Ioli Village

We stayed at Ioli Village in Pefkohori for two weeks in August 2025 as two families (4 adults and 3 children), and sadly, this was one of the most disappointing holidays we’ve had—mainly due to the condition of the accommodation, the unhygienic swimming pool, and the unprofessional attitude of staff. Before travelling, I read a number of mixed reviews, and I always try to keep an open mind. I understand that everyone has different standards and expectations, and I’m fully aware that Greek accommodation tends to be basic and simple, which is absolutely fine with us — that’s part of the charm, and we never expect luxury. However, even with that mindset, I was genuinely shocked by the state of the property, especially the pool area. It looked nothing like the images online, and the issues we encountered were far beyond minor inconveniences — they were serious concerns related to hygiene, safety, and basic maintenance. The key issues during our stay included:

• Swimming pool: The pool water was green, with visible green slime around the edges. Our children even said it “tasted funny.” When we raised this with our Jet2 rep, she claimed the chlorine levels were fine — but it clearly wasn’t safe or hygienic. The pool looked nothing like the photos.
• Broken facilities to name a few - our toilet seat: On arrival our toilet seat was at the side of the toilet, when we raised this with reception it was initially fixed however kept falling off. My husband ended up refitting it every day — not what we expected on a holiday.
• Leaking shower - was attempted to be fixed twice and both times was made worse. When raised with rep it was finally fixed. Broken items were tended to it was the disdain from the staff that you were greeted with when reporting these issues.
• Wardrobes falling apart: The wardrobe doors in our room were hanging off and completely unusable.
• And finally a broken bed our bed had 4 lats on it on elf which was broken so when we laid on the mattress we just sagged and rolled into the middle.
• Non-existent maid service: Despite being advertised, the cleaning service was virtually absent. The maids would come into the room but would do bare minimum such as empty the bins. There was dirt which I photographed on arrival that was still there the day we left. Towels and bedding were barely dealt with over two weeks.
• Overflowing bins: The large bins outside were constantly overflowing, attracting cats (I don’t mind cats however some people do), unsightly and creating unpleasant smells around the property.
• Safety deposit box issue: The deposit boxes were in reception and required two keys. The master key was bent and on the verge of breaking. We were told repeatedly to be “careful” not to snap it — but they never replaced it. This had an easy fix that they just ignored.
• Neglected property: The grounds were cluttered with junk — broken washing machines, old furniture, and piles of construction debris. It looked abandoned in places, and certainly not like a property that’s supposed to welcome families.
• Inconvenience: As the pool was unusable, we ended up walking 20 minutes every day to the Anna Hotel just to swim in a clean, safe pool. We also had to buy food there to use their loungers, adding to the cost. (We’ve written a separate review of Anna Hotel — which we couldn’t fault.)

Poor Customer Service When I raised these issues with the hotel staff, I was met with rudeness and even eye-rolling. It was clear they didn’t want to hear any complaints. When I broached this the staff member stated that everyone was always complaining all the time. Even our Jet2 rep, who was helpful and friendly in other ways, said, “It’s a 2-star hotel.” I reminded her that it was advertised as 2-star+, but honestly, no star rating justifies poor hygiene, broken fixtures, and total lack of basic service. One of the things we love most about Greece is the people, the friendliness and professionalism but this is not what we got here.

We Would not recommend Ioli Village to anyone — especially families with children. It needs serious attention and a complete rethink from both the owners and Jet2.

If you’re looking for accommodation in Pefkohori, try Anna Hotel or Anna Island. We ended up spending most of our time there and it was clean, welcoming, and well-managed — a complete contrast to Ioli Village.

The room was a decent size. We were given room 323 which had two bathrooms and kitchenette. The cleaner came daily and all linens were changed. The bathrooms were renovated and the water was warm every time we had a shower in the mornings and evenings. The pool area is nice and the staff at the hotel were friendly. The only issue was the beds seemed a little worn but it wasn’t the end of the world. The 3 star hotel is rustic and seems to be still being renovated so we were not expecting luxury.

Thank you for a lovely stay!