Labranda Corralejo Village

Firstly the positives. The hotel is in a great location approximately 45 mins drive by coach from the airport (*depending on your tour operator - we were the 11th hotel on the drop off list and it probably took 90 mins, despite driving past the hotel several times). It is right in the heart of Corralejo with lots of shops, bars and restaurants just minutes away. The Plaza has a few nice places to eat if you decide to venture out. The majority of the staff are very friendly and helpful, one young man in particular whose name I didn't get was especially helpful and in a natural way, always went above and beyond to try and help (Tall with dark curly hair and facial hair). The hotel is quite modern and the rooms more than adequate. Me and my daughter stayed in a rear-facing room but I did manage to have a peak in the larger pool facing rooms which were much better.

The negatives. The food in all inclusive hotels is quite hit and miss in my experience and I should point out, I'm not someone that will just eat in the hotel everyday just because it's all inclusive, We stayed for 5 nights and eat out on 2 occasions. But, I would say this rates on the lower end in terms of what I've experienced in similar 4 star rated hotels. There aren't enough staff, which means that often there isn't enough food and you are waiting for more to come out (there is one person that cooks pizzas and pasta for the entire hotel). On Thursday lunchtime I wanted Spaghetti Bolognese, there was none left in the bowl, just a tiny bit of sauce with a couple of chunks of bolognese. I asked how long until there would be more available and the lady working on the station responded by putting some more spaghetti in the tiny bit of sauce, mixing it around and then serving it to me, it was so dry and literally had 2 chunks of bolognese. Food can be quite repetitive despite their being themed nights and generally not great quality. The drinks machines often run out of orange juice and just pours water (this happened) or the fizzy drink dispenser has run out of coke and just pours fizzy water (this happened), or the coffee machine is out of service (this happened). All of the meals are at set times, if you like to go later as I do to avoid the initial stampede, then you can be made to feel quite rushed, when it gets within 15 minutes of the set time, then a member of staff comes around whilst you're still eating to tell you that the restaurant will be closing. Drinks at the pool bar are a particular sore point. I went to the bar on the first day to get a drink, only to be told that I couldn't have one unless I pay a deposit for the cups. I didn't take any cash with me, I just use Apple Pay. I had to walk into Corralejo to find a cash machine, none of which appeared to have any cash, in the end I gave up and went the whole of the first day without being able to have a drink from the pool bar, despite having already paid for the all inclusive drinks package. I did manage to find a machine with cash on the second day but found this to be incredibly unfair and unhelpful. Note to the hotel: These small things can make a big difference to a persons experience, this set the tone early on for the rest of my holiday and could have easily been fixed.

All in all, it's not the best and it's not the worst. If you're expecting a 3 star experience then you will be perfectly happy, but if you're expecting a 4 star experience as I was then I think you may be a little disappointed. I went to Lanzarote last year in a similar rated hotel at a similar price and the whole experience was far superior to this. I wouldn't stay there again.

If anyone is looking for a good hotel with good food this place is not for you.

The room was dirty, dust in the corners of the rooms with hair. Broken sofa and mirror. Air conditioning barely working and is very outdated.

Food at the hall was okay at most, the best thing they had was the pizza which was a disappointment as anytime I tried new food it was never good, lacking in either flavouring or the dish was undercooked. The cooks clearly don't know what they are doing. I had food poisoning from one of the dishes, I was on the toilet all day feeling extremely sick.

The pool was okay but all the other guests would leave their towels for the full day on the loungers and then come back at 4pm. This made it impossible to find a place to lay down if you actually wanted to stay all day by the pool. The hotel staff did nothing about this.

The gym facilities were awful, everything in the gym is broken and clearly nothing is ever cleaned in that place.

The cherry on top was the last day of our stay we got robbed while we were sleeping. Worst thing about this was that none of the staff were fazed about this, they acted like it never happens, however when the security showed up they didnt seem to care. 2 of our bags were stolen that had our passports inside and our credit cards. Who ever it was that broke into our room while we were sleeping clearly knows the layout and knows what time the security do their rounds. Worst experience ever, do not come to this hotel.