Savoy Palace

Our stay at The Reserve at Savoy Palace was exceptional from beginning to end. My wife and I have stayed at many beautiful hotels, but we have never experienced anything quite like this. The quality of the rooms, service, location, and attention to detail was impeccable. I honestly do not think another hotel will ever compare.

Christina personally greeted us as soon as we arrived and shook our hands. That thoughtful welcome immediately made us feel valued. Her leadership was evident throughout our stay in the exceptional service provided by every member of her team.

Our personal assistant, Mariana, made everything feel effortless. She was attentive, thoughtful, and always available to help. She even helped us select and arrange gifts for our hosts, which meant a great deal to us.

The views were breathtaking. From the hotel, we could see the Atlantic Ocean, the water, and the beautiful green hills surrounding Funchal. The location was perfect. We were close to excellent shopping, restaurants, the waterfront, and everything we wanted to explore. There was always something fun to do, yet the hotel was so beautiful that we were equally happy staying there and enjoying its amenities.

The spa was one of the highlights of our visit. It was peaceful, beautiful, and incredibly relaxing. The steam room and pools were immaculate. Every part of the spa felt thoughtfully designed and created the perfect place to unwind.

Breakfast on the 16th floor was another unforgettable experience. The food was excellent, and the panoramic views made every morning special. Juan went above and beyond to ensure every meal was perfect. His warmth, kindness, and attention to detail made us feel genuinely cared for.

The Reserve was more than a hotel. It was a complete experience filled with beautiful scenery, relaxation, laughter, and fun. We are incredibly grateful to our dear friends, Deo Linda and Joe Caldera, for introducing us to such a special place. This was truly a once-in-a-lifetime stay that my wife and I will never forget.

We stayed at the Savoy Palace for three nights at the end of a multi-stop trip around Madeira, as a family of four with two young children. Our Junior Suite worked well for us, and was a beautiful and large room. We loved the snacks on arrival, including fun options for the children, and the hotel was very helpful in organising various surprises that my husband ordered for my 40th birthday while we were there, as well as giving us a complimentary bottle of sparkling wine and a small birthday cake on the day.

The hotel itself is lovely, modern and light and with everything you could want for a relaxing and refined stay. Breakfast was fantastic, the pool area is beautiful (a little chilly for our stay in November but we did swim anyway) and the wider outdoor areas lovely. We visited one various bars and restaurants, all of which were great and very good with our young children, despite us being a very different age group to the majority of the clientele. There was also a kids club room which you could use independently if not attending the club, which our toddler enjoyed. I made use of the spa facilities which were lovely.

All in all an excellent stay. Our only issue was when we came to leave, there was a very long wait time for help in bringing our cases down from our room, and when we asked about this we were repeatedly told someone was on the way, despite no one arriving for around 40/45 minutes. Additionally, we had a hire car which we parked in the (very convenient) underground car park, but were told that the staff could not bring the suitcases to the car park. Given we had two small children and a buggy in addition to plenty of luggage, this was not at all helpful - however eventually a very kind member of staff did bring the cases down via a staff lift to help us out. This process aside, we had a lovely stay.