Ideally suited for family stays, the resort provides an array of activities for all ages, including world-class golf, five tennis courts and swimming pools, spa treatments, kids' club, and private access to the beach through the Pine Cliffs Hotel.
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Really just fantastic, service a proper 5 star and facilities too, buffet all normal as is everything else bar mask wearing inside.Yes food is pricey but they do have amazing restaurants just outside the resort 2 mins away. Really couldn’t fault it, done over 20 club meds, forte village, Costa navarino, Atlantis, pine cliffs was better. The beaches are phenomenal and safe, just fab...
Don’t worry about where you stay and be daunted by the map it’s all pretty close but I would hire a car to explore the amazing beaches and areas around. Pool bar staff and Miguel at reception, it’s you guys with the detail that make a 5 star hotel proper. Nothing too much, well done.
We were incredibly thankfully to be able to holiday during the pandemic and on balance the resort was lovely family friendly resort and the staff incredibly friendly and attentive. The tennis facilities and the spa were incredible. However, there are a few easy fixes I would recommend to the management that in our opinion would make a very material difference to the experience...
Firstly, which is consistent with several reviews, is the temperature of the swimming pools. We visit at least two family resorts a year all over the world and in Europe and with the exception of one small pool at Pine Cliffs, the water was simply too cold to swim and the coldest by far. The kids were fine, but my husband and I were cringing when we got in and counting the minutes until we got out. Having been an investor in swimming pools and gyms, I know it is not difficult or costly to increase the temperature slightly to make the guest experience better. I wonder why this has not been done despite several complaints? For this reason alone we will hesitate returning. Secondly, given the covid restrictions and the time everything takes, it felt as if the resort was under staffed. Restaurants were half full when we arrived yet others were told there were no tables. Service was slow, and particularly the breakfast buffet was limited and time consuming.
absolutely gorgeous luxury resort, enjoyed it just for a couple of days with my family. Super spacious apartments, beautiful territory, great staff & food. Would love to go back for a longer stay! Thanks!
A beautiful resort, but unfortunately the restaurants and pool areas were incredibly crowded. The whole place felt woefully understaffed, as if they weren’t prepared to handle the high number of guests; 30 min queue to get a table for breakfast followed by another 30 min queue to get into the actual buffet; All sun beds gone by 9.30am (including extra ‘emergency’ sun beds brought in for the lawn to cope); Restaurant already fully booked the entire week; Often no one picking up when calling concierge, reception, or in-room dining. All the staff were lovely and genuinely tried their best, they were just massively overwhelmed by the crowds...
Overall a really disappointing experience.
I agree completely with the review by Martin H. Little has changed since his visit.
Although breakfast is still set up as buffet style, everything is behind Perspex screens so you queue up and ask a member of staff to get you everything you want which takes ages...
I understand this is due to COVID requirements and stops contamination but there simply aren’t enough staff. They’ve pared down the choices which makes sense but most “hot” items are almost cold by the time you get back to your table.
Some of their premium (pre-bootable) restaurants are closed. I assume that’s due to staff shortages too but it means we can’t make a single dinner booking in the resort at any restaurant for any night during our holiday. So we’re putting our name down and waiting/having to queue for that too.
Similar problem with activities. Our 14 year olds son is apparently too young to use the gym (even under parental supervision), he’s too old for the Junior Sports and there isn’t a single time available all week to use the tennis courts. They seem to be in constant use, almost exclusively by the coaches who are giving private lessons. And of course there’s no available sun beds by the pool after 9am so he’s getting pretty bored with just the beach and the driving range.
On the plus side, our 2 bedroom apartment is beautiful and spotlessly clean and the limited numbers of staff are running around like crazy trying to keep things going.
We are so grateful to be able to have a holiday after this lockdown so I feel guilty pointing out my niggles but the resort shouldn’t accept as many reservations if it can’t cope with them. This is our third time here but it might be our last. We definitely won’t be back until after all the COVID restrictions have been lifted.