Koala Garden Suites

Great place to relax with the kids The kids club was great 👍

Going to give an honest review of this hotel, firstly I hope this puts anyone travelling to this hotel soon mind at rest as I read very mixed reviews before I went & spent weeks worrying about it! But please don't, we had a fantastic time, in my opinion your holiday is what you make it & people that want to find fault always will. We had some issues but nothing major that would ruin a holiday, so I'll just give an honest review with any pointers that I can...

I would agree with a lot of other reviews that this hotel is more a 3 star than a 4 star, but I would probably give it a 3 star+. For what we paid for our stay I think that is fair. We had someone with mobility issues in our party so we emailed ahead & asked for a room that was ground floor & close to amenities. We were told this would be dependant on availability but to the hotel & staffs credit we got the best room we could ever have hoped for. We got a ground floor right in front of main pool which was close to everything, had its own balcony & sun loungers - as all ground floor rooms did as far as I know.

Food - The food does let it down slightly, it is samey like everyone says but there was never a time we couldn't find something - & I have a fussy lot to deal with. Even got our youngest to try a lot of new things that she really enjoyed. When it was theme nights - chinese, mexican etc, the food was amazing!

• A small tip, try the food in the restaurant at lunch time, they seemed to be better & fresher than dinner.

The snack bar does hot dogs, burgers & pizza which my lot always loved. The pizza they did at restaurant & snack bar was of same quality & was absolutely amazing. The desserts & ice cream were amazing, kids loved them!

The pools, splash zone & kids pools are amazing, can't comment too much on kids entertainment as our kids are 11 & 16 now but the entertainment seems to be non stop, the staff do an amazing job but I would say this hotel is very much geared towards a lot to younger kids.

The night time entertainment was not the greatest but we could watch from our balcony & we went over when we found something that was OK. The other point is we did see cockroaches at this hotel at night, one flying on my daughter at one point, but it is to be expected in this climate I suppose.

Only other gripe I have was we asked for late check out as our flight wasn't until late at night, there wasn't one available, we were told we could possibly get a courtesy room for half hour but had to ask next day but when we did this was not available so we had to sit about reception for the full day.

In summary, I would say this is a very good hotel where the hotel staff work tirelessly & make it the place it is, yes there are parts that can be improved but we didn't find anything that ruined our holiday & we definitely got value for money.