15 Photos
  • Gran Canaria
  • San Agustin
  • Gloria Palace San Agustin Thalasso and Hotel

Gloria Palace San Agustin Thalasso and Hotel

TripAdvisor Review
Spain, Europe
San Agustin

Partly renovated in 2007, this hotel comprises a total of 346 double rooms spread over 9 floors. Facilities include a lobby with a 24-hour reception desk and lifts. There are also 2 bars, a nightclub, a TV room and an air-conditioned à la carte restaurant with a separate non-smoking area. A conference room, public Internet terminal (additional fee), room, laundry and medical services and a car park round of the hotel's facilities and guests may relax in the complex's bewitching grounds.

Holiday Deal Finder

Prices in the calendar are based on the cheapest room(s) available and your search criteria

7 nights
Bed and Breakfast
No prices found. Try changing the duration, board basis, airport, guests or selecting another month.
MonTueWedThuFriSatSun
1
n/a
2
n/a
3
n/a
4
n/a
5
n/a
6
n/a
7
n/a
8
n/a
9
n/a
10
n/a
11
n/a
12
n/a
13
n/a
14
n/a
15
n/a
16
n/a
17
n/a
18
n/a
19
n/a
20
n/a
21
n/a
22
n/a
23
n/a
24
n/a
25
n/a
26
n/a
27
n/a
28
n/a
29
n/a
30
n/a
31
n/a

Facilities

  • Car park
  • 24-hour reception
  • Wired Internet
  • Wi-fi
  • Room service
  • Laundry service
  • Air conditioning in public areas
  • Sun terrace
  • Gym
  • Bar
View all
  • *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.

The Local Area

Tripadvisor Reviews

4.5 Excellent7,801 reviews
Excellent
4989
Very Good
1688
Average
704
Poor
244
Terrible
176
Location
Cleanliness
Service
Value
TripAdvisor Review
Delighted that I chose this hotel

We booked a suit/family room ;all inclusive . The hotel rooms , reception and everything is exactly as described on websites. The suit is a good size with 4 beds single or 2 double and 1 sofa bed. The bathroom is modern, renovated and very clean.Rooms are cleaned every day and towels were changed every day.

The service is amazing at dinner, reception and at the pool bar outside. Specially the barmen Pedro is amazing: great service and nice cocktails 🍹. All staff is very friendly.

The food is not the same every day, also mixed seafood.Waitress serve wine from the bottle at the table, take orders and the wine is not from the machine like in other hotels.

The taxi from the airport was €45 /23 min. Taxi to town to all bars, disco. , pubs €16 /10 min.

The only thing that should be improved, I would say is the night entertainment. 🙃 For young people is not great , and I would recommend to go out .

Las week of November 22-25 degrees partially cloudy. Was in Grand Canaria many times before , and beginning of November; February, but this is the 1st time with cloudy days.

I would highly recommend this hotel .

TripAdvisor Review
Perfect stay

Great hotel, very good food, excellent service: Especially Jamal Bazidan and Jamal Antonio Santana made our stay extra special as they were always attentive and always had a smile on their face. But also the housekeeping ladies and the facility managers were great and always very polite and of great help if needed. We look forward to coming back!

TripAdvisor Review
Awful….

We were put in this hotel when TUI cancelled our flight home in 30 Nov. The duvet cover had stains on it, the fridge is not clean and there are cats all over the place, including the inside dining area. No water at breakfast was particularly surprising. Needless to say we won’t ever be booking this hotel.

Review by dinga99 Glasgow, United Kingdom
TripAdvisor Review
Avoid this hotel if you like good food

We were all inclusive, the food was dreadful, repetitive, cold and no rhyme or reason to the menu. The cereals were for kids, there was carrots & Brussels sprouts at breakfast. I’m a vegetarian so definitely avoid this place. My friends all carnivores but equally were disappointed with the food so we ended up eating out.The chiefs were also rude, plus they told me on one occasion there was no meat in the soup which was wrong information and didn’t even apologise when I pointed it out. Would avoid this hotel if you are looking to use the restaurant.

TripAdvisor Review
Fantastic hotel with amazing facilities and excellent staff.

I stayed at this hotel for the 2nd time from the 13-27th of November 2023. We had another fantastic stay at the Gloria Palace San Agustin Thalasso. The hotel and all the staff were amazing again and they remembered me and my wife and there customer service was amazing. I left a review in March so won't go into as much detail but the hotel and its facilities are the best I have been to for a wheelchair user.

I want to give a special shoutout to all the staff but there is a few who went above and beyond for me again and I am forever grateful. Cyro in reception is a lovely man and very good at his job, Thank you Cyro. My friend Willy in the restaurant was on holiday and honeymoon and he actually changed his time off to come and see me and my wife for a couple of days, that we will never forget. Thanks Willy.

We would also like to mention Lorena, Noelia, Luci, Elo, Gemma, Miguel, Rachel and my adopted Mama Silvia for being fantastic and making our holiday one to remember. If I've missed anyone out I am truly sorry as all the staff are like family now.

The cleaners were fantastic also and the lifeguards were very helpful with my wheelchair.

We have already booked up for April and November 2024 so we will see you all again soon guys.

Love to you all from Derek and Liz.X

Review by crawfordderek088 Falkirk District, United Kingdom
Read more reviews