Bull Costa Canaria and Spa

We spent 11 nights at this hotel and it was wonderful. The hotel is very clean and all the staff are really friendly. Fabio, on reception booked us in and we could tell straight away that we were going to enjoy our stay. Our room was spacious and clean and our towels changed every day. The food was brilliant with plenty of choice and hot food was hot, not warm. Entertainment was great especially 3 guys called Revolution - fantastic. Vanessa did a great job with table service and was always really friendly. The pool area was well maintained with 2 pools, a jacuzzi and a pool bar. Best thing was you were given a ticket each on arrival to choose your sunbed and they were yours for your stay. There was a beautiful garden area with a gate leading to the beach. As well as the restaurant you could get freshly made pizzas, there's a coffee shop 'coffee club' and an alacarte restaurant. We would definitely recommend this hotel to anyone wanting a relaxing holiday - we'll be back in the future.

Would like to know why the 6.30 dinner guest are greeted with a guard of honour from the waiting staff , and the 7.30 dinner guest get no guard of honour an the odd nod .

This has been our second time at this hotel which has a nice friendly feel with plenty of varied activities bringing people together.
The staff are generally friendly with particular note for the animation team. The pool attendants kept the area organised and extremely tidy. The gardens are well maintained and the restaurant food was good quality and varied. We have seen however a decline in standards which has spoilt our experience this time. We won a bottle cava from one of the activities which we obtained from the pool bar which we then took into the restaurant. However, when we took it into the restaurant that night, the wine waiter got very irate allowing it to break into an argument with him saying the bottle should have been obtained from the restaurant not the pool bar. This rule is not stated anywhere and what difference does it make to the hotel where we obtained the cava from? The general fabric of the hotel has declined including the swimming pool paint lifting off the floor: garden pathways lifting up causing trip hazards and the breaking up of the shuffleboard game area rendering that as difficult to play on. Many cockroaches were found around the sun terraces at night particularly around the ping pong table area where there were too many to count. Insufficient staffing around the evening entertainment areas, so despite being on a fully inclusive, you cannot easily obtain a drink. I don’t understand that if you’re wearing a green all inclusive wrist band, that when ordering a drink, you have to disclose your room number too. This new policy undermines the security of the place by sharing with guests sitting in the immediate vicinity that your room is unoccupied!!