0 kilometre(s). The property is within 25. 0 kilometre(s) from the harbour. The establishment features a total of 77 bedrooms. Patrons will not be bothered during their stay, as this is not a pet-friendly accommodation.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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7 nights
Bed and Breakfast
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Facilities

  • 24-hour reception
  • Wi-fi

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Disappointing to say the least

Review by LWieda Frankfurt, Germany

This hotel was probably one of the most odd I have ever stayed at, and not in a good way. First of all, room doors have no locks on them, which would be fine if cleaning staff did not just walk into our room, on two separate occasions. The first time it happened, I complained to the front desk and he seemed unsure of why I was upset. Two days later, it happened again...

We ended up putting our bags against the door, almost barricading ourselves in when we were in the room. So you can imagine the anxiety we felt the entire time, that at any moment staff could just walk in our room. Upon the second time I almost begged the receptionist to ask cleaning staff to not walk into our room - a request I never thought i’d need to make at a hotel.

We had booked all-inclusive but after dinner the first night we never went back. The evening staff acted like a gang of bullies. The signs said we need to use gloves in the buffet area, a concept I am familiar with. But staff interpreted this as “a glove on each hand”. So even though I wore a glove on the hand that touched the utensils, two of them took it upon themselves to reprimand me in front of everyone in the restaurant. The irony of these staff members telling me its “hotel policy” when they themselves were breaking the hotel rules because none of them had a mask over their nose - something it explicitly says on the signs, was laughable. For the rest of the evening, the one server, went to every staff member I spoke to (just asking for a drink etc) and whispered something to them while I stood there.

The food selection was limited. If you have allergies or food preferences, tough, because only about 10% of the food have signs on them saying what it is and even the signs are vague. If you ask the staff, they will ignore you.

This hotel is run more like a house and you, the guest, have come to stay with the staff for free and it is them doing you a favor by letting you be there. It was the most awful place we have every stayed at.

The only only upside is that they allowed us a late check-out. Other than that, book here if you want to be mistreated.

(Included is the “mountain view” room we paid extra for)

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TripAdvisor Review

Don’t understand the negative reviews

Review by KathCharlie Barnsley, United Kingdom

Just returned from a week at this hotel. Really enjoyed our stay,pleasantly surprised after reading some of the reviews. Hotel clean and tidy,our room was good,we had a good sized balcony and the shower was wetroom style but with a glass screen not a shower curtain,a shelf would be a good addition near the mirror. We overlooked the smaller pool so good spot. Plenty of wardrobe space but perhaps could do with a few more hangers. Kettle supplied but no coffee so i just fetched my own cappuccino sachets. Cleaners came in every day with fresh towels and re-made/changed bedding. Restaurant is on floor 4 with some lovely outdoor space to have your meals with extensive views of the area,very relaxed with beer and wine on tap to help yourself. Food choice is limited as this is a small hotel and not full to capacity but i always found something tasty to eat. All the staff were friendly and courteous and work their socks off,Stella who worked behind bar was lovely. This hotel is very reasonably priced and we definitely had more than our monies worth. Would recommend,great bonus being adult only.

TripAdvisor Review

Great customer service experience and ideal holiday location

Review by ValerieRoyer123 London, United Kingdom

We (my husband and I) enjoyed our 7-night stay from 2nd -9th October 2021. The only downside was a cramped toilet/bathroom area. However, apart from that the restaurant staff were very friendly and accommodating as they interacted with guests which was lovely to see...

The hotel is clean and staff are very conscious regarding keeping the place sanitised by taking practical measures to keep guests safe from Covid such as mask wearing and using of gloves to access the buffet.

Of special mention is Daria whose role is guest relations - they could not pick a better individual to fulfill this role. She is multi-lingual and full of personality - going the extra mile to ensure guests are able to maximise their holiday experience to get on trips, excursions and have a fulfilling stay. Daria helped my husband and me get on an excursion at the very last minute which was helpful as complete strangers to the island. She also interacts well and engages with guests.

I would recommend this hotel to guests as a good location with easy access to bus services and shopping areas as well as lovely walks by the ocean front. We have had a welcoming experience in City Green and would like to thank the staff for making our stay an enjoyable and memorable one.

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TripAdvisor Review

good value, excellent staff

Review by 32philipp Maidstone, United Kingdom

Easy access to and from the airport [3 euros per person one way] bus stops 100m from the hotel [2 min walk] very clean, staff excellent, especially on reception, very helpful, answered all our questions. A special mention to Kirill, who went out of his way to help us print out all our documentation from my phone. He spoke excellent English and was extremely reassuring...

The pool area was excellent, neat and tidy, ample sunbeds, we spent a lot of time there and around the bar. The drinks were not premium, but there was a wide variety on offer. The bar staff were efficient and very friendly. Restaurant on the roof, very well organised with allocated time slots, which stopped any over-crowding. very covid aware, felt safe and reassured. Room was very clean, albeit a little small, but that was not a problem as we spent minimal time there. The resort was typical, lots of shops, bars etc. Plenty of excursions, available all around the island. Public transport very efficient and cheep.

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TripAdvisor Review

Outstanding

We are currently staying at the City Green hotel and both think it is an outstanding hotel. The best feature of the hotel without a doubt is the staff who are all delightful. Manos and Manos who run the bar work tirelessly and always have a smile on their faces and a joke to tell...

The hotel is absolutely spotless and the housekeeping staff do an excellent job. The restaurant always has a choice of hot meals, salads and delicious puddings. The staff in the restaurant are also fabulous. Daria works as guest relations and she helped us when we wanted to explore by suggesting beaches we may wish to visit. She also assisted by explaining how to use public transport on the island. Crete is simply stunning and we wish we were staying longer. The location of the hotel is amazing. Just a couple of minutes away from the centre of Hersonissos which is a lively but beautiful resort. You can walk around feeling extremely safe and welcome. We absolutely love everything about this holiday and wouldn’t hesitate to return again. Value for money is incredible and I cannot really find anything negative to say about this holiday. I was apprehensive after reading some of the reviews on here but there was no need at all. 100/10!!! Thank you everyone at the City Green hotel!!

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