- Greece Holidays
- Heraklion
- Aquila Atlantis Hotel
This attractive city and conference hotel enjoys a peaceful location and is only around 100 m away from Heráklion's city centre, with its many shops, restaurants, bars and nightclubs. The Archaeology Museum is just a few minutes away and the sea is around 100 m from the hotel. Perfect for both business and leisure travellers, the hotel offers comfortable rooms with an en suite bathroom, a balcony and amenities. Those on business can make full use of the four conference rooms. Guests looking for eateries will be spoiled for choice at this hotel, which has a café, a bar and 1 air-conditioned restaurant. Guests who love the fairway can find the gold course just 25 km away.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The nice looking room had a strong sewage smell, similar to the bad smell on older cruise ship cabin hallways. We reported the issue in the evening on Day 1 and maintenance had left for the day. Unfortunately the hotel was fully booked and we could not move to another room. Promised it would be addressed Day 2 at 9:00. Returned in the evening Day 2 and the issue was not resolved. Even asked our friends to check out our room, and they agreed - offensive smelling room. Reported the issue a second time and housekeeping was sent up to clean the bathroom (which would be the 2nd cleaning of the day) to no avail - the odor is in the AIR. Hotel still booked solid and we could not be moved. <-- Regardless of these issues, this is NOT a 5 star accommodation; it's 3.5 star tops. Pool deck chair material is old, stretched, and a bar painfully presses against your body (unless you slide your bottom past the bar at which point your back hurts from sitting incorrectly). Expect noise from planes taking off as the hotel is in the runway path. Breakfast is a step up from Hampton Inn, maybe closer to Embassy Suites - not 5 star. You must ask for wash cloths, sometimes twice. Location is walking distance to the "pedestrian" zone (all walking/no automobiles) with many good restaurants, shopping, and the Venetian Fort. Looking forward to early checkout tomorrow.
Lovely hotel with a great location. However, it is an older building that has been upgraded and modernised, and in some areas it is starting to look a little tired. I stayed in a Superior room overlooking the fortress and harbour, so the views were lovely. Unfortunately, the balcony had a solid concrete wall, which meant I couldn’t sit outside and enjoy the views properly. The walk into the main town wasn’t particularly enjoyable, as some of the streets were quite grubby and there was a lot of graffiti, which took away from the experience. The walk into the main town wasn’t particularly enjoyable, as some of the streets were quite grubby and there was a lot of graffiti, which took away from the experience. The pool area was nice enough, but there was a huge patio area that seemed quite underused, with only one table and a few chairs. I think this space could be utilised much better by creating a proper seating area with plenty of tables and chairs. A rooftop bar would also be a fantastic addition and would make much better use of the space. Housekeeping was excellent, and the staff were pleasant and helpful enough. Overall, though, I personally wouldn’t rate this as a 5-star hotel. I would say it is more in keeping with a 4-star standard.
We had such a lovely time here the past few days and a big shout out to Lazaros who was so friendly and helpful. The whole team / staff were amazing. Location was close to everything and the atmosphere of the hotel was chilled and lovely and cool. We had a harbour view and it was spectacular. Had a mini bar in the room but didn’t feel the need to use it as we spent a lot of time out of the room and by the pool on the top floor. We didn’t use the pool but sunbathed and there were always plenty of beds.
Having been completely satisfied with the Aquila hotels—and especially the Elounda Village and Rithymna Beach —during our previous visit to Crete, this time, as our plans included a lot of activities around Heraklion, we stayed at the Atlantis.
The facilities are very beautiful, with a particularly attractive design, and the lobby is exceptional—a very pleasant and convenient space whether for dining, a meeting or work (yes, we did this as well), or simply for a drink and some relaxation.
The breakfast was very good, and the food was excellent in everything we tried.
The room we stayed in had an amazing view of the harbor and the Koule.
As always, what made the biggest difference was the exceptional staff, who, with great enthusiasm and cheerfulness, went above and beyond what we’d expect from a hotel in this category.
It was a pleasant surprise to find that the hotel has a few free parking spaces available, as well as a partnership with a large underground parking garage located just a few meters away at a very low cost.
We can’t wait to visit Atlantis and wonderful Crete again.
Great location! It is within easy walking distance of the SeaJet Ferry Port and all the attractions around Liberty Square. The reception staff was friendly and helpful, and housekeeping was super efficient and attentive.
