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  • Benidorm
  • Costa Blanca
  • The Level At Melia Villaitana

The Level At Melia Villaitana

TripAdvisor Review
Spain, Europe
Costa Blanca

This hotel is situated in a quiet area, being part of the Villaitana Wellness Golf and Business Sun Resort complex, just about 7 km away from the Benidorm resort centre where guests will find many shops and entertainment areas. Poniente beach is just around 10 minutes away by car and the nearest airport is Alicante, only some 40 minutes from the hotel.

This luxury hotel, opened in 2006, comprises a total of 175 rooms of which 146 are deluxe, 13 Junior suites, 14 executive suites, 1 presedencial suite and 1 Royal suite. Guests have access to a huge number of facilities such as varied restaurants and bars, a business center with internet access, a shop, room service, laundry service and a conference centre.

This luxury hotel, opened in 2006, comprises a total of 175 rooms of which 146 are deluxe, 13 Junior suites, 14 executive suites, 1 presedencial suite and 1 Royal suite. Guests have access to a huge number of facilities such as varied restaurants and bars, a business center with internet access, a shop, room service, laundry service and a conference centre.

The hotel offers 2 18-hole golf courses (par 72 and 62) and one driving range and a club house with a restaurant and a coffee shop. It also has 5 paddle courts, 2 tennis courts and 1 multi-sports court. A pool area consiting of 5 pools, comes with a swimming pool, an outdoor heated swimming pool and a children's pool. Billiards facilities are also offered. There is also a fitness and yoga room.

The hotel has a varied range of restaurants, the Los Naranjos restaurant, offering Westin Renovation Breakfast and elegant dinners with a mediterranean buffet, for those who book with breakfast included or half board. The Indigo restaurant (à la carte) offers local rice dishes for lunch and fine dining for dinner.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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7 nights
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Facilities

  • 24-hour reception
  • Wired Internet
  • Room service
  • Laundry service
  • Air conditioning in public areas
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Sun terrace
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Beautiful hotel in need of TLC and price adjustments

This hotel is very beautiful on the outside done up like a Spanish village with plenty of pools and an artificial beach. "The level" is the five star side of the hotel beside a 4* side which offers a lounge with snacks/drinks and extra pools including a heated one. Two days a week, free tapas and drinks are also laid on for an hour...

I noticed certain aspects of the hotel needed maintenance and work crews seem to be beginning to tackle that. We asked for a disabled accessible room but we're given one far away from reception requiring two lifts to get there and with noisy neighbors above us for several nights. A complaint about the room was met with a shrug. The bathroom had rusty fixtures, broken electric points and the rooms could do with an upgrade, they didn't strike me as particularly 5* tbh. Staff were for the most part very helpful and pleasent and are an asset to the hotel. We hired a bali-bed twice and on both occasions the price was changed from 40 as advertised to 60 to then 80. Also the free unlimited drinks advertised as part of the offer was changed to two glasses of cava. Very disappointed with this. Excellent gym, spa circuit and spa services. Hotel was half empty which meant we had plenty of piece and quiet, however I would be worried about any place that is half empty during peak season and perhaps the cost structure needs to be addressed. Breakfast was an extensive buffet and a buffet service was also available for lunch and dinner. However you had to pay for water at it which I think is a rip off. There are a few other restaurants throughout the hotel, however none are open from 4:30 to 8 which was annoying if you are used to eating at 5 or 6. Children's options in restaurants were limited to non existent. Overall, a nice but overpriced place to stay that could do with some TLC on its rooms

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TripAdvisor Review

We won’t be back.

Review by mrsAC15 London, United Kingdom

What a disappointment. The hotel looks impressive and is clean and tidy. But in spite of glorious weather after the Easter weekend, they were very short staffed and few facilities were open...

No drinks around the pool, not even water. The only place you could get a drink was the Level lounge bar and the quality was dreadful. Lunch only in Papas (has its own awful reviews thoroughly deserved) the food was average to say the least. Check in took forever. Certainly not 5*. One the plus side, our suite was nice. Meliá, it’s a beautiful property, staff it properly and improve the services. Such a shame.

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TripAdvisor Review

A very quiet Level experience…

Review by MarkHowarth Manchester, United Kingdom

We stayed at ‘The Level’ at the end of November 2021. The hotel probably had an occupancy of no more than 40 guests during our 3 night stay and only The Level area of the hotel was open and services were extremely limited for those reasons. We therefore probably didn’t have the full Meliá Villaitana experience during our short stay.

