Club Maspalomas Suites and Spa

A five star experience. Nothing was too much for the staff, prosecco on arrival, spotlessly clean rooms every day, entertainment every night, and the food was delish! We had a massage in the spa and it was super easy to book. There is a taxi rank and a bus stop right outside the hotel, so super easy to get around the island. There were no fighting over sun loungers, plenty available. Different themed food nights at the buffet, plus an italian restuarant night that felt so authentic! The tirrimasu was amazing. We could not fault this place at all. So worth the price we paid!

We had a very enjoyable stay at Club Maspalomas Suites and Spa, and the majority of the staff were exceptional. They were friendly, welcoming, attentive and incredibly hardworking. Nothing was ever too much trouble, and they genuinely couldn’t do enough to make sure guests were happy and well looked after. Their effort and professionalism really stood out and deserve to be recognised.

The hotel was consistently clean, well presented and well maintained throughout our stay. One area that could be enhanced, however, is the range of daytime entertainment and activities available to guests. Although there were some activities on offer, a broader and more varied programme would have been appreciated. In particular, this would benefit guests who prefer not to spend the majority of their day around the pool or sunbathing, as there were limited alternative activities available. Providing a greater choice of organised activities would give guests more opportunities to socialise, stay active and make the most of their time at the resort.

Unfortunately, our experience with the guest relations lady (Maja) was disappointing and felt very different from the rest of the team. I found her approach to be dismissive and disengaged, as though she wasn’t genuinely interested in listening to or addressing what we were saying. There also appeared to be a noticeable degree of favouritism, particularly towards some of the single male guests. This was uncomfortable to witness and gave us the impression that we were not being treated with the same level of attention and consideration.

What was also difficult to understand was the nature of her role. While the rest of the team were constantly busy, working incredibly hard and going out of their way to help guests, she often appeared to spend much of her time walking around rather than actively assisting guests. At times, it gave the impression that being noticed was more important than actually engaging with and supporting guests.

Perhaps this is simply a misunderstanding of what the guest relations role is intended to involve, but I would have expected the position to be focused on making all guests feel welcome, valued and equally looked after.

That said, I want to emphasise that this criticism is specifically about the guest relations lady and not the wider team. The other staff were wonderful (Eva, Ariel, Daniel)— they were friendly, helpful, hardworking and genuinely committed to making guests feel welcome. They were a real credit to the hotel and played a huge part in making our stay enjoyable.

Overall, Club Maspalomas is a clean and pleasant hotel with a fantastic team of hardworking staff. With a little more daytime entertainment and activities, and a more consistent approach to guest relations, it could be an even better experience.

This hotel is a stand out! The best hotel my partner and I have ever stayed at. There was every amenity you would ever need readily available. The accommodation was lovely, felt secluded enough to enjoy your time on your private sun loungers and table and chairs but still so close to the pool etc. The staff are so friendly and attentive including the cleaning staff who left the accommodation spotless daily. We loved the pool, gym, bar and pool areas. The gorgeous hotel cat was also a highlight, we miss her since coming home. We already can’t wait to re-book. The food also deserves a mention, the best food we’ve ever experienced within a hotel, breakfast and lunches were amazing, so fresh and tasty, most meals were on par or better than the food we had in restaurants within the local area.