Paradise Bay Resort Hotel

We book a 12 night stay but left early.

The food is not really good, everything is very loud and crowded, the food is very expensive. Everything besides the entry area the hotel is very old, out of shape, neglected and dirty. We had cockroaches in the room, mold on doors and the ceiling, blood stains in the curtains, the shower didn’t work properly and the humidity in the room got all our clothes damp nearly wet. We complained multiple times just to be told the hotel is old not dirty. I include different photos for you to judge for yourself. No effective action was taken to better the circumstances and no compensation was offered. Only one staff member stated a sincere and honest apology, the rest of reception staff showed themself annoyed, grumpy and rude.

In my honest opinion you should better burn your money than pay even a single penny to this „hotel“ if you care about your health and well-being.

Paradise Bay is far from being a 4-star hotel it's very dated and in need of total renovation. We were first given a room where the water pressure was very poor with at times no hot water. The air conditioning did not work for 3 of the 7 days we were in this room. Then we were told to leave this room and were put in another room facing a major road that was very noisy. Again water pressure was very poor and most of the time little to no hot water. When we turned the Air Conditioner on the smell of mould and mildew was extremely bad. As a result, I was having serious problems with my Asthma and having a hard time breathing. I called the front desk and I was told to have room service put deodoriser in the room. Then I called again the next night and they had maintenance come bye and all he did was put his nose up to the Air Conditioner vent and say there is nothing. I can do about this. So he did nothing to even try to correct the problem Also our friends who were in another room had the same problem with mould in the Air Conditioner the smell there was extremely bad like our room so I asked maintenance to go to their room. So he did and again nothing was done to correct the mould. He did the same as he did in our room just put his nose up to the Air Conditioner and said there is nothing I can do about this. And then our last day at the hotel I got an email saying that they would move us to another room. We would have had to move all our belongings with less than 24 hours left at this hotel and most likely that room would have had the same problem. This hotel is by far the worst hotel we have stayed in. It was a nightmare, to say the least with the lack of hot water and pressure mould in the Air Conditioner causing me to have serious health problems. Paradise Bay is responsible for the health and safety of all its guests. They violate health and safety laws and need to be held accountable.

Restaurant staff are brilliant very accommodating for my autistic son, place is very clean. Reasonable priced for what u get. Experience was overall good! Private beach to which was fab. Relaxing atmosphere for a family. Good sized room ❤️