- Malta Holidays
- Valletta
- The Phoenicia Malta
The finest hotels around the world – like the The Phoenicia Malta near Valetta – have all earned their reputation over time. Indeed, the Phoenicia Hotel tends to make such an impression on its guests that they keep coming back.
As soon as you arrive at the impressive entranceway with its pillared entrance and portico, you'll see just how special the Phoenicia Hotel is. Absolutely in keeping with the traditional grandeur of the capital city, Valetta, it is a wonderful venue from which to really come to appreciate the very best that Malta has to offer.
The Phoenicia Malta's 1920's design aesthetic is a welcome breath of fresh air – richly and comfortably furnished and full of beautiful details. It's grand but very accessible – the thickly upholstered plush chairs are there to be sat on, for example.
Working in such a grand interior, the Phoenicia Malta staff have to work hard to ensure that the service they offer matches up. That the level of service here is consistently impeccable is a testament to them – and a big factor in bringing so many people back here year after year.
Classic twin/double air-conditioned or heated rooms are well-equipped with satellite TV, free Wi-Fi, radio, phone, safe, tea and coffee making facilities, complimentary non-alcoholic mini-bar, and hairdryer. Superior Rooms, Executive Rooms and Deluxe Harbour View Rooms are available at a supplement.
There are beautiful swimming pools, there are wonderful choices to be made in the hotel's two à la carte restaurants; there is even a hotel jewellery shop. (And of course, there's an excellent gym.) To top it all off, the Phoenicia Hotel is set in seven acres of landscaped gardens.
The happy combination of its distinctive design and exceptional service means that the Phoenicia Malta richly deserves every one of its five stars. That it's a convenient gateway for Valetta almost makes you wish you could give it a sixth star!
Explore more of Malta when you book with us by taking advantage of our exclusive car hire deal. For only £25 you will get the use of a category A style car for 3 days allowing you to get around the island with ease. If you want to know more, please speak to our Reservations team. The offer does not include an optional collision damage waiver which can be booked locally for €10 per day. * Please note that the offer is only available for departure dates between November-March.
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Phoenicia still retains its reputation as one of Malta's leading hotels and it has a devoted following of guests who return year after year. Reflecting the grand style of the 1920's with elegant rooms and furnishings, it exudes an air of quiet luxury and efficient service. The hotel enjoys a prime position just outside the main gateway to Valletta. The historical three cities or fashionable Sliema are located just across the harbour, which can be reached by car, boat or bus.
It is rare to visit a hotel and find nothing to criticize but the Phoenicia was perfect. The staff was the warmest and best trained I have ever seen. The pool and restaurants are first rate, and the location is superb.
Having previously stayed at the fabulous Iniala hotel in Valetta we thought we would try the Phoenicia this time given its 5 star reputation & having seen it on a recent tv travel program in the UK. This is undoubtedly a beautiful hotel with a lot of history and stunning gardens however it didnt quite live up to the hype or indeed the promises of being one of the best hotels in Malta.
Firstly, we arranged hotel transport to collect us from the airport and despite confirmation from the hotel the transport didnt show. After 30 mins waiting at Malta airport we contacted the hotel and after a further 30 minutes of phone calls to and fro we were asked if we could arrange our own taxi. Not a great start especially when travelling with an 80 year old. Wasnt given an explanation as to why this happened and still dont know to this day why. Also adding insult to injury the charge for the transport we didnt actually get was charged to our bill so we had to get this removed on checkout. So not a great start to our 5 star experience.
On arrival at the hotel check-in was efficient & we were shown to our deluxe harbour view room with balcony which was traditional but very nice. Unfortunately the welcome bottle of champagne was missing and we had to ask for it which was quite embarrassing.
The Contessa restaurant where breakfast is served is absolutely stunning and the breakfast is amazing. A huge buffet table is laid in the centre with everything you could wish for as well as beautiful menu options and a hot station.It really is fabulous. Freshly sqeezed juices,smoked salmon,cheeses,meats,fruits,freshly baked pastries even local honeycomb.
However on our first morning having breakfast a large family party arrived for breakfast and the toddler with them proceeded to use a portable potty/toilet at the table . Never have I witnessed anything like this in any food establishment let alone a 5 star hotel. From a food hygiene perspective this was totally unacceptable and the health & safety of other hotel guests wasnt considered. On our second morning having breakfast the same thing happened and yet again the child was allowed to use the portable potty at the table. It was very clear that the staff had not approached this party about this behaviour on the previous day. Because of this after breakfast I complained to the front desk which was quite unpleasant but it was clear from the receptionists reaction that I was not the only guest to complain. On our 3rd morning this behaviour ceased so it was clear something had been said to this party for which I was very grateful but it should have been dealt with much sooner than it was.
The rooms are very traditional but very nice however they do have a shower over the bath which despite a large shower screen did leak when being used.I know the hotel is a traditional hotel but walk in showers really are an expectation nowdays as are usb points which were quite lacking in the room. The mini bar was stocked with complimentary soft drinks daily which was a lovely touch and the housekeeping was superb. Our room was kept immaculate and the housekeeping staff couldnt do enough for us. Probably the highlight for us was the food in the hotel. We ate mainly in Contessa in the evenings as the food was fabulous but it was the service given by the serving staff which really stood out. Every night the service was impeccable. Efficient but not intrusive and extremely professional and polished. Standouts for us were the restaurant manager KISHOR KUMAR who was beyond professional and a wonderful ambassador for the hotel. Our servers ALEX PRAVIN and BHUMIKA KADARLYA were simply wonderful and gave some of the best restaurant service we have ever experienced so thankyou to them all. Also room service was superb and the room service staff (sorry dont remember their names) were wonderful. All in all we had a lovely stay at this hotel but I do think given its price point and reputation everything should be absolutely spot on and for us this time unfortunately it wasnt. I did feel there was an air of complacency in areas but a hotel cant be run on its history and reputation alone. When being sold as one of the best you have to raise the bar and consistently deliver.
Excellent location and excellent hotel, the staff were very friendly and amenities were great. Can’t recommend this hotel enough
The Phoenicia in Floriana Valletta is a stunning hotel. Glorious gardens (used for discrete weddings) and buildings - outdoor pools as well as indoor ones. There is a lovely spa offering a range of treatments. The indoor decor is sumptuous in all areas. The is a lovely wood panelled bar with outdoor terrace area and a brighter casual bar area adjacent to the main "Contessa" restaurant which is also home to the breakfast each day. The "Beefbar" is yet another restaurant serving many meat based dishes (the fillet steaks in both the Beefier and Contessa are without doubt the best that I have ever had! The breakfast is a magnificent affair with both Buffett (fruit, meats, cheeses pastries and yogurts and fish. There is a hot food station with all the English favourites - bacon, eggs and sausages and tomatoes and of course fresh cooked toast and butter. There is also a "live egg station' with egg cooked to order. All manner of jams mustards and ketchup are of course available as are kitchen cooked dishes (eggs Beni for instance). Fresh juice and tea or coffee complete the experience. Service is impeccable. Lunch can be had by the pool and has a large sushi selection to choose from. The rooms are lovely with mattresses and duvets to die for. They are of course air-conditioned and the bathrooms have an excellent range of toiletries. Finally the staff are the nicest and most helpful staff I have come across - a real credit to the hotel. If you are going to Malta you simply must stay at The Phoenicia! I have photos but keep getting an error message when I try to up load them
Th attention to detail at this hotel was incredible, it was beautiful everywhere. All the staff were faultlessly friendly and helpful, it felt a very welcoming place. I would recommend to anyone.
