Dorisol Florasol

Lovely friendly staff. Breakfast had plenty of choice - cheeses, hams, fresh fruit, pastries, cereal & full English. Only had 1 evening meal at Madeira night, a buffet along with folk group singing & dancing. Beds comfortable & a big room with kitchen, ( microwave, kettle,2 hobs, fridge, plus crockery & cutlery. ) Balcony looked onto sea ( on 7th floor) but rails quite rusty. The only let down was the cracked & mouldy tiles in the bathroom Bath was very slippery, & the extra long shower curtain didn't help. Definitely need a non slip mat in bath, also a shelf to put your toiletries. Pol good with separate toddlers pool. Never had a problem getting a sunbed, although not very comfortable as no mattresses on them. Also there is a shaded part with tables & chairs. Buses to centre are 4-5 mins away down steps, along with the tourist Hop On Bus. Supermarket & restaurants & taxi's very near as well. Madeira is not a very good place to visit if you have mobility problems, it is very steep & hilly.

Very disappointing experience at Dorisol Florasol Residence Hotel.

The apartment we received was extremely old, outdated, and completely different from the renovated apartment shown in the booking photos. Most importantly, it did not include the balcony that was clearly part of the booking description and voucher.

We specifically booked a renovated balcony apartment, but instead we were placed in an old apartment of a much lower standard. From outside the hotel it is clearly visible that most renovated apartments have balconies, yet the hotel still insisted that this was “a Transavia issue” and refused to take any responsibility.

The bathroom conditions were also unacceptable. The bathtub/shower drain was blocked, causing water to accumulate while showering, which created both an unhygienic and dangerous situation.

What was most shocking was the attitude of the hotel staff. Instead of apologizing or trying to properly solve the issue, they effectively preferred that we leave the hotel — which is ultimately what we had to do. At no point did the hotel apologize for the misleading advertisements and mismatch between the booked accommodation and the actual apartment provided.

This completely ruined the beginning of our holiday experience.

Would not recommend unless you are prepared to risk receiving an apartment very different from what is advertised.

They treat you like cattle!!!! The hotel needs refurbishment and the staff needs training in customer service. Avoid them like the plague!!!!