Having stayed in Meliá hotels all over, we booked The Level for the lounge experience and daily pre-dinner drinks/canapés that are offered at most other properties...

Despite no indication otherwise on the Meliá website, Melia App or from the hotel in email communication beforehand, we were informed at checkin that although beer and wine are available daily, spirits and hot canapés were only available on Tuesday and Friday. We discussed this with the reception desk and then escalated to the hotel duty manager and after much discussion, a mutual resolution was found and very quickly afterwards the information on the hotel App was updated to reflect the current offerings. If you are expecting the usual daily pre-dinner drinks offered at other Meliá hotels, check with the hotel before booking!

Due to the low occupancy - only one restaurant was open (Indigo). Breakfast was taken here each morning which was a very high standard. We didn’t have lunch (it wasn’t available on the day we wanted it) but ate in the restaurant one evening.

Our room (701) was a Grand Suite and was excellent. A great location overlooking the golf course with views of Benidorm and the sea in the distance. It was very clean, well appointed, and had a huge balcony with good quality furniture. This room category included free parking in the underground car park which was easily accessible via the main lift.

Also included with the room category was access to the Thermal Circuit in the spa. All guests using the circuit are to wear a swimming cap which (if you don’t have one with you), you are charged €3.50 each for. The spa was quiet when we visited, clean and enjoyable.

The hotel grounds are exceptional, on a huge scale, and very impressive. With the hotel being so quiet during our stay we didn’t get the atmosphere that I imagine is usually here - in fact we could walk through the whole hotel (which is very big) and not see anyone else! The Level heated pool was great and the pool area clean, well maintained with lots of sun beds available.

In summary, despite a very bad start to our stay (where we nearly checked out), we thoroughly enjoyed it and will most certainly return. The Level at the Meliá Villaitana is an impressive hotel.

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TripAdvisor Review

Surprisingly disappointing.

Review by TheShis Tel Aviv, Israel

We spent 6 nights at the hotel in late September.

We landed in Alicante airport and our pre-ordered ride to the hotel was waiting for us (apx. 70 USD). After some 45 minutes, we arrived to the hotel.

We checked in at 21:15 and were allocated The Level Junior Suite 423. We got a lovely wristband, which served as our room key and showed that we were guests of “The Level”. Unlike other 5* hotels, nobody bothered to walk us to our room and we had to find it in a maze of endless corridors. The 50 square meters room was large, but very oddly appointed. It featured 2 twin beds, a large TV, a minibar, safe, sofa, table and an (uncomfortable) armchair. The TV was facing the bed and not the living room, so when you sat on the sofa you were staring at the back of the TV. There were no desk and chair in the room. The a/c in the room was great.

Next to the entrance, there was a huge closet room and a big bathroom with a shower, 2 sinks, a bath tub, a toilet and a bidet. The water pressure in the bath tub and the shower was insanely strong and the water were boiling hot. Embarrassingly enough, all the bathroom amenities were in large, ugly dispensers. Of the generic brand of Ritual. The dispensers nearest to the bath tub were at a height of almost 1 meter, which was impractical for anyone sitting in the tub. As if that was not enough, the bath tub was chipped with a sharp piece of stone/marble sticking out and the shower was partially broken and always leaked to the bathroom. There was mold along the area where the bath tub was joined to the stone/marble and all over the shower’s floor and doors. The towels were very large, but showed a lot of wear and tear.

There was supposed to be a special amenity in the room for “The Level” guests, but there was none.

The room featured a double-size terrace (apx...

25 square meters) with views of the golf course.

The club lounge, called “The Level”, is located next to the reception, and is, in simple words – a complete and utter joke. It is open from 11AM until 9PM and offers very basic things: cold drinks, beer, wine, DREADFUL coffee, snacks, hummus and some olives. That’s it. Due to Covid-19, it is not self-service and you need to ask for one of the attendants for everything. This causes significant queues in the lounge with zero atmosphere. We were shocked to realize that the daily cocktail hour was cancelled and is now only done twice a week (Tuesday and Friday). During the rest of the days there’s a non-existent wine tasting and cocktail making. The cocktail hour itself, which we attended twice during our stay, was nicely put out in one of the terraces, but, alas, the finger food was very average.

