It is the most emblematic of Benidorm and the tallest hotel in Europe. With stunning architecture, restaurants and pool area including a large lagoon pool ,also a children's pool. The rooms and suites offer a perfect combination of design, functionality and comfort. They are modern and comfortable rooms, all outdoors. *** CHILDREN: 2 TO 12 YEARS
Prices in the calendar are based on the cheapest room(s) available and your search criteria
had a nice couple of days at the Gran hotel Bali, was a bit far out for main town benidorm but no problem getting a cab and a lovely walk back through the old town about 45 minutes. The hotel pool and bar area inside and out really lovely. All staff we meet were friendly. Hotel clean. We had breakfast included....dont bother the food was cold and so was the luke warm so called hot water so no proper tea..... The hotel and area is Spanish tourism but no problems at all all in all a nice break
just returned from this hotel and what a nightmare the dinning room was packed far too many people in there at one sitting , plastic gloves all on the floor very dangerous no control from the management it was a free for all the food was always cold what bit we could get after being pushed out the way not one sanitizer machine around the hotel were filled up had to que ages to get a lift and there are 6 but always full we were on the the 9th floor the room was tiered looking but clean but its not a 4star hotel
Poor cleaning of the room. Several times we experienced that the bed linen was not changed, there was sand in the bed, the shower was not cleaned, waste was not taken away from the room and finally we had to complain to the reception, after that the room was cleaned satisfactorily. The bar located by the children's pool makes the worst Sangria we have experienced, the bartender mixed a little Fanta orange and Fanta Lime with some leftovers he had left in a plastic bottle, incredibly bad...
During our week's stay, I have not had cold milk in the breakfast room a single day. When we arrived today from a long day's trip we ask the bartender if we could get a couple of ice cubes as the fridge in the room does not keep drinks cold, but then we had to pay 1 Euro, the bartender had a big bucket of ice cubes but with a sour face he have paid, we have traveled the world but never had to pay for a few ice cubes. We chose half board, mostly the same food every day, here you should be able to be more creative, we arrived on Saturday and then the best langostinos were served, but they only served this on Sat, in a city known for seafood you should vary more on the buffet and have several days with a small selection of seafood.? The worst we experienced was during dinner, the chef who is cooking hot food sweats, then takes paper and wipes his face and head but does not change plastic gloves, does not wash and does not use antibac and serves food to the next guest, very unhygienic! If this hotel is to appear as a 4 star hotel, there are several things the management should address. We travel a lot and have traveled around the world, we were in this hotel in 2018 but then it was much better!!
I have recently returned from hotel Bali, my second stay, and I was happy enough overall, and I would probably stay again. However….
My biggest gripe that really made no sense was set meal times. Just 2 different meal times for hundreds of people. So that means you have ALOT of people all queueing and descending on the dining room at the same time. Now, it wasn’t like this the last time I stayed, so I only assume it’s covid related. But where’s the sense? Aren’t you meant to space people out during Covid, not to tell them all to come at the same time?! This meant days had to be planned if I wanted to be back for dinner (bang on 8pm for me) waiting for lifts for 20 mins, food running out, not being able to get a drink etc etc. I won’t lie, it did ruin meal times for me as it was horrendously noisy, like a school canteen. Not a pleasant dining experience at all. Food was ok, nothing to write home about.
But for the positives, room cleaning was exceptional, beds comfy, good shower, nice to have a fridge (take a travel kettle of you like a brew) views were lovely at sunrise and sunset. I know it’s at the end of the resort, but I prefer to stay somewhere quieter. We were only there a few days so walked a lot (maybe 45 minutes each way to new town at a slow pace along the beach, 30 mins to old town), but there are buses just round the corner from the hotel at 1.55 each way. Took maybe 10-15 minutes to town. Supermarket across the road and a tobacco shop. Plenty of bars and restaurants in the vicinity and just 5 minute walk to the beach and prom.
I would stay again, just hope they go back to usual meal set up soon or I would probably just go room only.
On our last night and can't wait to get out, hotel is well presented, clean, modern etc, reception staff helpful and the guy on guest experience is more than helpful, however.... restaurant staff are rude and look after the Spanish... speaking of which, we have never met a more ignorant, horrible, rude set of people in our lives, it really is like a cattle market in the dining room with no control or co-ordination from the staff, lost count how times where they just barge in front of you, queue jump, push past, glare at you, shout at you etc, food all over floor...
Total disrespect for anything. Definitely not the 4 star experience.