Santana Hotel

This would have been a good holiday if it wasn’t for lack of air conditioning in our room . The hotel have total control of the air conditioning in rooms and turned it off every day from 8am until 3pm Just when you need it most, the room took hours to cool down again once it was switched on again. Despite numerous complaints to reception they lied to us claiming initially it was faulty , we only found out from a repairman that they actively turn it off and did nothing other than provide a fan. If I had known that this was the case at this hotel I would not have booked. I booked a comfort plus room it was far from comfortable. There were good points to this hotel , the WiFi was excellent as were the majority of staff, but I would never come back due to the lack of air conditioning and can’t wait to get home. Not worthy of a 4 star lots or half done repair work and faults.

This hotel is absolutely amazing. Its really modern, The rooms and food are excellent. So clean, And all the staff here cannot do enough for you. The rooms are keep spotlessly clean and the cleaners are brilliant. They are all so friendly and polite. The hotel is situated in a great area. Close to buggiba bus station, Shops, Bars, And restaurants. And its also not in a noisy area. Would I return. Yes 100%. Me and my son are having a wonderful time. We absolutely love our rooms. We go home next Tuesday and wish we were staying longer I will also add. You get free air conditioning, A free safe, And even a kettle, And coffee, Milk, tea and sugar. Also there is a great variety of food. There is something for every ones food palate here. Thank you for making mine and my sons a wonderful that we will have very fond memories off. We will see you next year and my daughter will also be coming with us. 😊

We have been to the Santana about 8 times now… we like the actual hotel and location and the staff are amazing. The hotel has under gone some extensions and upgrades recently which I think was needed, but our room we had 246 was a complete WiFi black spot … the room was small and badly designed, in my view . There was nowhere to put your toiletries in the bathroom except a small window sill … the balcony area was tiny but required a small table or something to sit out with. We were unfortunate to be right next to two rooms that were occupied by two groups of young lads who thought it was ok to scream and shout until early mornings on their balconies… we couldn’t sit out on ours because of this… Their also seems to be a power problem at the locations as our AC kept on defaulting to half power mode when you needed it most.. we had this before when we stayed.. The new Pool area is outstanding and really enjoyed our relaxing times up there, but I witnessed some dangerous actions by the youths that used the pool, jumping in the pool from elevated areas … an accident waiting to happen… I was a bit worried that there was never a lifeguard present to prevent this and to generally over see people’s safety in the water… I thought this would be part of a H&S law to provide round the clock supervision. The Breakfast was outstanding as always .