Mitsis Rodos Village

Hotel facilities was great, sea weather was amazing. Food was the worst I have seen in a hotel So far! There was not enough choices we were eating pasta salad and chips for 10 days! We came to The point were we had pot noodles most of the time imagine going to a 5star hotel paying £6000 and eating pot noodles. Breakfast was the same everyday! Hotel was very under staffed beach was full couldn’t find any sun beds only 2 drink bars 1 working in each. Que was 20 mins no shade. The only good thing about this hotel was staff. There was not enough but the ones there went out of their way to please you. İlyas was the only staff working alone by the poolside did not stop for a minute made sure everybody had a drink and always would come around asking for anything needed! İLYAS YOU WAS THE BEST! Not one person had something bad to say about him. Secondly Fio the barmen again you were great.

As I said hotel was good but not a 5star very under staffed.

We have just returned from a lovely week long break. 10 of us travelled and all enjoyed our experience at Mitsis Rodos Village. First night of arrival, we were all upgraded to a more superior refurbished room to the one booked. This was a lovely gesture but didn’t work for our 4 of the 10 because we have a teen the size of an adult and the upgrade was a smaller room. The next day, staff moved us to the room we booked which was a family room with a sliding door for privacy between beds. This room looked more dated than the others, but worked perfectly for us. The rest of the party kept to their upgraded rooms and were more than happy . We pre booked à la carte way in advance and visited all of the food outlets. These were all really enjoyable, but the Pan Asian was the best! Amazing choice and the wonderful service. Sun beds around the main pools areas were limited, however we like a slow morning and I have never ever stayed in a hotel at peak season and instantly selected a sunbed of my choice. This is a universal issue across resorts around the world and not something easily managed. I did see staff moving towels as per their policy. We always found somewhere to sit at the kids splash pool and the service from the bar up there was excellent. Gorgeous friendly lady who I had some fab chats with, I didn’t get her name but know her husband works at the night bar and he was a star too. Food areas, toilets, communal areas and rooms were kept spotlessly clean and tidy. Bar staff were on the whole friendly and efficient, hand mixed cocktails were delish and none of the machine mixed rubbish I’ve had in other hotels. It’s a really lovely hotel with very hard working staff. My only negative I’d say is how some of the staff spoke to their teams. I witnessed three times male staff who it appeared to be training or supporting actually being quite cruel to colleagues and treating them with a distinct lack of respect. One of them I actually called out and told him he was unkind and to be more gentle. He apologised to me but not the young colleague in question, which was really not the point, no one comes to work to be mimicked and degraded.

We are currently on day seven of an eleven‑day stay at the Mitis Rhodos, and one staff member has stood out head and shoulders above the rest: Despina. She is an absolute credit to the hotel. While only a few elements of the hotel truly reflect its 5‑star claim, Despina consistently delivers service of that standard. She is skilled, charming, attentive, and genuinely committed to ensuring every guest feels seen and valued. From the moment you meet her, she creates a warm connection that makes you and your family feel special. She typically manages the downstairs bar with remarkable efficiency — to the point where you barely need to stand up all evening, as your drink seems to arrive the moment you think of it. Last night, however, the lower bar was closed and she had been moved upstairs, likely due to staffing issues. With only one bar open, the queues became long and the pressure increased, yet Despina handled it with professionalism and grace. She acknowledges everyone waiting, prioritises effortlessly, and reduces queues in no time. I have never encountered a bar manager who delivers this level of quality. I sincerely hope the lower bar reopens soon so Despina can return to the space she runs with true 5‑star excellence. She is an outstanding professional — full of passion, skill, and genuine care. Meeting her has been a joy, and she has made our holiday all the more memorable. Despina is a true legend.