This modern hotel complex is situated in Costa Calma in the south of Fuerteventura. It is an ideal place for unforgettable family holidays as it features a pool, children's pool, playground, kid's club, entertainment for adults and children, restaurant, several bars as well as various sports facilities. The beautiful sandy beach can be reached within a short stroll, there is a shuttle bus to the beach.
Prices in the calendar are based on the cheapest room(s) available and your search criteria
On ariving at the resort we were takien off the coach given our cases and left there. No rep to welcome us or explain anything. Once we entered the lobby we realized my fiancees hand luggage was dtill on the coach this had her medication in so we imediatly asked at the reception if he could help he told us there is no contact number for the coaches.
We then triad to contact a tui rep for help there was none so we tried the online chat which after 1hr we got a reply stating "they normaly turn up in the end" the barmaid made a call and the coach drive returned the case apologising for the mistake.
Once in our rooms we discovered the architray around the door was falling off, the floor was dirty, the beds had dirt stains around the base, the bathroom was old and needed updating, all the mastic around the bath was dirty and discoloured...
The sofa was a pull down bed so i tried to open it only to find the mechanism on the right hand side was bent inwoulds with a rusty hook sticking out.
Under the main table in the bedroom was a mass of cables and wires and extension lead just hanging which was a fire waiting to happen.
A few days into the holiday the hotel maintenance decided to erect a scaffolding and start painting? Also another man on the opposite side of the pool was using a kangole to change an eria of tiles?
The food choice was terrible i have had better from a campsite cafe. We started to realise we were the only english people there as all the other guests were Danish German Dutch Austrian and polish.
The pool was freezing and when i asked why i was informed "thats how the European guests like it"
The decor in the bar lounge was like walking back to 1975. The entertainment was a quiz that started at 9pm and ended at 10pm after that nothing just the bar.
4 days into the holiday i slipped and twisted my back so i made my way to the reception and asked if they had a first aid person. The reception told me to get into the pool it would help.
There was one store open in the area no Restaurants no Bars and i had to walk 1\4 of a mile to the only chemist so i could buy painkillers and pain killing gel.
They would make the tables up at night and leave the doors open while cats romed around the resort grounds we was wiping out cutlery with sanitizer wipes before using them the next day.
On one occasion the management decided to hold a meeting about 5 feet away from where we were sunbathing and have a drone fly up and take pictures without our permission I then told them in so many words to @#$%
Off and told them they needed our permission to use us in publicity photos.
All this work should of been done out of season not when I've just paid nearly £4000 for a bloody holiday.
This resord was meant to be a 4 star well I've been to a true 4 star in fueterventura and this place was more like a 1 star s$%t hole.
Just wanted to say how sorry again we were to leave in March, terrible circumstances. We really really love this hotel, and over the years have come to regard the staff as friends, Jose the maitre d and Carmen the bar manager are very attentive, amazing, as are all the staff. The hotel rooms are a little bit dated but spotlessly clean and a perfect oasis, and incredible value for money!! We left saying we would see you all again ( and the Scottish families who had to get the Manchester flight to get home) but sadly Covid has ruined that...
We have now got our fingers firmly crossed for March next year. Hope all the staff are keeping safe and well and we can’t wait to come back.
Nice hotel , diner is not so much choice for a vegetarian like me. Breakfast is very good! Pool is big and clean , kids stay the whole day in the water . Animation is perfect ! Thats because Leon was so very very good ! The kids still talking about him!! He is funny , and play games with us...
Rooms are basic but clean. If we go back?? Yes , but only when Leon is there hahaha!
Arrived first night had an emergency no Tui rep to contact after much stress a few hours problem resolved. Hotel room switches and plugs yellowing, inner door frame loose, beds extremely uncomfortable, doors and frames dirty, paint/wood chipped on the doors. Building works/ workman using kango by the poor and lower hallway has been going on for a few days then painting to building exterior...
Food bland,place is depressing halfway through holiday, entertainment one hour per evening sometimes some thoughout the day, even then entertainers are difficult to understand as this hotel seems to cater mainly for German natives so far only English in the hotel. Hotel does have good hygiene practices in place although many struggle to place their hands over their mouths when sneezing, not very nice in the food hall. By the pool many smokers there should be a designated smoking area,outside I know but unfair when surrounded by smokers. Pool has a regular build up of algae around the pool not treated nightly like most hotels I have visited. Staff friendly and helpful but as I noticed another persons post they visited this hotel 15 yrs ago and decor still the same when they recently revisited can understand needs a thorough cleanse and revamp. Outside tables are laid at night for the next morning one not hygienic as covid and people openly coughing or sneezing not covering their mouths plus it being a breezy island can be dusty. As stated halfway through holiday so will add a part two.
After struggling to find the room at first the holiday was fantastic The hotel was clean and very well set out, everything including the food was amazing with a vast range. The pol was really nice, the only thing that let it down was the entertainment but they did their best in the early season. The staff at the hotel could not do enough to help and were so friendly out and about shops and a market on a Sunday were all near by ad a free shuttle bus to the beach
Really enjoyable and will be going back next year