Eugenia Victoria

Well, it looks impressive in both size and appearance but sorry to say that’s where the impression stops. The rooms are large and well equipped but missing what I would deem a 4 star hotel essential, a tea or coffee facility or even a kettle. Cleaning was hit and miss daily, and no pattern of methodology as they cleaned rooms either side first thing then came to mine at 3:45pm? Food both breakfast and evening meal was very poor. Limited availability and never very warm. Repetitive each day and great if you like fish or curries, but meat choices were spoiled with “extra” additives. Unfortunately ended up eating out for both breakfast and evening meals most days, after seeing what was on offer and yes the lack of seating available. Snack bar was good but long queues always at both. Bar staff hid and miss with the exception of Sergio at the pool bar, always happy smiling and chatty, all other staff should learn from this man on how to provide customer service!!!! Reception, well if you can tear them away from chatting and laughing and joking with each other, then you get unhelpful rudeness, service you would expect from a 1 star hostel accommodation. Spa was good although a little expensive for what you actually get, but was pretty quiet most afternoons. Pool was nice but a serious lack of sunbeds no matter what time of day. They display policies of no reservations but clearly don’t follow through, and just constantly walk past beds with towels but no one using them all day. Today two beds next to me were blocked with towels all day, between 09:30 and 14:30 with no one using them. I write this sat in the main bar area on my last night and have tried to ask about late checkout as I don’t fly till 9pm, but at 23:00, they can’t tell me if my room will be available and I have to come back in the morning at 8am! The excuse we don’t know who is checking in tomorrow??? Really! I have tried to post some positive features about this hotel, but it was very hard to find any except of course Sergio in the pool bar! 4 star hotel, sorry a long way off, would I return, No!

That’s our last evening so I decided to write the review as I have fresh view on the whole situation.

The hotel has great first impression. The lobby and the reception look great and the rooms are very spacious. Everything is very clean. Cleanliness is probably the biggest advantage of this places.

The rooms. As I mention before very clean and nice size but don’t come here without good earplugs. There’s no way you will sleep although after 3 days without sleep your body will be that tired you won’t bother anymore. Basicly you can hear every single word of your neighbours so you feel never alone even when sitting on the toilet.

The pool. In overall the pool is nice. Most facilities are great. Again very clean, but the tiles on the pool are broken in few places. Our son hurt his feet. Then we’ve met another family with child who done the same. Around the pool there’s plenty used plasters and on the reception woman said it’s not big deal it’s broken for 20 years and she don’t care.

Another “lovely” person from the pool area is Miryam aka “general Franco”. She is walking around the pool like angry dog and looking for people who break rules. She basically has problem with everyone who is not Spanish. For us that was an inflatable kids mattress which we were use all week until she appeared on the pool. She started talking to me in Spanish. I told her I don’t understand but she didn’t care and that was me. English is not my first language so I started talk to her in my own language after all that show she called a manger. After that she went to Spanish speakers guests who were sitting behind us and obviously talking and pointing on us.

Hotel doesn’t adverts itself as a Spanish speakers only so I don’t understand why person who speaks only her own language works on public area.

Anyway the evening entertainment and animation team are lovely. Very great shows and a lots of effort.

Drinks are poor. Most of them taste like alcohol free.

Drinking water is available all the time from the main bar but you need to have your own bottle.