Close to the historical lighthouse, the beautiful sand dunes of Maspalomas beach and the promenade with its luxurious boutiques, this hotel is ideally situated in the exclusive tourist area of Meloneras. Restaurants and bars can be found on the hotel's doorstep. The airport is about 25-minute drive away. The wonderful outdoor pool area is the ideal place where to spend a holiday since sunbathing, resting under the shadow of an umbrella or having a refreshing swim while enjoying the relaxing environment is something guests cannot miss. The property also offers delicious delights along with agreeable surroundings. The spending rooms are nicely decorated with soothing colours and come equipped with all the amenities needed for a pleasant and unforgettable stay.
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Been to this hotel several times wondering what the temperature of the swimming pools are in December would the children find them too cold. Would love to hear from people what they think and also perhaps the hotel itself. Wouldn’t like it if the children couldn’t swim as they wouldn’t have much else to do
This is a massive complex is amazing, beautiful grounds and bespoke seating areas and all communal areas and toilets are impeccably clean. However there is a few areas that spoilt it and made it 4* not 5*. If you like the sun there is a lot of palm trees therefore difficult to get a spot that gives you the sun all day...
The sun beds are not comfortable and some of the pool areas have a fake gravel beach which gets hot and uncomfortable on the foot these same areas have missing tiles in the pool that most of my party cut toes on. The rooms are 2 twins pushed together that separate easy ,no kettle remember to bring one has all drinks are chargeable and there is no we’re to get a coffee first thing. The room and the entire hotel is very dark and has a chair on wheels that tips easy I fell off it and damaged my arm picture attached and all they said was would you like ice . I paid extra for a pool view but it’s not worth it because all you see is palm trees and you get no sun so the room is even darker I had family on the other side and the rooms are much brighter with the evening sun. I have also attached pictures of problems with the room such as damp from the shower . There is a fridge in the room that doesn’t really work and our shower head was a slow drip Both we’re reported and swapped but this should have happened before hand. Also you have to pay for the safe 3 euros a day. The towels are small bath towels which I have never had before however you get some nice thick pool towels in your room The hotel is so big that it involves a lot of walking to get anywhere and because of this you feel just a number. On the plus side the food is lovely much better than other hotels I have stayed at but your meal is spoilt by them wanting the money for drinks while your eating. You can choose to put everything on your room which I did but other members of my party wanted to pay as they went and they hound you for the money through out your meal instead of leaving you to pay on the way out As with most trips here we have a night flight and have 4 rooms between our family but they would not let us keep any of them. All in all a lovely family holiday in a lovely place , this hotel is in a perfect location for shops beach etc and taxis are so cheap to visit local attractions like holiday world , playa de ingles Yumbo Center Aqualand . I will definitely return to this area but different hotel next time
Currently staying here for our second visit. The hotel is beautiful, with plently of sun loungers and pools to sit at. Some areas have gravel underfoot which is really uncomfortable to walk on and gets into the pool from people walking in...
There are quite alot of tiles missing in the pools, which need repairing. Ive cut my feet a few times.
The hotel is spotlessly clean with staff working tirelessly. You have to wear your mask indoors and when ordering and receiving drinks even when seated. It feels very covid safe with hand sanitiser in all areas.
The food isnt as good as the last time we visited 2 years ago. Very repetitive, with the same food every night other than some themed nights eg mexican/chinese.
The staff for the most part are amazing. So friendly and welcoming. Other than the richard burton bar. For the last 5 nights ive attempted to order a drink at the bar to take upto the room in the afternoon and evening. The staff have completely ignored me on each occasion. They wont even acknowledge that im there, leaving me to walk away. Its as if you are a inconvenience to them. This issue really needs addressing by management.
