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  • Gloria Palace San Agustin Thalasso and Hotel

Gloria Palace San Agustin Thalasso and Hotel

TripAdvisor Review
Spain, Europe
San Agustin

Partly renovated in 2007, this hotel comprises a total of 346 double rooms spread over 9 floors. Facilities include a lobby with a 24-hour reception desk and lifts. There are also 2 bars, a nightclub, a TV room and an air-conditioned à la carte restaurant with a separate non-smoking area. A conference room, public Internet terminal (additional fee), room, laundry and medical services and a car park round of the hotel's facilities and guests may relax in the complex's bewitching grounds.

Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

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7 nights
Bed and Breakfast
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Facilities

  • Car park
  • 24-hour reception
  • Wired Internet
  • Wi-fi
  • Room service
  • Laundry service
  • Air conditioning in public areas
  • Sun terrace
  • Gym
  • Bar
View all
  • *Some facilities may incur an additional fee

The Local Area

Trip Advisor Reviews

TripAdvisor Review

Great relaxing holiday

Review by K7247WKjamesl Edinburgh

Third time staying at this hotel with this being our best time to date. Great weather, big improvements done at the hotel notably at the pool areas and rooms including the glass balconies with lovely views of the ocean. I requested beforehand a high room near the lift which was granted and much appreciated. Breakfast staff are so helpful and friendly and even found us HP sauce! Always smiling and vey willing with the chef more than happy to do me poached eggs. Special mention to Debora on the small entrance bar and Miriam on the 9th floor, both delightful and very good at their jobs, an asset to the hotel. We look forward to our return in March at this hotel.

TripAdvisor Review

Christmas Greetings

We have just returned from the Gloria Palace after spending Christmas and New year there. We quite enjoyed this hotel .The staff were excellent , Location is a problem if youre beach people. We are not .Loads of sunbeds and the pool and pool bar is very good...

The buffet food restaurant is okay , its not out of this world , its a buffet.. Some of the food was excellent , some was not . I hate eating crunchy , gritty clams because they havent been washed. I felt new years eve dinner was a build up to nothing and the entertainment was not good at all . Many people dressed up for nothing and changed back into something more comfortable.. The Gorbea restaurant is trying to punch way above its weight , but we did eat there 3 times but were mystified why they got in a muddle , but you can get food late at night . Maybe a Maitre D would help. Would I return to the Hotel ,Then Yes . Could it be better in places , Yes , but I still enjoyed the Hotel experience. Nice people

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TripAdvisor Review

Bad

Booked a stay due to its spa resort. Got the message at the location that spa will be closed all week. Wish we booked any other hotel...

Food good for children but not the standard we expected. Okay pool area.

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TripAdvisor Review

Not bad but not the best.

Review by TJ1972 Merthyr Vale, United Kingdom

Not bad but Could’ve been better.
Hotel room was lovely with a huge bed, comfy. Room made up every day, water replenished and little gifts left on bed a few of the days leading up to Xmas, chocolates Etc...

Restaurant was ok, food wasn’t particularly warm though and none of the foods were marked with allergens. Sylvia was very helpful but not always available. Ended up going out for hot food on 3 evenings even though we were all inclusive. Christmas gala meal a disappointment. Apart from some table decorations and Turkey the buffet was the same as every other day. My partners biggest complaint was that there was no gravy! We did go for a drink in the upstairs bar one evening but again it was a bit of a let down. The seating was wet and we were told to sit on the beds, no offer to dry them off. We ended up turning the cushions over but as our clothes were wet already it ruined the experience. Plenty of sun loungers and beds, could do with them being cleaned between between people using them though. On the whole a nice holiday, but a few little niggles. Not sure of his name but one guy on reception was a bit arrogant, when we asked about the gala meal he was very condescending and spoke to us like we were stupid. Telling us we should’ve had the information on Check-in and when we asked questions he just kept telling us we had to book. Not helpful as we didn’t know where or when. Parents need to keep kids under control in the restaurant as well, too many fingers touching food and running around. Would’ve used the spa, but expensive and only given a 50% off voucher the day we were leaving.

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TripAdvisor Review

We will be back!

Firstly a huge thank you to Alberto, we had a problem with our booking but he quickly sorted it for us and we decided to upgrade to all inclusive that was definitely value for money. Thank you to Mailen from Cuba who served us in the restaurant, lovely, friendly lady who was very accommodating to our family when we arrived a little bit late for dinner. And Natalia who left our room perfect everyday...

2 of our children fell sick on holiday, the staff couldn't of made us feel more welcome. They helped us with getting to the hospital, they gave us free late check out and extended our all inclusive. Gestures like this made a stressful time that little bit easier. Hotel entertainment we enjoyed and the New Years gala was fabulous. We are definitely booking again for next year. The hotel pool area is spacious, modern and spotless! Thank you for a wonderful stay.

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