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  • Benidorm
  • Costa Blanca
  • The Level At Melia Villaitana

The Level At Melia Villaitana

TripAdvisor Review
Spain, Europe
Costa Blanca

This hotel is situated in a quiet area, being part of the Villaitana Wellness Golf and Business Sun Resort complex, just about 7 km away from the Benidorm resort centre where guests will find many shops and entertainment areas. Poniente beach is just around 10 minutes away by car and the nearest airport is Alicante, only some 40 minutes from the hotel.

This luxury hotel, opened in 2006, comprises a total of 175 rooms of which 146 are deluxe, 13 Junior suites, 14 executive suites, 1 presedencial suite and 1 Royal suite. Guests have access to a huge number of facilities such as varied restaurants and bars, a business center with internet access, a shop, room service, laundry service and a conference centre.

This luxury hotel, opened in 2006, comprises a total of 175 rooms of which 146 are deluxe, 13 Junior suites, 14 executive suites, 1 presedencial suite and 1 Royal suite. Guests have access to a huge number of facilities such as varied restaurants and bars, a business center with internet access, a shop, room service, laundry service and a conference centre.

The hotel offers 2 18-hole golf courses (par 72 and 62) and one driving range and a club house with a restaurant and a coffee shop. It also has 5 paddle courts, 2 tennis courts and 1 multi-sports court. A pool area consiting of 5 pools, comes with a swimming pool, an outdoor heated swimming pool and a children's pool. Billiards facilities are also offered. There is also a fitness and yoga room.

The hotel has a varied range of restaurants, the Los Naranjos restaurant, offering Westin Renovation Breakfast and elegant dinners with a mediterranean buffet, for those who book with breakfast included or half board. The Indigo restaurant (à la carte) offers local rice dishes for lunch and fine dining for dinner.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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  • 24-hour reception
  • Wired Internet
  • Room service
  • Laundry service
  • Air conditioning in public areas
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Sun terrace
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  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

A very quiet Level experience…

Review by MarkHowarth Manchester, United Kingdom

We stayed at ‘The Level’ at the end of November 2021. The hotel probably had an occupancy of no more than 40 guests during our 3 night stay and only The Level area of the hotel was open and services were extremely limited for those reasons. We therefore probably didn’t have the full Meliá Villaitana experience during our short stay.

Having stayed in Meliá hotels all over, we booked The Level for the lounge experience and daily pre-dinner drinks/canapés that are offered at most other properties...

Despite no indication otherwise on the Meliá website, Melia App or from the hotel in email communication beforehand, we were informed at checkin that although beer and wine are available daily, spirits and hot canapés were only available on Tuesday and Friday. We discussed this with the reception desk and then escalated to the hotel duty manager and after much discussion, a mutual resolution was found and very quickly afterwards the information on the hotel App was updated to reflect the current offerings. If you are expecting the usual daily pre-dinner drinks offered at other Meliá hotels, check with the hotel before booking!

Due to the low occupancy - only one restaurant was open (Indigo). Breakfast was taken here each morning which was a very high standard. We didn’t have lunch (it wasn’t available on the day we wanted it) but ate in the restaurant one evening.

Our room (701) was a Grand Suite and was excellent. A great location overlooking the golf course with views of Benidorm and the sea in the distance. It was very clean, well appointed, and had a huge balcony with good quality furniture. This room category included free parking in the underground car park which was easily accessible via the main lift.

Also included with the room category was access to the Thermal Circuit in the spa. All guests using the circuit are to wear a swimming cap which (if you don’t have one with you), you are charged €3.50 each for. The spa was quiet when we visited, clean and enjoyable.

The hotel grounds are exceptional, on a huge scale, and very impressive. With the hotel being so quiet during our stay we didn’t get the atmosphere that I imagine is usually here - in fact we could walk through the whole hotel (which is very big) and not see anyone else! The Level heated pool was great and the pool area clean, well maintained with lots of sun beds available.