We also had an issue with something being stolen from the room. We had a full bottle of hair oil that when we returned one day had been completely emptied. Its not a huge deal, but you expect your items to be safe in the room. For this reason i would definitely recommend you pay for a safe. The shows at night are not as good as our last visit, which is a shame as theres not a great deal to do in the evenings. And the chairs you sit on are extremely uncomfortable. The hotel ambiance is very dark, which i appreciate is the theme of the hotel. I would recommend bringing some kind of lighted mirror to do your make up in the evenings as its very dark in the room. I would rate this hotel as a 4 star.
Just back from our second visit to this lovely hotel. We first visited in 2017 and as this was our first “ Covid “ travel and only for a week we went back to where we new and trusted. Baobab and Gran Canaria did not disappoint...
Personally we were very happy with the mask wearing arrangements in the hotel, the gloved hand protection in the dining room for buffet and the sanitisation of the sun beds. Tbh felt way safer there than back in the UK. We tended to go to the main pool and the only thing I really would like to suggest that this pool is made adult only. However there was one mum who was just about to allow her bare bottomed little boy into the pool but the life guard was right over. Why would anyone assume that a child of that age who has no toilet control would be allowed in to the pool is beyond me. We were so happy with everything we would love to go back later in the year.
Visually and on entrance, very impressive. 5 Star impressions. The scale and architecture, and architecture of pool areas, 5 star...
From there things are looking and feeling a bit tired. Don't get me wrong, it's a good place, bit it's not 5 star by modern standards. Three only reason I am not going to be harsh is that the pandemic may have had an effect on maintenance. The staff are fantastic and welcoming. The room was not 5 star. The lazy river had detritus in it. Parasols were broken, beds were always reserved and not enough done to police this. I removed people's stuff where a note had actually been left by the hotel. Pools were missing tiles ALL OVER the place and daughter cut foot on missing tile hole. It's a shame, this place was most likely once a true 5 in star, if it weren't for the grandiosity of the architecture and layout this page would be a regular 4 star experience. Hotel was booked by self improvement MICAP leadership course of between 50 and 100 self obsessed, rude, cult like Italian "leaders" and "leader trainers" for half of our stay, all dressed like Mediterranean cops which ruined the holiday experience. They barged into otherwise courteous food queing, did not respect social distancing, and tried to just barge into your lift when it is clearly single person or single family due to covid. I had to eject them from our lift on several occasions. Treated the 5 star holiday place like a business seminar venue. I know the hotel probably needed the bookings, but it came at the expense of experience for the holiday makers. The room, not 5 star which ever way you cut it. Sofa bed for my young daughter was dirty and extremely uncomfortable with bars in your back. I slept (or attempted to sleep) in it, terrible. Extractor broken in the loo. Fridge was feeble. View and exterior space was good though. The overall feeling was that it was good, though not great. You could tell that this was once undoubtedly 5 star but things have moved on. Would I recommend? That's a tough question, I wouldn't dissuade a visit, the outdoor arrangement was impressive, the architecture and theme impressive, but the quality of finish, the polish, the detail is eroding. I strongly suspect this hotel will be getting a refurbishment very soon, I almost guarantee it. Maybe a visit after that could leave an improved impression. To note, the other main Lopesan mega-hotel opposite was closed for refurbishment, hinting at the future for the Baobab. It is unlikely they were going to close both, one at a time. A real mixture as you can see above. I'd hazard another guess that many of the repeat guests that rave about the place are doing so because they've experienced this place at its best, which it currently is not. Area wise, again you have to factor in Covid but the hotel's attached Centro was a welcome and pleasant attachment of boutiques, shops, restaurants and a supermarket (though the circular cordillo supermarket across the road was much better, and better value also). Nearby Veradero (spelling) Centro was a tired 90s mall with many empty units. Worth a visit though. Forget Playa del Ingles down the road it's a disgusting hovel of a bygone era that's an embarrassing blot. Wider affield Puerto de Mogan was gorgeous. Boat trip there was incredible. Also supercat dolphin trip also excellent. Like everything in life, holidays are what you make it, we made it great...the weather made it great...but the hotel could have been better. Final words...NOT 5 star. 4 and a bit maybe.