Gran Hotel Atlantis Bahia Real

We're back at the Bahia and now it's a Hyatt Inclusive Secrets hotel. Has that made a difference? Unfortunately yes. Note the Inclusive name means that it's an all inclusive option place and the quality has dipped in every area. The spa, in places looks tired with several mosaic tiles missing in the pools and steam room especially. There's no one to meet and greet in the breakfast area or she consistently is hiding, this wouldn't be an issue but as a coeliac couple it matters. Why? Because the GF offering has gone backwards with the training of the cooks poor. There is a GF dedicated stand but v limited choice and no cereals, the nuts and seeds area is mixed in with the gluten cereals so way too risky. You cannot have anything cooked as there is only two stations and they cook pancakes on one and the omelette/ poached area is hilariously badly cross contaminated, clearly they know but don't care as we asked them said we can't do anything about it The beach bar closed, although I have never known it open The sugar reef closed. the a la carte restaurants booked full every night unless you book a week in advance, reports say overpriced anyway so maybe we missed nothing. Rooms have been refreshed with new paint and furnishings but bathrooms looking tired and battered in places We have pointed all this out to the staff who are lovely but they shrug and say they'll tell the management who will no doubt reply to this post with the usual platitudes and excuses. It's a shame that the Hyatt Secrets brand seems focused on cost not quality, they refurbished after covid but not to a five star standard. And all this for $£€ 250 a night, Location great but the derelict half built hotels next door and at the front are still here after 20 years! The place does have plenty going for it but come on guys, stop the slide into mediocre.

Beautiful resort - spacious room with great balcony overlooking the sea so we could hear the waves all the time. Fantastic breakfast - loads of choice Lovely staff - always friendly and helpful Restaurants nearby - a short taxi ride

Superb spa

Ate in hotel in evening once - food ok - glad we weren’t all inclusive!

Excellent hotel in a great location on a lovely island, what more can I say A big thank you to Jet2, for the organisation of the holiday and superb private transfers and an excellent rep in Derek who was in touch several times throughout the holiday Very friendly and efficient staff especially Katy and Slavi who helped to change rooms for us when we had a small problem with ants and a dodgy tv reception. The new room was great Food was plentiful with lots of choice, it is a 5* so prices are not cheap but good The views are superb and compare with our time in the Caribbean,lovely sea and tremendous weather I remember seeing this hotel built and it has taken me a long time to visit but the wait was worth it