In summary, despite a very bad start to our stay (where we nearly checked out), we thoroughly enjoyed it and will most certainly return. The Level at the Meliá Villaitana is an impressive hotel.

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TripAdvisor Review

Surprisingly disappointing.

Review by TheShis Tel Aviv, Israel

We spent 6 nights at the hotel in late September.

We landed in Alicante airport and our pre-ordered ride to the hotel was waiting for us (apx. 70 USD). After some 45 minutes, we arrived to the hotel.

We checked in at 21:15 and were allocated The Level Junior Suite 423. We got a lovely wristband, which served as our room key and showed that we were guests of “The Level”. Unlike other 5* hotels, nobody bothered to walk us to our room and we had to find it in a maze of endless corridors. The 50 square meters room was large, but very oddly appointed. It featured 2 twin beds, a large TV, a minibar, safe, sofa, table and an (uncomfortable) armchair. The TV was facing the bed and not the living room, so when you sat on the sofa you were staring at the back of the TV. There were no desk and chair in the room. The a/c in the room was great.

Next to the entrance, there was a huge closet room and a big bathroom with a shower, 2 sinks, a bath tub, a toilet and a bidet. The water pressure in the bath tub and the shower was insanely strong and the water were boiling hot. Embarrassingly enough, all the bathroom amenities were in large, ugly dispensers. Of the generic brand of Ritual. The dispensers nearest to the bath tub were at a height of almost 1 meter, which was impractical for anyone sitting in the tub. As if that was not enough, the bath tub was chipped with a sharp piece of stone/marble sticking out and the shower was partially broken and always leaked to the bathroom. There was mold along the area where the bath tub was joined to the stone/marble and all over the shower’s floor and doors. The towels were very large, but showed a lot of wear and tear.

There was supposed to be a special amenity in the room for “The Level” guests, but there was none.

The room featured a double-size terrace (apx...

25 square meters) with views of the golf course.

The club lounge, called “The Level”, is located next to the reception, and is, in simple words – a complete and utter joke. It is open from 11AM until 9PM and offers very basic things: cold drinks, beer, wine, DREADFUL coffee, snacks, hummus and some olives. That’s it. Due to Covid-19, it is not self-service and you need to ask for one of the attendants for everything. This causes significant queues in the lounge with zero atmosphere. We were shocked to realize that the daily cocktail hour was cancelled and is now only done twice a week (Tuesday and Friday). During the rest of the days there’s a non-existent wine tasting and cocktail making. The cocktail hour itself, which we attended twice during our stay, was nicely put out in one of the terraces, but, alas, the finger food was very average.

The hotel features a spa, which costs apx. 30USD for an hour in a hot pool (only top suite guests receive it complimentary). Outrageous! No wonder it was constantly empty. There were also 2 small gyms (complimentary), numerous tennis courts (paid) and a giant golf course (paid).

The hotel is STUNNINGLY designed and looked like a Mediterranean village. The hotel grounds are vast and mostly well kept. The hotel features 7 pools, but only one of them (the smallest one at The Level) is heated. All the rest are freezing, thus constantly empty. One of the pools feature sand-like ground, which could’ve been nice, hadn’t the water been so freezing. The hotel is divided into 2 allegedly separated hotels – a 4* one and the 5* one (The Level). Nobody bothers to check whether guests are from the 4* or the 5* part of the hotel. Ever.

The hotel wasn’t busy during the week but became VERY busy over the weekend with hordes of noisy locals. Needless to say, everyone was trying to get to the only heated pool which was at The Level. That made sitting by the pool unpleasant with children and parents alike screaming and jumping in the pool while the so-called lifesaver is off somewhere playing with his cellphone.

Parts of the corridors at “The Level” suffer from an acute stench of sewer, which is very unpleasant.

The hotel’s site says the hotel boasts numerous restaurants, but fails to mention that all but 2 of them are permanently closed. One of the restaurants is “Botanic”, which is a buffet restaurant (where we had most of our meals). The other is “Papa Mambo” (and its lower part, open for lunch only – “Casa Nostra”).

