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  • Benidorm
  • Costa Blanca
  • The Level At Melia Villaitana

The Level At Melia Villaitana

Spain, Europe
Costa Blanca

This hotel is situated in a quiet area, being part of the Villaitana Wellness Golf and Business Sun Resort complex, just about 7 km away from the Benidorm resort centre where guests will find many shops and entertainment areas. Poniente beach is just around 10 minutes away by car and the nearest airport is Alicante, only some 40 minutes from the hotel.

This luxury hotel, opened in 2006, comprises a total of 175 rooms of which 146 are deluxe, 13 Junior suites, 14 executive suites, 1 presedencial suite and 1 Royal suite. Guests have access to a huge number of facilities such as varied restaurants and bars, a business center with internet access, a shop, room service, laundry service and a conference centre.

This luxury hotel, opened in 2006, comprises a total of 175 rooms of which 146 are deluxe, 13 Junior suites, 14 executive suites, 1 presedencial suite and 1 Royal suite. Guests have access to a huge number of facilities such as varied restaurants and bars, a business center with internet access, a shop, room service, laundry service and a conference centre.

The hotel offers 2 18-hole golf courses (par 72 and 62) and one driving range and a club house with a restaurant and a coffee shop. It also has 5 paddle courts, 2 tennis courts and 1 multi-sports court. A pool area consiting of 5 pools, comes with a swimming pool, an outdoor heated swimming pool and a children's pool. Billiards facilities are also offered. There is also a fitness and yoga room.

The hotel has a varied range of restaurants, the Los Naranjos restaurant, offering Westin Renovation Breakfast and elegant dinners with a mediterranean buffet, for those who book with breakfast included or half board. The Indigo restaurant (à la carte) offers local rice dishes for lunch and fine dining for dinner.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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Facilities

  • 24-hour reception
  • Wired Internet
  • Room service
  • Laundry service
  • Air conditioning in public areas
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Sun terrace
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  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

The Level - great concept, average delivery

Review by MeAndMrsJonesUK Manchester, United Kingdom

In the main, I will be referring to the experience we had at The Level, as this is where we had booked our room.

The hotel location is perfect, with great views overlooking the Benidorm skyline and the ocean backdrop. This is, of course, a disadvantage for those without their own transport as you will need a vehicle if you wish to leave the complex during your stay as it is too far to walk into Benidorm. Taxis are available of course.

The hotel buildings are impressive, laid out like a small village and it has a great feeling about it...

The style of the buildings and the room we had I would refer to as traditional, not modern (as suggested in some of the room photos on the website)

There is ample free parking on-site, some on extended car parks which is on uneven ground and without spaces being marked out (just to be aware of) and other parking is on prepared surfaces which are a little further away from the hotel reception. The result is that the car parks closer to reception get crammed with cars, making entry, exit and parking very difficult.

The reception experience is poor. Simply put, there are not enough staff members to deal with the volume of people during our stay, which I appreciate maybe a seasonal issue, but nonetheless, it takes a long time to be processed in reception, whether that is check-in, general enquiries or check out.

Our general experience of reception during our stay was that nothing got attended to. It took for us to make things happen, which is not a good customer experience. On a number of occasions, a phone call to reception does not get answered and you are met with a voice recording in Spanish, which is not helpful if you do not speak the language. (I appreciate you are in Spain, but there are international guests!)

The room we booked was a Junior Suite and, according to the Melia website, will be located on the 2oth, 22nd and 23rd floors, which caused some confusion when we were provided with a room on the 6th floor. The Level only has 7 floors. Similarly, the website states that there are 2x TVs and a sound tower. We had 1 TV facing the main bed and no sound tower, but these are minor details, which could be important to some people. Finally, the room displayed on the website was not like what we had, in fact, the room we had was far more impressive than that shown on the website.

The room was centrally located overlooking the reception atrium, which is a convenient location but also extremely noisy. This became a specific issue in the late evening/night as a lot of evening entertainment takes place in the Plaza Real just outside, until about midnight most days. You should consider this if it is an issue for you if you like to go to bed early!

In addition to that, reception plays the same 4/5 songs on a loop all day and until late at night, after the entertainment has finished, which can be heard in the room, in some cases until 1 am.

Our room key was contained within the white band we were provided with, which is an excellent idea and avoids the constant thought of 'where did I put the key or have I got my key'

When we entered our room we had a surprise of ballons and cava provided as I was celebrating a special birthday. This was a lovely touch and a great welcome so thank you to the team at the hotel who arranged this.

The room is very spacious and had all that we needed. As we had our daughter staying with us we also needed to use the sofa bed, which only left one chair in the room, but we utilised the chairs from the terrace area. Even with the sofa bed made up, we had lots of space in the room.

