Neptuno

We recently stayed at MUR Hotel Neptuno and, overall, had a very enjoyable stay. We were pleasantly surprised that we were able to check in early on arrival. The reception staff were friendly and efficient, making for a great start to our holiday. Our room was spacious, comfortable and very clean. To make our arrival even more special, we found beautiful swan-shaped towels and chocolates waiting on the bed. The housekeeping team were excellent throughout the rest of our stay and kept the room spotless. The pool area was one of the highlights of the hotel. Nearly every room overlooks the pool, creating a lovely atmosphere. There's also a rear entrance beside the pool that leads directly to the Yumbo Centre, making it incredibly convenient for shopping, restaurants, bars and nightlife. The food was generally very good. Breakfast had a fantastic selection, including cereals, breads, pastries, meats, cheeses, fruit and hot options, with fresh omelettes cooked to order. Lunch from the snack bar was excellent, with a salad buffet, a large à la carte menu and a dessert buffet. The prices were also very reasonable for guests who weren't all-inclusive. Dinner was probably the weakest meal of the day. While the main courses changed regularly and there were some delicious Canarian dishes such as local potatoes, rice and fish, the starters became quite repetitive. There were always simple options like pasta and chips for fussy eaters, but overall we've experienced better evening buffets elsewhere. One small downside was the drinks service. Soft drinks were served in quite small 200ml glasses, and it could sometimes be difficult to get a member of staff's attention for a refill. The staff spoke several languages, which was impressive given the mix of guests. During our stay there were mainly German, French and English visitors, with only three or four Irish guests. Staff often assumed we were English, and on a few occasions interactions felt a little abrupt because of that. Overall, this is a clean, well-maintained hotel in an excellent location with a fantastic pool, hardworking housekeeping staff and very good breakfast and lunch options. Despite a few minor negatives, we'd happily recommend it and would consider staying again.

My wife and I stayed at this hotel for 16 nights and arrived home yesterday. We absolutely loved the hotel! Staff are amazing and cannot do enough for you from the restaurant and bar to the cleaners. Food and drinks were absolutely outstanding. We found lunch to be our favourite as all food cooked fresh but dinner was also great. Breakfast wasn’t really to our liking but that’s just preference. All cocktails made fresh with a wide range to choose from and all alcohol branded.

However the cleaners were the real shining light of this hotel. Our room was cleaned to a very high standard every day but they went the extra mile. Some days they would come when we were in bed and we expected this meant we had missed it for the day but when coming back in the evening always found our rooms to be clean!

The pool area is spotless and we never struggled for a bed. Very close to all amenities including Yumbo which is about 30 seconds walk away.

Only 2 criticism’s were the rooms are very small (despite being very clean) and food isn’t available outside of meal times. Would have been nice if they left the cold buffet from lunch out after lunch just for something to pick at or a small selection from snack bar.

All in all we had a fantastic time and would definitely return. Thank you to all at Neptune :)

We have been home 2 days and we cannot tell you how much we miss this hotel and the staff already. I can’t quite put into words how comfortable we felt at the Neptuno , the staff are so attentive, funny , kind and cannot do enough for you. They made you feel less like a generic guest and more like a friend, the chef knew exactly how we many rashes of bacon we wanted and how well done to make it from one interaction with us and the bar staff always remembered what you were drinking. We didn’t book the holiday all inclusive but it is better option, after a couple days we decided to upgrade as drinks are branded , the pool bar food made to order , endless salad and desserts was 100% worth €280 euros for 5 nights. Yumbo centre is just through the gate around the pool and very busy , we can’t comment on entertainment as we didn’t stay due to it not being our scene but the many friendly and wonderful guests we met have told us the drag bars are well worth it. We have met so many wonderful people staying here, with this hotel being LGBTQ friendly and as a member of the community myself I have never felt so safe , welcome and free to be me in my whole time of travelling or at home than I have in just a week of being here. The hotel itself is exactly like the pictures which isn’t usually the case , i would dare to say the pictures do not actually do the place justice. The pool area is beautiful, the sunbeds are the comfiest I have ever laid on and the chairs up at the bar are perfect for long periods of sitting. Carolina at reception is such a kind wonderful person who was there when we needed her, both for information and getting someone to recuse our towels when the Gran Canaria breeze took them away. This will definitely not be the last time we stay here. Thank you so much for such a relaxing break, Mamma & Bambino (to quote lovely Andrea from the pool bar) had the best time and we are extremely sad to be back home.