Breakfast is included with the rate and the breakfast at “Botanic” is excellent, with a large buffet and made to order eggs, juices and DREADFUL self-served coffee. Do NOT sit outside during breakfast, as you would be overwhelmed with the swarms of birds which will eat your food when you don’t notice. It’s literally a health hazard! We made the mistake of seating outside the first morning, but learnt from it and sat inside the following 5 mornings.

As “Botanic” was the only restaurant open for dinner at the 5* part of the hotel, we had 3 buffet dinners here. The buffet costs apx. 35USD per person and does not include any drinks (not even tap water). The buffet itself is VERY extensive with a lot to choose from, especially for carnivores (much, much less for vegetarians). During the weekend, we were surprised to find another restaurant open for a buffet dinner at the 4* part of the hotel – “Mosaico”, at a reduced rate of 30USD per person. We went to peek and immediately said “no, thanks”, as it looked VERY basic.

The hotel is a 15-minute taxi ride away from Benidorm (not that there’s anything to do there other than hang at the beach). Taxi by meter is apx. 12USD.

Service at the hotel is mostly non-existent. The rooms are very poorly cleaned, and it takes several requests to have them cleaned. Simply requests are never acknowledged (ie. changing a wet bathrobe). The reception is usually overwhelmed with guests and they NEVER pick up the phone when you try to call them from the room. There’s also a language barrier, which is somehow unacceptable for a 5* hotel.

Bottom line – we paid apx. 280USD a night for bed & breakfast, after the season ended. Was it worth it? Probably yes, but “The Level” is certainly not a 5* hotel, especially when it comes to the lack of consistency in service and the condition of the room. Otherwise, the hotel is stunning and makes for an endless array of photo-ops.

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TripAdvisor Review

Nice stay

Review by ferg17 Rayleigh, United Kingdom

Enjoyed our time here at the Level.

Room was spacious and very clean. Pool areas were also clean and thankfully the top pool at the level was heated as the other pools were freezing.

We stayed on half board and had the buffet at the Level restaurant for both breakfast and dinner. Breakfast was good with lots of choice of hot and cold foods...

Only grumble was that the hot food was lukewarm. The dinner was a similar situation whereby the food was only tepid. Hubby made sure he waited for the chef to cook something fresh off the hot plate. Being vegetarian there wasn’t a hot meal choice if you don’t count grilled vegetables as your main course. As much as I love cheese I was a bit sick of cheese salads by the end of my stay.

The Level lounge was excellent. Nibbles such as nuts, olives and crisps were served all day along with wine or soft drinks. Was served by waiting staff (who were lovely) but not sure if that was a COVID thing or if that was the norm? But then we could help ourselves to buffet in the restaurant!

We used the spa which was lovely although It cost €25 just for use of the spa facilities which I felt was overpriced. The only unfriendly member of staff that we encountered during our stay worked on reception at the spa. All other staff at the hotel were friendly.

We would stay here again but probably not on half board

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TripAdvisor Review

Not as advertised and in need of renovation

Review by 399SharonM399 Stirling, United Kingdom

I booked a Grand Suite in this hotel for 2 nights, 688€, it was a birthday break for my husband.Check in was very slow,. Having been given our room key we found our way over to the room, these are older, traditional style buildings with lovely views however upon entering the room , the first impression was of a stale smell, not very nice, the room was dark, dingy and nothing like the photo l had seen on the website, which has clearly been enhanced to show bright white ceilings and walls, the curtains out to the balcony were grey and badly hung, wood all around chipped and scratched, I would not say dirty but it was definitely not what I was expecting at that price point, over the Covid closures surely a coat of paint and varnish could have been given to these very worn out rooms. We went back to reception and was given another room, which was apparently the best they had......

while waiting for it to be prepared we had a drink in the " Exclusive Lounge" which also was in need of refurbishing, chipped woodwork, plugs hanging off the wall...not exclusive at all. 2nd room same condition as first, smelly, dirty curtains, broken bed leg, this was when we decided that enough was enough, we only had 2 nights & had wasted enough time trying out below standard rooms, we were leaving, we queued behind another gentleman at reception who was also not happy with his room !! we received a refund of our money and duly left. What a disappointment .