The bathroom is an excellent size and had both a very large shower cubicle and a separate bathtub with another shower over it. There are plenty of amenities and more are listed on the Melia app, which can be ordered directly from the app. The app appears to still be a work in progress but works very well.

Yes, the rooms are a little dated/tired in places, but overall the room felt clean and was refreshed each day. The housekeeping staff were very pleasant.

There is a minibar in the room, providing water and soft drinks mainly. BE CAREFUL because despite the Level having a lounge where you can get free drinks from 11:00 - 21:00 each day, the items in the minibar will be charged! In our view, this was a negative point to the room and should be reconsidered by the hotel management.

We requested that the minibar be emptied as we will not use it, (I will certainly not pay 3.50€ for a small bottle of water), but despite all the requests, no one addressed this so we took the items out and placed them in the unit next to the fridge so we could then use the fridge for our own items.

The Level offers an exclusive experience at the complex. I cannot compare our room to one which we could have had on the other side of the hotel. The Level does provide a lounge that offers soft drinks, tea & coffee, wine and nibbles from 11:00 - 21:00. Whilst the lounge is supposed to be exclusive to the guests staying in the Level there is nothing stopping anyone walking into the lounge (staying at the hotel or not) as anyone can freely walk into the Level area, through reception and out onto the terrace and enter the lounge from the open door leading from the terrace.

Most days we saw people who did not have Level access using the lounge and the Pools in the Level area.

The breakfast at the Level is fantastic. I cannot praise this experience enough.

Access to this area is controlled to Level guests only. The staff are welcoming, pleasant, helpful and friendly. There is enough food choice for everyone and the quality of food is excellent. There are enough facilities to cope during the busy times also and there is the ability to dine inside or out.

The breakfast area felt clean, considering that is a buffet experience and a lot of people are not hygienic!

As mentioned we were staying with our young daughter and we used the children's entertainment provided each day. I will begin by saying the staff looking after the 4-12-year-olds are excellent! They put so much effort into making the children feel special, they are full of energy and they really do work very hard.

BUT... each day there is a check-in process for your child. Naturally, it is quite right that they understand the people attending and specific details relating to allergies and general safety etc. But the whole check-in process takes a very long time.

The times advertised are 11:00-13:00 and 15:30-17:00

Due to the lengthy daily check-in process, it can take up to 45 minutes for the line to be cleared. If you do not arrive 15-20 minutes before each start time then you could be waiting in that 45-minute line!

In addition to this, the finish times are not as advertised and the activities are not clear enough, so you always have to check what time you need to collect your child and where from. Accepted that you need to be flexible and that the two main collection areas are the blue house or the lagoon pool, but the variance in times is an issue.

On one occasion, having been told to collect my child at 12:45, I was telephoned at 12:40 to ask where I was... I was on my way to collect at 12:45. When I picked my daughter up I then found out she had missed out on an activity because for some reason she had not been taken to the pool, as was the arrangement on all the other days.

Something and nothing really but left me with an upset child and bearing in mind I had only managed to check her in an hour before it was a poor experience that day.

All the little things built up until, in the end, I decided to raise the problems with a manager.

I have already referred to the length of wait at reception and this was once again my experience trying to resolve my issues. Having already left messages to speak to a manager, 2 days running with no response, I requested the general manager's email so I could send the details of my issues and allow them to review my issues and respond accordingly. Unfortunately, I had no response to my emails either, later being told my email was not received and I had to resend.

I chased with reception again and was told someone would call me, but I stood firm and waited to meet a manager in person. I finally had some success and met with who I thought was the general manager, but who was actually the guest experience manager.

I explained my issues and left them for him to look into and resolve. I met with him again the following day to review where we were up to, only to be told my email had still not arrived (modern-day - emails don't not arrive) and that a colleague would also assist me in reference to the entertainment experience.

We met again 2 days later and still no resolution and then resent my email which did now arrive. I received a generic email response late on the evening before we departed, only to find the guest experience manager was not in the day we left (naturally he needs some time off)

In the generic email response I received, which didn't even get my name right, I was offered a free upgrade during my next stay, to a room that is below the room level in which I stayed this time. It simply added insult to injury.

I have had no further response and feel like my issues were dismissed under the banner of 'you cannot please all the people all the time'

So overall, my experience of raising complaints and a manager dealing with my issues is that it is a complete waste of time.

I was not made to feel listened to, responded to or that it was necessary to resolve my problems. I spent a number of hours waiting to meet, chasing to meet, actually meeting, sending emails and without getting anywhere.

This has left an overall feeling of dissatisfaction with the complete experience. As I have mentioned, a lot of small things building up which just make a potentially brilliant experience a fairly average one, and one that came with an insignificant cost attached.

