Fomithea

We arrived at 12.20 only to be told our room wasn’t ready and to come back in an hour. When we were shown to our room the door handle was hanging off and the door wouldn’t close properly. The furniture was very old fashioned. There was no hot water when we tried to have a shower. From our balcony, we were overlooking a bike hire yard where we could see them being cleaned and repaired. When we complained we were told the hotel was full and they couldn’t move us until the following Tuesday. We emailed TUI and we were moved to a different room. In this room the wardrobe door was hanging off, the shower water didn’t drain away, there was wood effect tape around the sink and tape on the cupboard door. The pictures that TUI put on their website are not the rooms that are available to their customers as the rooms TUI have are the older, rundown rooms. There were only 20 sun beds for 33 rooms. The rooms were cleaned daily and bedding and towels changed regularly, sometimes every day. The staff were always very pleasant and helpful but we probably wouldn’t stay here again due to TUI’s false advertising.

We arrived very late evening after a 2 hour flight delay. Our room was very disappointing as it had very old furnishings that were falling apart. The bed had a creaky wooden frame, with a thin mattress. The room was boiling hot. In the morning we looked over the balcony at about 10am to see that most of the sunbeds had been taken and that only 2 were left together. I was aware of the no reserving sun bed rules but others were reserved so I put two towels down. It’s a good job I kept looking over the balcony while I ate my breakfast because within 10 mins the lady from the pool bar, at the request of a hotel guest was removing our towels from the sunbeds. I said “excuse me but there mine”. She said “but you’re not sat here”. I said I would be straight down. So she put my towels back down. They then simply moved a vacant sunbed and put it next to another so the other guest then had 2 beds together. Every day after that the same hotel guest had the sunbeds we had on our first day and it appeared to me that it was simply her preferred location to sit and that’s why she tried to remove our towels as they were where she wanted to be. Every day after I could see between 9 – 11 beds were reserved with towels before 9am. We felt uncomfortable with the situation as it was not a relaxing atmosphere or area, so mainly went to the beach. My summary of this ridiculous situation is that the hotel has 33 rooms, so that’s aprox 66 guests, but only 20 sunbeds. Also the lady at the pool bar obviously looks after those who spend the most at the bar and or are returning customers for which they make a right fuss over. I don’t think they value the TUI guests. There is a safe box in the room, but they charge 2 euros a day. The air conditioning unit in our room was very old and they have it set up so that it will only work if all doors and windows are shut and the key fob is in its slot. However every evening after returning from a restaurant the room was much hotter inside than it was outside. So if we wanted to sit on the balcony to avoid the heat we could not put the air con on, and when we went to bed and shut the doors etc it took 3 hours before the room cooled down. It appears that TUI guests get the non-refurbished rooms, so I would definitely not recommend this hotel to TUI customers or those wanting a relaxed sunbed experience as they are crammed in, not facing the sun, and the regulars gather together talking all the time, or the hotels owners friends and families kids invade the pool.