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TripAdvisor Review

The Level - great concept, average delivery

Review by MeAndMrsJonesUK Manchester, United Kingdom

In the main, I will be referring to the experience we had at The Level, as this is where we had booked our room.

The hotel location is perfect, with great views overlooking the Benidorm skyline and the ocean backdrop. This is, of course, a disadvantage for those without their own transport as you will need a vehicle if you wish to leave the complex during your stay as it is too far to walk into Benidorm. Taxis are available of course.

The hotel buildings are impressive, laid out like a small village and it has a great feeling about it...

The style of the buildings and the room we had I would refer to as traditional, not modern (as suggested in some of the room photos on the website)

There is ample free parking on-site, some on extended car parks which is on uneven ground and without spaces being marked out (just to be aware of) and other parking is on prepared surfaces which are a little further away from the hotel reception. The result is that the car parks closer to reception get crammed with cars, making entry, exit and parking very difficult.

The reception experience is poor. Simply put, there are not enough staff members to deal with the volume of people during our stay, which I appreciate maybe a seasonal issue, but nonetheless, it takes a long time to be processed in reception, whether that is check-in, general enquiries or check out.

Our general experience of reception during our stay was that nothing got attended to. It took for us to make things happen, which is not a good customer experience. On a number of occasions, a phone call to reception does not get answered and you are met with a voice recording in Spanish, which is not helpful if you do not speak the language. (I appreciate you are in Spain, but there are international guests!)

The room we booked was a Junior Suite and, according to the Melia website, will be located on the 2oth, 22nd and 23rd floors, which caused some confusion when we were provided with a room on the 6th floor. The Level only has 7 floors. Similarly, the website states that there are 2x TVs and a sound tower. We had 1 TV facing the main bed and no sound tower, but these are minor details, which could be important to some people. Finally, the room displayed on the website was not like what we had, in fact, the room we had was far more impressive than that shown on the website.

The room was centrally located overlooking the reception atrium, which is a convenient location but also extremely noisy. This became a specific issue in the late evening/night as a lot of evening entertainment takes place in the Plaza Real just outside, until about midnight most days. You should consider this if it is an issue for you if you like to go to bed early!

In addition to that, reception plays the same 4/5 songs on a loop all day and until late at night, after the entertainment has finished, which can be heard in the room, in some cases until 1 am.

Our room key was contained within the white band we were provided with, which is an excellent idea and avoids the constant thought of 'where did I put the key or have I got my key'

When we entered our room we had a surprise of ballons and cava provided as I was celebrating a special birthday. This was a lovely touch and a great welcome so thank you to the team at the hotel who arranged this.

The room is very spacious and had all that we needed. As we had our daughter staying with us we also needed to use the sofa bed, which only left one chair in the room, but we utilised the chairs from the terrace area. Even with the sofa bed made up, we had lots of space in the room.

The bathroom is an excellent size and had both a very large shower cubicle and a separate bathtub with another shower over it. There are plenty of amenities and more are listed on the Melia app, which can be ordered directly from the app. The app appears to still be a work in progress but works very well.

Yes, the rooms are a little dated/tired in places, but overall the room felt clean and was refreshed each day. The housekeeping staff were very pleasant.

There is a minibar in the room, providing water and soft drinks mainly. BE CAREFUL because despite the Level having a lounge where you can get free drinks from 11:00 - 21:00 each day, the items in the minibar will be charged! In our view, this was a negative point to the room and should be reconsidered by the hotel management.

We requested that the minibar be emptied as we will not use it, (I will certainly not pay 3.50€ for a small bottle of water), but despite all the requests, no one addressed this so we took the items out and placed them in the unit next to the fridge so we could then use the fridge for our own items.

