Tabaiba Princess

I booked this holiday based on the 5* star platinum experience TUI was offering and was far beyond what I got. The only two positivities I can give about this hotel is the cleanliness of the communal areas & the aesthetics of the hotel, unfourtantly I can’t give any more positives.

Cons:

1. I had a 10 night stay and not once were my bedsheets ever changed.
2. The noise from the animation team/music during the day by the pool is deafening and extremely loud it’s very uncomfortable to the point by day 3 I could no longer go down to the pool as I could not relax and most of my holiday I spend in my room on the balcony in the communal areas or out and about exploring.
3. There are too many sun loungers crammed in too tightly next to each other.
4. The ‘fake beach area’ by the pool this is not real sand and more like construction pebbles you get from the local builders merchant, they are rough on your feet, get everywhere in the pool and get too hot during the afternoon (very hard to walk on).
5. During my stay I encountered rude maid staff and most of the restaurant staff do not acknowledge you, offer a smile or even clean up the dirty plates from the table, from the whole 10 days I’ve been here my table was cleared twice. Also the tables are too close together and feels like your sitting on top of strangers when eating just overall a very uncomfortable environment.
6. The food was awful - little choice of vegetables during the evening, meat was uncooked and raw every single day, the breakfast was greasy, juice was just water and the fizzy drinks were watered down so much overall the food was repetitive, cold, uncooked and very little options.
7. Not the best location: everything is a taxi ride away or at least a 30/40 min walk, there’s a local shop 5 mins away however doesn’t provide the best options (indoor hotel shop is very pricey)
8. Paper thin walls - the walls in the bedrooms are so thin you can hear everything including kids running up and down the hallways all night.
9. Smoking on balconies - unfourtantly we had a smoker below us smoking on the balcony serval times a day wafting cigarette smoke right into our room even though this is a rule within the resort not to smoke on balconies.

Overall I’m extremely disappointed with my stay here, considering you save up and pay thousands of pounds to stay in a more ‘luxury’ resort it’s not the experience I got, I’ve stayed in many 3/4* hotels across the Canaries and had a much better experience, I definitely won’t be returning to this hotel, feel more stressed being here than I did before I came.

We stayed for 11 nights in Princess Tabaiba and have got to say how disappointed and let down i felt with the rooms, especially as we also paid extra to upgrade to a junior suite.

We stayed in our first room of 0268 which on the front of it is a lovely looking clean room, however we were horrified by the amount of mould found on the walls (see in photos), this was an alarming concern, especially as i have asthma. I complained to reception who sent a maintenance man out to have a look, he confirmed it was mould, which he cleaned as we were in the room with a very strong smelling chemical, and which made my chest worse meaning i had to spend the evening out of my room to wait for the smell to disappear, this cleared most of the mould but not all of it, which the maintenance said that’s the best he could do. I then re complained to reception who then offered me another room (i believe it was 0272) to my horror and shock this room had the same mould problem, but worse than my previous room (see in photos) so i chose to stay in original room. I can’t believe that this is an acceptable state to leave a room in and allow guests to stay knowing it could potentially cause health issues. I re complained to reception and this time they said i need to talk to customer relations (who was very lovely and helpful) she then offered me a third room, which she checked with me and this seemed acceptable, but at this point it had been a really stressful start to my holiday and now i had to move all of our stuff to a new room. Although this new room (0274) was acceptable the air con was terrible and did not work properly and struggled to sleep due to the lack of cool air being produced (the other rooms air con was also not great, but the new room was worst of the three) i then complained again about the air con in the new room which they said they would send a maintenance out. I asked for an update 4 times over 4 days as they had still not been and reception kept saying they will be there soon. Maintenance did not ever come and the air con never got better, which then meant after all the stress with the mould rooms i could not sleep in the new room due to the air con. I feel from a health perspective this is disgusting and should not ever of been allowed to happen. We were offered no form of compensation! We will not be staying here again (which is a shame as we enjoyed our first time here some years ago)