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  • Madeira
  • Funchal
  • Pestana Carlton Madeira Ocean Resort Hotel

Pestana Carlton Madeira Ocean Resort Hotel

TripAdvisor Review
Portugal, Europe
Funchal

This luxurious hotel is located in the lively city of Funchal on the mesmerising Portuguese island of Madeira. The hotel enjoys an idyllic slope setting overlooking the shimmering waters of the magnificent sea. Guests will find themselves just 10 minutes from the beach and in close proximity to a selection of colourful shops, exquisite restaurants, lively bars and nightclubs.

This upscale hotel offers a host of exemplary facilities, catering to the needs of discerning business and leisure travellers.

Guest rooms are styled with neutral tones, classically-beautiful furniture and an exhilarating sense of calm and tranquility. All rooms are equipped with a range of facilities to ensure a comfortable stay, facilities include a Flat screen TV, electric kettle, mini-bar, air conditioning, Wi-Fi, and a balcony. Rooms with upgraded views eg. pool view, garden or sea view, are available at a supplement.

Guests will be impressed by the hotel's choice of exceptional leisure, recreational and dining amenities.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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7 nights
Bed and Breakfast
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Facilities

  • Fitness centre
  • 24-hour reception
  • Mobile phone coverage
  • Wired Internet
  • Wi-fi
  • Room service*
  • Laundry service*
  • Medical service
  • Bicycle hire service
  • Air conditioning in public areas
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Best experience!!

My family and I visited Madeira for the flower festival. We had a fantastic time at the hotel.

The hotel is ideally located near the beach, a few meters from several grocery stores, a variety of bars/resturants pharmacy and walking distance from the city centre. My kids especially enjoyed the kids dinner that was organised by the hotel, they had such a great time and made new friends...

We also enjoyed the cocktail where we met some of the hotel management.

The hotel was super clean with friendly staff who went out of their way to assist us throughout our stay. The breakfast had great variety and healthy options too. We also enjoyed the games rooms and especially loved the indoor pool and jacuzzi 😍

Thank you the wonderful experience. We look forward to staying there again the next time we are in Madeira!

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TripAdvisor Review

Really nice stay

It's a really nice hotel with great location. Our room was big and we had a view on the pool and ocean. We really liked the breakfast and dinner at the pub...

The employees were friendly and helpful. We had live music almost every night. You can walk about anywhere in the town from this hotel in 15-20min. We really liked our stay and this hotel will be our choice again when we visit Madeira.

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TripAdvisor Review

Lovely hotel

Review by kak2781 London, United Kingdom

Enjoyed my stay in this hotel. Had a lovely large seaview room. Booked bed & breakfast so I could try tge local restaurants...

The breakfast was excellent catering for all tastes. Covid measures were excellent.

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TripAdvisor Review

Beautiful Island, beautiful views.

We stayed in April 2022, this hotel is well located for most things and places. On arrival we felt the receptionist, who checked us in, was less than welcoming, but that was soon forgoten when we saw the room. We had a Junior Suite which was on the 11th floor and sea facing...

The room was huge and had everything we could want and the views were wonderful.

The receptionists on the desk when checked out were great, very helpful and organised our boarding passes for the flight home. This was particularly good as we had previously been told that this could not be done at the hotel.

The hotel has very good facilities, excellent pools, access to the sea via steps from a small pier. The flower beds, around the main pool, were very well kept and very colourful. Everywhere was clean and fresh, although there were some small points in need of a little TLC., but generally the Hotel is very well looked after.

We met some excellent members of staff who went out of their way to ensure that we wanted for nothing, in particular we would like to thank Nelia, Andre, Ana and Manuel, to name but four. We were made to feel welcome and wanted. The Chamber Maid service was excellent and the room was always clean and tidy.

The only downside, for us, was the evening meal, whilst the food was ok, it wasn’t great, apart from the Lamb Chops which were delicious. There was always something that was good, but main courses tended to be a little dry or not to our taste. Should we return again, this was our second visit, we would probably do so on a bed and breakfast basis, as we did on our first visit.

There were a couple of little niggles, the tea/coffee and milk in the room were not replenished. When we questioned this, we were told that we would have to pay extra, only 4 euros a day, but we thought this was odd in a hotel of this standing, so we bought our own coffee in a local supermarket which was better and cheaper. Also, there was no coffee offered after the evening meal, we asked if coffee was available and we were told that it was, but we had to pay extra for it. Coffee and other hot drinks were available at breakfast, but these were via machines and not very good. The orange juice was very good.

There is little entertainment in the evening, sometimes there would be a young lady singers in the “Pub” and lounge, all were very good, but that was about all there was, apart from football on the televisions. Mind you, in a place like Funchal there’s always something entertaining going on.

We would go again and we would recommend this hotel.

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TripAdvisor Review

Fabulous Hotel

Review by Joan C Liverpool, United Kingdom

Just returned home from our stay at Pestana Carlton with family.The Hotel is fabulous, lots of outdoor spaces to just chill and relax, the Breakfast room is very big and lots of choices to eat. The hotel staff are very courteous and helpful, the young gentleman at the entrance is really pleasant taking time to greet you each day. There is a pub attached to the Hotel which is very reasonable for food and drink, Andre who is one of the staff members is excellent, always making sure we were served very efficiently a lovely young Gentleman, who made our time in the pub very pleasant There are a number of eating places close to the Hotel very handy if you do not want to venture far. Taxis close to hotel which are very reasonable. We booked a tour with the hotel to West side of Island which was excellent, our driver Augusta was very knowledgeable a trip worth doing. Would not hesitate staying at this hotel again.

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