SITUATED ON A SPECTACULAR SITE, IN THE WEST HILLSIDE OF FUNCHAL, WITH SUPERB VIEWS OF THE ATLANTIC OCEAN, THE BAY AND MAGNIFICENT MOUNTAINS.
Prices in the calendar are based on the cheapest room(s) available and your search criteria
we go on average 3 or 4 holidays a year so we have stayed at many hotels worldwide but never has any been that good we have returned 3 times spending a total of 52 days here this year alone.The view from balcony when u wake up is hard to beat one word describes itb "STUNNING" the rooms are modern absolutely spotless cleaned evry day to a high standard with nearly every room having a stunning view from the balcony. over the whole of madeira absolutely beutiful..Every part of this hotel is spotless and food/service is great and every single member of staff bend over backwards to help you in this hotel u most def arent just a number your a valued customer and that is how u get treated totaly as an individual..any problems theyl fix it the nicest friendliest staff you could ever meet..wed just like to say a big warm thanks to mr spinola manager,victor,monica,diogo,rubina ,carlos,leonardo and every1 else i havent mentioned you all make a great team giving us a fantastic holiday every time..please ignore any bad revies people have left theyre quite unbelievable and feel free to ask me anything u want about this hotel if u want an honest answer from a fellow traveller.....in my eyes this shud be a 5 star hotel we would recommend to anybody p.s. on my birthday arrived back to tidied room, silver bucket finest champagne, botle of dearest fanous madeirav wine,birthday cake strawberries and a signed card from evry member of staff......very touching unexpected and unbelievable total class!!!! being a business owner myself i know 8/10 peoplle onl leave reviews when unhappy most of the happy people dont bother so ignore any bad reviews this hotel is top class!!!
Hotel had its prime long ago. All furniture and bathroom equipment looks outdated. Don't take rooms from the garden side, on the other side of the fence there are loudly barking dogs at night...
Unfortunately sloding doors to balcony are not sound proof. If you are located near alevator you should know that it stops with a loud bang. Otherwise nice terrain and views from hotel area. Tasty breakfeasts. Would not reccomend dinner though.
We stayed in a family room and a standard twin room but annoyingly they had separated us in the different parts of the hotel. The hotel is comfortable but with a slightly strange layout (having to travel up to the third floor from our room to go across to the reception)! The family room was large and well equipped. The location of the hotel isn't great in terms of local restaurants or shops but they do provide free shuttle buses into Funchal...
The views were amazing as you could look over Funchal though.
Breakfast was very good in terms of variety, from hot cooked breakfasts, cold meats, Pastries and bread, fruit and the pancakes which my daughter loved! The BBQ night was very good food but I was shocked at the price when we went to the restaurant one-night for drinks and some chips!
Overall comfortable, not the most family-friendly hotel but for couples it's very reasonable!
Where do I start with this one the worst holiday / hotel experience I have ever had.
It should have been the same coming back but we insisted that they go on the coach. 2. ROOMS Our 1st room we got was dirty and horrible and no 3rd bed so they moved us to another room which was a bit better fairly clean but still a lot of dust I wrote my name on the toilet roll holder in the dust and it was there all week and probably still there now. 3. FOOD Breakfast standard they will make your eggs how you want or omelette you had beans cereal or cold buffet e.g ham salami cheese salad etc - ok so for Dinner nothing was catered for children we had to ask every night for something to be cooked for him as for Adults the food was awful I am so upset we went 1/2 board it was just a waste of money. 4. DRINKS ok so your drinks are not including in your dinner so if you are going there don’t buy any drinks as they are 3 time more expensive that what you would get in a bar or supermarket we brought a bottle local Fanta called Brisa which is normal €1 and it states it on the bottle but they charge €2.60 per bottle but in the room in the mini fridge it’s €1.80 a bottle of water in the restaurant is €3.40 in the shops €0.84c it is a total rip off and you can’t bring your own drinks into the restaurant 5. POOL so there is outdoor pool and indoor pool - outdoor pool is absolutely freezing even the the hot sun it’s not a pleasure to go in there a cool off it’s too cold - Indoor pool lovely and warm but there is private swimming lessons happening with local residents so you can’t splash or have fun 6. TENNIS same as above private lessons so you don’t standard a chance to book at €5 an hour. 7. STEAM ROOM & SAUNA not free it’s €5 a hour and you have to give them 1 hour notice. 8. SHUTTLE BUS good little service but no one told us on arrival it doesn’t run on a Sunday - we were waiting with other couples saw the time lapsed asked reception and was told not on a Sunday
Please do not book this hotel if you want a cheap escape you will want to escape from there in 1 day
3 positives - a lot of hand sanitisers and they made sure people were wearing masks and gloves at dinner serving and the towels were always changed daily in our room and the WiFi was outstanding.
Very nice place, great and inteligent staff (Nunu? Im not sure about his name, was absolutely excelent) , very nice food, especially dinners!! What i didnt like - gym is open since 8 a.m., this is too late for people who want go to the gym before breakfast. And second i missed music too much in swimming pool area and sauna, tennis what u have to pay. At hotels is clear to have for free.