Riu Don Miguel

This is our first stay at this hotel and 100% will be our last.

Our room is 069, we has a leak coming from the room above into our bathroom. We reported this three to four occasions even showing reception a video of the water coming down including through the bathroom light. It was logged but nothing done. Early hrs, my partner noticed that the light was flickers and full of water. He went to reception who moved us straight away a temporary room due to the dangerous hazard. Rather than give us another room for the rest of the stay was told to use the temporary room for now but we will be moved back into our room.

Staff were friendly but the way the whole situation has been handled is shocking (exclude the pun). Not even an apology got not sorting out the problem before it actually become life threatening.

⚠️ WARNING – I no longer feel this hotel is a safe place to stay.

I have stayed at Servatur Don Miguel several times over the years and have recommended it to friends, which makes writing this review particularly disappointing.

During my most recent stay, at approximately 5–6am, another guest spent around 10–15 minutes aggressively trying to force entry into my room. This was not someone simply knocking on the wrong door. The individual repeatedly struck and kicked the door, damaging the electronic lock and scanner. I have attached photographs of the damage.

At the time, I was alone in my room and genuinely frightened. I had no idea who this person was, whether he was carrying a weapon, or what might happen if he managed to get inside. It was one of the most distressing experiences I have ever had in a hotel.

Eventually, after finding the reception number and calling for help, security arrived. I was later told the guest was drunk. However, what happened afterwards was, in my opinion, just as disappointing as the incident itself.

Nobody checked on my welfare the following day. Nobody asked if I felt safe remaining in the room. Nobody offered me a room change or alternative accommodation. When I spoke to reception, I was simply told, “Let’s hope it doesn’t happen again.”

I was expected to spend another night in the same room where someone had just tried to force their way in. As a result, I barely slept and spent the remainder of my holiday feeling anxious and uncomfortable.

What concerns me most is not that an intoxicated guest behaved badly. Unfortunately, incidents can happen in any hotel. What matters is how management responds afterwards and how they support the guest affected. In my case, I felt completely ignored.

After submitting a formal complaint, the hotel’s response focused on defending its procedures rather than acknowledging the impact the incident had on me. No meaningful apology, no gesture of goodwill, and no acceptance that the situation could have been handled better.

After years of staying here and recommending this hotel to others, I can no longer do so. Based on my experience, I would not stay here again.

If guest safety and welfare are important to you, I believe you should carefully consider this review before booking.

Another excellent day as usual can’t really afford it. Great location great price great hotel. Only criticism I had half board and the food was very bland. All you need to do is add a bit of spice. Management, please look at the menus . I must say the staff service is just brilliant.