Club Amarilis

BIGGEST CATFISH we stayed in. We watched the YOUTUBE video of the hotel was looking forward to staying here for a few days and then when we arrived we found out it was totally not what we expected. We were allowed into our room one hour early. When we got into the hotel room we were greeted by the smell of bleach mixed with sewage. Amd the room was like a time capsule it was so outdated and looked like it had not been updated in 20years(better 2 star hotels in blackpool) the bed was so small the furniture was old amd very tired the bath had mould all around the edges and a massive rust mark on the base of the bath the sink area was badly stained the paint was all old and worn out i do have images of this if needed. We went down to get lunch and found a very small area where the food was (again photos if needed) The selection was so minimal and no variety never have i seen a all-inclusive with such little choice and next to nothing for children so glad we did not take our children with us. we put a few items on our plate to find it was all cold and either salty or tasteless. Demoralised and still hungry we went upto our room.to change so we could relax at the pool when we got back to our room we was greeted with a very strong smell of sewage the bleach smell had gone we opened the windows and door and left to go to the pool. The pool side is relatively nice amd has sun all day but thats all that is pleasant about it the small shallow pool was full of dead bugs and not cleaned during our stay. The snack bar only served ice cream from 3.30pm until 5.30 we went to get a hot snack and the options were hotdogs or burger but even though we were there at 3.30 the food was stone cold this should not be the case at all. This was the same everyday the music was on loop all the time and never played a different playlist. When dinner time came around 7.pm we went for dinner and it again was cold food and very minimal choice that was salty or tasteless (the breakfast was exactly the same) after this we went back to our room and I got in touch with jet2 on whats app I was called the following morning. We spoke about my options I said I wanted to move hotels but this could not happen because it would take 48hours to find something new. I was offered a different room and told the manager would be informed the food is not hot or upto standard I met the manager that day at 2pm she showed me another room this room had been decorated and was more modern but upon entering only had a slight smell of sewage so accepted the room. When I took my partner upto the room the smell was worse than the other room but by this point I did not want to keep moaning but I later noticed that the flooring in bathroom was flooded underneath and seeping through the seems even on the outside of the room. I mentioned this to the staff on front of house before we went out for a meal because we could not eat the dinner two days running we wanted a nice proper hot meal we ate out for at least one meal everyday so that we had a proper meal ( we should not of had to do that in an all inclusive package €150 it cost us over 3 days to eat out. The bed was really hard and my wife had to sleep on the sofa bed because of this my wife is disabled with fibromyagia and struggles alot . When I spoke the rep for a second time I mentioned he should go to my room and see floor for him self and the smell I believe he did this. Also at night time you have no where really to relax as they close the pool area from 7.30 and only have the cafe area open with high seated stools and not entertainment whatbso ever you are literally forced to have to go out amd spend money at a bar for entertainment i am so annoyed that I have spent £900 of my money on such a shambles of a holiday Portugal is such a nice place but my memories of this holiday are of the really poor hotel not the experience of being in Portugal. I was on tbe phone with **** most of the time even though my complaints were raised to hotel they did nothing to change this i think I have covered most things Regards steve

We had a very pleasant stay last week at Club Amarillis, there were 14 of us celebrating two milestone birthdays. We were All Inclusive, the food was very repetitive but not too bad. The hotel, swimming pool and surrounding areas were very clean, it is a very nice swimming pool and pool bar, the only downside was if you are in a wheelchair or mobility scooter you cannot access the pool, as the gate was locked most of the time, you need to use the ramps to get to the pool bar and then there are steps to walk down. We were in room 515 the living/dining area was really big, the kitchen, bedroom and bathroom were not bad either. I asked at reception if someone could show us how to pull out the sofa bed, much better than that a gentleman brought us a single divan up on a trolley! Our cleaner reported that one of the legs on a table needed repairing and one of the lights in the bathroom wasn’t working, we never even thought about reporting them, that is what I call good customer care!

Where do i start we arrived for Easter break my family and I the weather wasn't to bad but when it rained the hotel would not open a indoor bar for us to sit in we were all out at the pool bar cold and wet even for a cup of coffee walk and slip through the rain to get one. We then decided to go and pay for the indoor pool but then told it was 10 euro each for two hours the 5.50 euro for a hair cap even tho we had short hair so never did. My husband loves a gym he paid 35 euros for five sessions the gym is open to the public so people coming and going from morning til night. The hotel only had a little few seats to sit at where the front doors are. The hotel is not like a normal all inclusive hotel it is part residential people live in this hotel with there pets was weird seeing them coming out the lift and walking around the hotel. The food was actually good part of the hotel drinks nice aswell if you could find a seat after dinner to have one. We were sitting playing cards by the bar on the night time and my daughter had crisps and the bar man said put them away you can't eat them in here we did put them away but I did ask is there crisps to buy he said no and walked away. We spend most of our night out at the bars on the strip after that. The room was big where we slept if your going with kids I would ask to be moved wish we did the noise outside was so bad kept wakeing us up we were on the first floor above the entrance.