Gran Canaria Princess - Adults Only

The hotel’s location was fantastic, right in the heart of everything and spotlessly clean. However, the unprofessional staff ruined our holiday.

One particularly unpleasant incident occurred at the bar. When I mentioned I didn’t speak their language two men started laughing and gesturing in their own language right in front of us clearly mocking us. It seemed related to our order and was incredibly rude. Just because my partner ordered a mojito and I ordered a beer shouldn’t have been their concern. Being a man doesn’t mean you should drink a specific type of drink any more than a woman. Our holiday and our choices. But they judged us. I’ve never seen anything like it in my entire life.

Beyond this experience, the entire staff seemed to lack any sense of friendliness. From the guard at the entrance who looked at me like I was an intruder to the kitchen staff who barely acknowledged my presence and greeted me with rude faces, it was a constant reminder of how unfriendly everyone was.

The receptionist was equally unprofessional. I asked for help at 10pm and he rudely informed me he wasn’t a receptionist and to come back in the morning. However, I kept seeing him interacting with guests, assisting with check-ins and check-outs, and even helping other staff members, all of which a receptionist should be doing. It seemed he was genuinely disliking his job at that time and didn’t want to help us as he didn’t even want to listen our request, he quickly interrupted.

I’ll never return to this hotel and wouldn’t recommend it to anyone who values a welcoming and friendly atmosphere.

The only exception is the cleaners, who were genuinely kind and helpful. Cheers to them! They do a fantastic job to keep the hotel/rooms spotless.

We love this hotel. We have visited 14 times but sadly this was our last visit. We were not told about the renovation work that was going on. Didn't bother us much though. The coaches can't enter the hotel so you are dropped off at the hotel next door. Food: Great disappointment. If your a fish lover you are going to be in fishy heaven. Meat options are few and far between. Soup: you need a knife and fork to eat it. I have never in my whole life seen soup so thick. Entertainment: Very poor. Nothing like it has been other years. Sad to see Holmes Marzo was not there. He is wonderful and used to get all up dancing. Bar Staff: Under a lot of pressure. Don't seem their usual happy selves. Reception Staff: Friendly and helpful as usual. Spa: would of been OK if they stopped one woman reserving 6 sunbeds and 2 cabana beds everyday and then leaving them with towels on while she went to her 6 reserved sunbeds by the pool. Rooms: Clean, tidy and always cleaned every day. Nothing went missing and we had designer items.

Not sure what happened on our last day but hotel had armed police on our floor and when we went to check out we had to wait for the coroner to take a body down in the lift. I prayed that the family of the deceased was coping. I feel that the hotel should of made sure that not one guest saw the removal of the body.

Would we go back? I say no but partner says yes.

Don't think it deserves the 4* it has. It has gone down so far I would only rate a 3*.

A smart looking hotel with great views and nice size pools and very clean, cleaners work tirelessly all day throughout the hotel.