Esencia de Fuerteventura

We have just returned from a week's stay at Fuerteventura Princess and overall had a pleasant holiday.

The hotel's location is excellent, with direct access to a beautiful beach, and the food was consistently good, with plenty of choice at each meal.

However, there were several aspects that could be improved. Communication about the hotel's services and activities was poor. The app frequently displayed incorrect or outdated information, making it difficult to know what was actually happening. We only discovered by chance, one day before leaving, that guests could use another restaurant within the complex—information that should have been made much clearer on arrival.

The main restaurant also has extremely poor acoustics. Every sound is amplified, creating a very noisy atmosphere, particularly with the large number of very young children. It made meals much less relaxing than they could have been.

Service was inconsistent. While some members of staff were friendly and helpful, others appeared rather unwelcoming, and even simple transactions often took an unnecessarily long time.

Overall, we enjoyed our stay thanks to the excellent location, beach access and good food. With better communication, more efficient service and improvements to the restaurant environment, the experience would have been significantly better

We are currently staying in the so-called "Esencia" section of the Fuerteventura Princess.

Although bookings for Esencia are currently unavailable until November because the area is not fully finished, we were surprised to find that several of the advertised features were not available. For example, there is no separate restaurant

If you're expecting a noticeably different experience from the main hotel, you may be disappointed. The Esencia pool is quiet and the bar is very nice, but there are still children around the pool area even though it is supposed to be an adults-only (16+) section, we were since told this isn’t in place till November as Esencia doesn’t exist !!

On arrival, we were given standard wristbands and checked in at the main reception. We were not informed that there was a separate Esencia reception, and there was no clear branding or signage. We eventually had to ask for the correct All Inclusive Plus and Esencia wristbands ourselves, which was not a great start to the holiday.

Overall, the Esencia area feels unfinished and, in our opinion, is not worth the additional upgrade cost, especially as the experience is quite different from what is being advertised.

We have also had issues with very noisy neighbours. The walls seem paper thin.

Some reception staff had come round the pool asking about their stay, so I took my opportunity to express my complaints. We were told the Esencia side of the hotel doesn't exist unit November.

As much we get to use the bar near the pool and the snack bar, this isn't exclusive at all as anyone can come and use it which they do.

The food and drinks have been excellent, and we have no complaints in that regard. Unfortunately, due to the issues above, we would not return and will be contacting our travel company when we get home.