Servatur Waikiki

If I could give this hotel 0 stars, I would. £1,800 completely wasted.

This is genuinely the worst hotel my partner and I have ever stayed at, and I would not recommend it to anyone.

Firstly, the hotel looks nothing like the photos advertised online. In my opinion, the photos are extremely misleading. They have even used an exterior photo of the hotel next door as though it is their own, which I think is completely unacceptable and gives people a false impression of what they are actually booking.

The staff were incredibly rude and unwelcoming. Every time we entered or left our room, the hallways had an awful smell, often like sewage. It was horrible having to walk through that every single day.

The food was horrendous. We paid for an all-inclusive holiday, yet we ended up eating out every single day because the food at the hotel was so bad. This obviously meant spending even more money on top of what we had already paid.

The “all-inclusive” package was also extremely disappointing. Alcohol was not included as we expected. We were told that if we wanted alcohol included, we would need to upgrade to their Premium All Inclusive package for an EXTRA €20 PER PERSON, PER DAY — and even after paying for the upgrade, some alcoholic drinks still had an additional charge.

There was practically no entertainment whatsoever. In the evenings there was nothing going on, and during the day the most we saw was a Zumba/aqua class in the pool that lasted around 10 minutes. That was basically it.

Even the layout around the pool made no sense. The sun loungers were positioned facing AWAY from the pool rather than towards it.

My partner and I paid approximately £900 each — £1,800 in total — and we are absolutely gutted that we spent that amount of money on this hotel. We have stayed in plenty of hotels before and this is by far the worst experience we have ever had.

In my opinion, what is advertised online does not accurately represent what you actually get when you arrive, and I genuinely cannot understand how this hotel is rated as a 4-star hotel.

If you are considering booking and you take notice of just one review, please take notice of this one. We wish we had listened more carefully to the negative reviews before we booked.

£1,800 down the drain. We would never return.

The hotel itself deserves five stars — rooms, food, staff, and facilities are all outstanding.

The problem arose when I called to add a single night to my existing booking (ref. 26042253578). The operator assured me it would only add the cost of the extra night, with no changes to the existing prices. When I received the modified confirmation, I discovered they had repriced all 13 original nights at a higher flat rate, raising the total from €2,595.77 to €2,972.77 — €164 in additional charges that were never agreed upon.

I contacted the hotel and Servatur head office multiple times, providing both written confirmations (same booking code, completely different nightly prices) as evidence. Their response was that I had been informed of the new price — which is categorically false.

The pattern is clear: they exploit phone-based modifications to reprice the entire booking without the customer's explicit consent, in violation of EU Directive 93/13/EEC and Spanish consumer law (RDL 1/2007). I have already filed complaints with the European Consumer Centre Italy and the Dirección General de Consumo de Canarias.

We stay for 5 days ..lovely hotel , room are nice very clean, Staff was amazing and lovely..food was good and the cocktails oh I miss them already 😂. Kids pool was great, Great location just 15 mins from the beach lots of shop around And there one in the hotel which was handy. Would highly recommended this hotel great value. I looking to booked again Thanks for a great stay.