The cost by the way is not really an issue, it is a price I wanted to pay for the experience I believed I would get. My rating of average takes all of the above into account and compares it to the price I paid. Had I paid for a cheap experience then I would have accepted I got what I paid for. I had an average experience.

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TripAdvisor Review

Perfect Stay at The Level

Review by Samantha R Worthing, United Kingdom

We stayed 4nights/5days here for my husband´s 50th and it was just great. Stayed in a Grand Suite in The Level. We had plenty of space for our teenage son to stay on a sofa bed and us in the main bedroom...

Beautfiul views. Decor is modern and stylish. Beds very comfortable and 2 pillows - one soft and one hard - so helped for a good night sleep.
If you stay at the hotel you get a discount when playing golf.
Facilities are ample (when out of covid time). Staff are amazing in all areas. So friendly and lovely people.
My only one comment is it would be nice to see gluten free or spelt bread for breakfast for people (such as myself) who are gluten intolerant BUT the choice on breakfast did not spoil anything and plenty to choose from. In fact breakfast is brilliant.

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TripAdvisor Review

Beautiful resort in a nice location and at a good rate

Review by LINDA081 BELGIUM

Location: The hotel is located on a hill with views over Benidorm and in the middle of a beautiful golf. We did fly to Alicante and had a rental car. The 'Level at Melia Villaitana' is a hotel within a hotel with its one restaurant, rooms, swimming pool, reception and lounge...

Guests of 'the level' can use the facilities in the whole resort.

Check in: We had an early morning flight so our room was not ready on arrival. They noted our phone number and promised to give us a call. We headed out to discover Benidorm and arrange a bike rental and they already called us to inform us the room was ready. Check in was very welcoming and professional.

Rooms: We had a beautiful room with comfortable bed, nice balcony with evening sun and view over the golf, dressing, ....Excellent housekeeping as well.

Grounds: The hotel is made as a Mediterranean village and there are many hotels that use this as a selling point so I was not expecting too much. But the architecture is truly amazing. Very nice sitting area's, beautiful corners and buildings. It does not really feel as a hotel.

Pools: We did stay in the month of October and the Level part of the hotel, was the only part of the resort that was open. We were free to use all the pools in the resort but we only used the swimming pools in the level. There is a heated swimming pool with a really nice temperature and a very big swimming pool that is not heated.

Breakfast: Excellent buffet breakfast and nice sitting area outside.

Restaurant: We stayed in half board and had dinner in the buffet restaurant. Very friendly staff and plenty of choice so always something to find, you like.

Parking: Free underground parking

Spa: This part of the hotel could do with some renovations and the lady at the reception was the only person in the hotel who was not very friendly or professional.

Service: Service was great throughout the hotel and each and every member of the staff did an exceptional job.

Extra: We had access to the lounge from 11.00 till 19.00. It was nice to be able to have free non alcoholic drinks and snacks. The snacks and drinks were replenished throughout the day and the staff in the lounge was extremely friendly.
From 17.00 till 18.00 there is a cocktail hour with free alcoholic drinks and appetizers. It was nice to gather with other guests and get all together at the same place. It was very well organised.

I am pretty sure we will come back to this hotel if we have the chance and I hope this will be sooner then later.

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TripAdvisor Review

10th wedding anniversary ruined

Review by 79robynf Spain

Do not recommend staying with this company! Stayed in golf resort in Benidorm at the beginning of October and was truly disappointed. Dirty grubby room. Pubic hair from previous guest in bathtub...

Phone in room was broken so was unable to contact reception. Bed was uncomfortable. Towels were old and worn rock hard and smelt damp. Coffee machine in the room had nowhere to be plugged in without bringing it into the closet. No. Vegetarian food options. Unhelpful staff. Was a terrible experience overall. I would definitely not recommend this company at all. Completely ruined my 10th wedding anniversary. Plus to top it all off when voiced my complaints to the company they basically wrote back saying I was a liar. Disgusting customer service.

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TripAdvisor Review

Fantástico

Review by mommyspanglish

This is our 7th summer taking our summer break with Meliá (6 of which have been at Villaitana). We were so happy to have the chance to be there this year, even if our stay was shorter than normal. The grand suite was amazing with great views...

There were good measures in place and the staff and other guests wore masks. We were able to be seated outside for every meal (pensión completa) and the staff worked hard to make sure that things moved along as quickly as possible. Guests were respectful of distances and there’s lots of space in all the pools (there’s 9 if you count the spa-which was also great and really clean.) Thanks Ainara for the follow up to make sure everything went well. Hope to be back next year. My home away from home. 💖

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