The hotel features a spa, which costs apx. 30USD for an hour in a hot pool (only top suite guests receive it complimentary). Outrageous! No wonder it was constantly empty. There were also 2 small gyms (complimentary), numerous tennis courts (paid) and a giant golf course (paid).

The hotel is STUNNINGLY designed and looked like a Mediterranean village. The hotel grounds are vast and mostly well kept. The hotel features 7 pools, but only one of them (the smallest one at The Level) is heated. All the rest are freezing, thus constantly empty. One of the pools feature sand-like ground, which could’ve been nice, hadn’t the water been so freezing. The hotel is divided into 2 allegedly separated hotels – a 4* one and the 5* one (The Level). Nobody bothers to check whether guests are from the 4* or the 5* part of the hotel. Ever.

The hotel wasn’t busy during the week but became VERY busy over the weekend with hordes of noisy locals. Needless to say, everyone was trying to get to the only heated pool which was at The Level. That made sitting by the pool unpleasant with children and parents alike screaming and jumping in the pool while the so-called lifesaver is off somewhere playing with his cellphone.

Parts of the corridors at “The Level” suffer from an acute stench of sewer, which is very unpleasant.

The hotel’s site says the hotel boasts numerous restaurants, but fails to mention that all but 2 of them are permanently closed. One of the restaurants is “Botanic”, which is a buffet restaurant (where we had most of our meals). The other is “Papa Mambo” (and its lower part, open for lunch only – “Casa Nostra”).

Breakfast is included with the rate and the breakfast at “Botanic” is excellent, with a large buffet and made to order eggs, juices and DREADFUL self-served coffee. Do NOT sit outside during breakfast, as you would be overwhelmed with the swarms of birds which will eat your food when you don’t notice. It’s literally a health hazard! We made the mistake of seating outside the first morning, but learnt from it and sat inside the following 5 mornings.

As “Botanic” was the only restaurant open for dinner at the 5* part of the hotel, we had 3 buffet dinners here. The buffet costs apx. 35USD per person and does not include any drinks (not even tap water). The buffet itself is VERY extensive with a lot to choose from, especially for carnivores (much, much less for vegetarians). During the weekend, we were surprised to find another restaurant open for a buffet dinner at the 4* part of the hotel – “Mosaico”, at a reduced rate of 30USD per person. We went to peek and immediately said “no, thanks”, as it looked VERY basic.

The hotel is a 15-minute taxi ride away from Benidorm (not that there’s anything to do there other than hang at the beach). Taxi by meter is apx. 12USD.

Service at the hotel is mostly non-existent. The rooms are very poorly cleaned, and it takes several requests to have them cleaned. Simply requests are never acknowledged (ie. changing a wet bathrobe). The reception is usually overwhelmed with guests and they NEVER pick up the phone when you try to call them from the room. There’s also a language barrier, which is somehow unacceptable for a 5* hotel.

Bottom line – we paid apx. 280USD a night for bed & breakfast, after the season ended. Was it worth it? Probably yes, but “The Level” is certainly not a 5* hotel, especially when it comes to the lack of consistency in service and the condition of the room. Otherwise, the hotel is stunning and makes for an endless array of photo-ops.

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TripAdvisor Review

Nice stay

Review by ferg17 Rayleigh, United Kingdom

Enjoyed our time here at the Level.

Room was spacious and very clean. Pool areas were also clean and thankfully the top pool at the level was heated as the other pools were freezing.

We stayed on half board and had the buffet at the Level restaurant for both breakfast and dinner. Breakfast was good with lots of choice of hot and cold foods...

Only grumble was that the hot food was lukewarm. The dinner was a similar situation whereby the food was only tepid. Hubby made sure he waited for the chef to cook something fresh off the hot plate. Being vegetarian there wasn’t a hot meal choice if you don’t count grilled vegetables as your main course. As much as I love cheese I was a bit sick of cheese salads by the end of my stay.

The Level lounge was excellent. Nibbles such as nuts, olives and crisps were served all day along with wine or soft drinks. Was served by waiting staff (who were lovely) but not sure if that was a COVID thing or if that was the norm? But then we could help ourselves to buffet in the restaurant!

We used the spa which was lovely although It cost €25 just for use of the spa facilities which I felt was overpriced. The only unfriendly member of staff that we encountered during our stay worked on reception at the spa. All other staff at the hotel were friendly.

We would stay here again but probably not on half board

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