The Level offers an exclusive experience at the complex. I cannot compare our room to one which we could have had on the other side of the hotel. The Level does provide a lounge that offers soft drinks, tea & coffee, wine and nibbles from 11:00 - 21:00. Whilst the lounge is supposed to be exclusive to the guests staying in the Level there is nothing stopping anyone walking into the lounge (staying at the hotel or not) as anyone can freely walk into the Level area, through reception and out onto the terrace and enter the lounge from the open door leading from the terrace.

Most days we saw people who did not have Level access using the lounge and the Pools in the Level area.

The breakfast at the Level is fantastic. I cannot praise this experience enough.

Access to this area is controlled to Level guests only. The staff are welcoming, pleasant, helpful and friendly. There is enough food choice for everyone and the quality of food is excellent. There are enough facilities to cope during the busy times also and there is the ability to dine inside or out.

The breakfast area felt clean, considering that is a buffet experience and a lot of people are not hygienic!

As mentioned we were staying with our young daughter and we used the children's entertainment provided each day. I will begin by saying the staff looking after the 4-12-year-olds are excellent! They put so much effort into making the children feel special, they are full of energy and they really do work very hard.

BUT... each day there is a check-in process for your child. Naturally, it is quite right that they understand the people attending and specific details relating to allergies and general safety etc. But the whole check-in process takes a very long time.

The times advertised are 11:00-13:00 and 15:30-17:00

Due to the lengthy daily check-in process, it can take up to 45 minutes for the line to be cleared. If you do not arrive 15-20 minutes before each start time then you could be waiting in that 45-minute line!

In addition to this, the finish times are not as advertised and the activities are not clear enough, so you always have to check what time you need to collect your child and where from. Accepted that you need to be flexible and that the two main collection areas are the blue house or the lagoon pool, but the variance in times is an issue.

On one occasion, having been told to collect my child at 12:45, I was telephoned at 12:40 to ask where I was... I was on my way to collect at 12:45. When I picked my daughter up I then found out she had missed out on an activity because for some reason she had not been taken to the pool, as was the arrangement on all the other days.

Something and nothing really but left me with an upset child and bearing in mind I had only managed to check her in an hour before it was a poor experience that day.

All the little things built up until, in the end, I decided to raise the problems with a manager.

I have already referred to the length of wait at reception and this was once again my experience trying to resolve my issues. Having already left messages to speak to a manager, 2 days running with no response, I requested the general manager's email so I could send the details of my issues and allow them to review my issues and respond accordingly. Unfortunately, I had no response to my emails either, later being told my email was not received and I had to resend.

I chased with reception again and was told someone would call me, but I stood firm and waited to meet a manager in person. I finally had some success and met with who I thought was the general manager, but who was actually the guest experience manager.

I explained my issues and left them for him to look into and resolve. I met with him again the following day to review where we were up to, only to be told my email had still not arrived (modern-day - emails don't not arrive) and that a colleague would also assist me in reference to the entertainment experience.

We met again 2 days later and still no resolution and then resent my email which did now arrive. I received a generic email response late on the evening before we departed, only to find the guest experience manager was not in the day we left (naturally he needs some time off)

In the generic email response I received, which didn't even get my name right, I was offered a free upgrade during my next stay, to a room that is below the room level in which I stayed this time. It simply added insult to injury.

I have had no further response and feel like my issues were dismissed under the banner of 'you cannot please all the people all the time'

So overall, my experience of raising complaints and a manager dealing with my issues is that it is a complete waste of time.

I was not made to feel listened to, responded to or that it was necessary to resolve my problems. I spent a number of hours waiting to meet, chasing to meet, actually meeting, sending emails and without getting anywhere.

This has left an overall feeling of dissatisfaction with the complete experience. As I have mentioned, a lot of small things building up which just make a potentially brilliant experience a fairly average one, and one that came with an insignificant cost attached.

The cost by the way is not really an issue, it is a price I wanted to pay for the experience I believed I would get. My rating of average takes all of the above into account and compares it to the price I paid. Had I paid for a cheap experience then I would have accepted I got what I paid for. I had an average experience.

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