Lagas Aegean Village

Read reviews carefully, if your a family pick a different hotel. Lovely holiday with pros and cons. We wouldn't return however did make the most of our time and had a lovely holiday.

Food - not a lot of choice; always cold. We ate out a lot as the food was so poor. Nothing for kids, my children aren't fussy so we did not struggle when we did eat here however I think a lot will due to no kids options. A family hotel should maybe put pizza nuggets or burgers or something for them even plain chicken or meat, fussy children will struggle. No toaster on a morning. Tea and coffee served to you which is also cold. You're told where to sit - large families like ourselves crammed onto a small table in the middle of everywhere with no space. For a larger hotel the dining room is manic. Waiting staff quite polite however slow with drinks. Once you have had your last mouthful of food your plate is taken away before you even have chance to swallow it. Restaurant managers have a lot of stick on here about rudeness, couldn't be further from the truth they were both polite friendly and efficient. Made us feel welcome and were extremely polite especially with the children. Pool bar served nice food so that was great to try.

Location - located on a hill, we were on the top floor with beautiful views. Mini busses are available to take you to and from your room. The hotel is beautifully presented with gorgeous grounds. Over the road is a beach where you have to pay for the sunbeds. Rocky when entering the sea, beach shoes are a great purchase. Sea is full of lovely fish close to shore so take a snorkel! Water Sports also available. Don't order a taxi-you could be waiting upto 90 minutes for one. Bus stop outside hotel takes you into the centre for 2 euro per person.

Staff- polite and very hard working. Pool bar service can be slower. Younger lady is who takes the money at the pool bar is very rude to her staff in front of people. But all in all every person we spoke to was lovely.

Rooms - big and spacious. Cleaned daily. Large balcony. We were next door to family and the balcony was a large shared one which we didn't mind but could be uncomfortable if you don't know your neighbours! Fridge in room and tea / coffee facilities

Pool- lovely large pool area and great baby pool. Plenty of sunbeds available at all times of day. Clean and grounds maintained.

Entertainment - what a shambles. By far the worst entertainment we've ever seen. Mainly done by in house staff and honestly don't waste your time watching it. Kids mini disco was terrible. Kids club horrendous. Music blaring round the pool - turn it down!

TIPS : use the bus don't order taxis Take water and snacks if on a late flight Stock up on water from supermarket Buy beach shoes

I stayed here with my family in May, after reading the petty bad reviews I felt the need to write this review. We had a fantastic stay here . The staff are very friendly and very helpful, as for restaurant's management they are only doing their job enforcing the trousers policy in my opinion in the world we are living in it's good to have standards , yes water at diners is €3 maybe budget accordingly or even better stay in an inclusive. Perfect location . Spotlessly Clean rooms are serviced daily. Fantastic authentic Greek food served daily yes no chips,pizza or nuggets but this was very refreshing. If you can't survive a week without chips then the pool bar restaurant serves home cooked chips at lunch which are beautiful. Yes the hotel shop is expensive but short walk to kardamena to stock up on essentials was far from a chore. We enjoyed our stay so much at this beautiful hotel we are returning in October with more family on our recommendation .

We booked a 6-night stay, but we checked out after the very first night because the experience was simply unacceptable. We have already reported the property to Booking.com and submitted a formal complaint to the Greek Ministry of Tourism.

Although the hotel’s location is beautiful, the management completely ruins the experience.

1. Extremely rude and disrespectful staff

From the moment we arrived, there was no sense of hospitality. The reception staff were cold, unfriendly, and seemed annoyed whenever we asked for anything. Instead of trying to solve problems, they made us feel like we were bothering them.

2. Humiliating treatment over the restaurant dress code

Our reservation included dinner. The hotel has a strict policy requiring men to wear long trousers in the restaurant. While we don’t necessarily agree with such a rule at a holiday resort, we decided to respect it since we were traveling with two families and children.

The hotel provided two pairs of trousers, but one pair clearly did not fit my friend. We politely explained the situation and simply asked if they could make an exception for that evening.

Instead, one of the hotel managers came over with an incredibly rude attitude. She insisted that the trousers fit, saying, “Look, they fit you,” while physically grabbing and touching my friend in front of other guests. Her body language, tone of voice, and behavior were completely unprofessional and disrespectful.

Another manager arrived shortly afterward, but rather than listening or trying to resolve the issue, he became even more dismissive and confrontational. It was obvious that customer satisfaction meant nothing to them.

3. Treated like prisoners, not paying guests

We paid for a relaxing holiday, yet we were treated as if we were in some kind of detention facility.

Our wives and children entered the restaurant while we stayed outside trying to resolve the trouser issue. At the entrance, staff even confiscated our half-full bottles of water, only to sell 1.5-liter bottles inside at an outrageously inflated price.

I’ve stayed in many hotels around the world, but I’ve never experienced anything like this.

4. Dirty rooms

The room was far from clean. There was a strong unpleasant smell, and when I accidentally dropped my room key and looked under the bed, I found dust and spider webs everywhere. That alone tells you how thoroughly the rooms are cleaned.

5. Not even complimentary drinking water

There wasn’t even a bottle of drinking water in the room. If you wanted water, you had to call a shuttle and go down to the market to buy it yourself. For a hotel claiming to offer a quality holiday experience, this is simply unacceptable.

Final thoughts

The location is the only positive thing about this hotel. Everything else—from the management’s attitude to the customer service, cleanliness, and overall hospitality—was a huge disappointment.

Throughout our stay, we felt as though the hotel was doing us a favor by allowing us to be there, rather than treating us as paying guests.

We left after one night despite having paid for six.